Efficient and friendly customer service…
Efficient and friendly customer service experience from Amy.

GoTranscript is a leading provider of human-generated transcription services, offering solutions in over 140 languages. The company specializes in delivering accurate transcription, captions, subtitles, video descriptions, and audio and text translation. With a commitment to quality, GoTranscript boasts a 99.4% accuracy rate, verified by Precisa QMS. Their services cater to a diverse clientele, including government agencies, educational institutions, medical organizations, legal firms, and market research companies. Founded in 2005, GoTranscript prides itself on its team of professional transcribers and editors who ensure that each project is handled with care and expertise. The company's offerings are designed to meet the needs of various sectors, providing flexible billing options and compliance with security standards such as HIPAA and NDA. By focusing on human-crafted language solutions, GoTranscript positions itself as a reliable partner for clients seeking high-quality transcription services.
GoTranscript receives mixed feedback from its users, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the fast service and beginner-friendly environment, noting that the company provides valuable feedback that helps improve their transcription skills.
Customers also highlight the prompt payment system and the availability of jobs, making it a convenient option for those looking to earn extra income. However, numerous complaints arise regarding the unclear guidelines and the difficulty of passing the entry tests, which many find frustrating and time-consuming. Some users express disappointment over a lack of support and communication from the company, particularly concerning the review process for submitted tests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 2.0 | 3 |
| Sep 25 | 2.0 | 2 |
| Oct 25 | 3.7 | 3 |
| Nov 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I am very satisfied with my co-operation with the company as a transcriber”
“I was interested in working with GoTranscript as a Somali transcriber”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Human Resources.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 3.6 out of 5 (good) | +23% | 60 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.8 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.6 out of 5 (poor) | +111% | 1,000 |
Bottom line: GoTranscript | 100% Human-Made is #4 of 5 on overall rating in this group. On service, Totaljobs scores higher (4.9 vs 3.3).
60 reviews of GoTranscript | 100% Human-Made. Filter by what matters to you.
Efficient and friendly customer service experience from Amy.
totally worthless.. waste of time and money and says we hire transcribers and after signing up says we are not hiring transcribers right now .. they use the emails of people for email marketing.. a big scam
My experience in GoTranscript has been great, the diversity of work uploaded has been also great and it has made me gain more experience on transcription. It is really worth the experience and wish to learn more from it.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 47% are 1–2★.
It's very helpful and amazing as well.
Fast, efficient and accurate. GoTranscript is where my organization now goes for all of its transcription needs.
O app é ótimo!! Fiquei bastante feliz com esse aplicativo
Needed a 2.5-hour video captioned in a pinch, and not only did GoTranscript do it within the promised day, but I was able to answer all my last-minute questions with their 24/7 online chat before purchasing. I also appreciate the comment section in the upload as I was able to add a link to resources (the original video, not just the mp3, and the script) to help ensure captioning accuracy.
What went wrong this time? How can this Company improve? Remember to be honest, helpful and constructive
Muito bom paticipa
The transcripts were reasonably priced and fast, but only about 95 % accurate. Some sentences were left out altogether. Had to have done by professional transcriber to use in court.
They are quick. Much appreciated. A good bargain if you need a quick transcription for your project.
Professionally done and quite accurate. I will continue to use this service. A great editing tool to correct the unintelligible recording.
I appreciate all the work and time that went into this, but the amount of typos/grammatical errors is pretty ridiculous. I can't help but notice the transcriber is not a native English speaker. Also, the speaker's name is often incorrect. I'm finding myself having to go line-by-line to correct all the errors. The point of outsourcing was to not have to take this sort of time.
Not working English 3rd claas not working fake fake fake fake
good service
GoTranscript is a leading provider of human-generated transcription services, offering solutions in over 140 languages. The company specializes in delivering accurate transcription, captions, subtitles, video descriptions, and audio and text translation. With a commitment to quality, GoTranscript boasts a 99.4% accuracy rate, verified by Precisa QMS. Their services cater to a diverse clientele, including government agencies, educational institutions, medical organizations, legal firms, and market research companies. Founded in 2005, GoTranscript prides itself on its team of professional transcribers and editors who ensure that each project is handled with care and expertise. The company's offerings are designed to meet the needs of various sectors, providing flexible billing options and compliance with security standards such as HIPAA and NDA. By focusing on human-crafted language solutions, GoTranscript positions itself as a reliable partner for clients seeking high-quality transcription services.
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