HD TV Entertainment is a UK-based retailer specializing in wireless gadgets and toys. The company offers a diverse range of products, including accessories for popular smartphone brands like iPhone and Samsung, wireless earphones, and innovative gadgets such as HD projectors and gaming consoles. With a focus on providing the latest technology, HD TV Entertainment caters to tech enthusiasts and consumers looking for quality entertainment solutions. Customers can browse and purchase a variety of items directly from the company's website, www.hdtventertainment.co.uk. The platform features competitive pricing and frequently updated offers, making it a convenient destination for individuals seeking modern electronic devices and accessories. By prioritizing UK stock, HD TV Entertainment aims to deliver prompt delivery and reliable service to its customer base.
HD TV Entertainment receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the quality of products like chargers and projectors, noting great service and helpful staff, many others report serious issues with order fulfillment and customer support.
Common complaints include difficulties in obtaining refunds for undelivered items, with several customers describing the company as unresponsive and automated emails providing no real assistance. Additionally, there are concerns about product reliability, with some items not functioning as advertised. Despite a few positive experiences, the overwhelming sentiment reflects frustration and disappointment. Overall, HD TV Entertainment struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 100 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 5 |
| Sep 24 | 2.1 | 8 |
| Oct 24 | 3.0 | 4 |
| Nov 24 | 2.2 | 6 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 2.6 | 5 |
| Feb 25 | 1.3 | 4 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 2.4 | 8 |
| May 25 | 2.9 | 7 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Fantastic customer service - highly recommend”
“I cancelled this order as it took so long refund me in full”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Quality | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 3.1 out of 5 (fair) | 1.1 out of 5 (poor) | +7% | 100 |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1.3 out of 5 (poor) | — | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: HD TV Entertainment is #4 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.3).
100 reviews of HD TV Entertainment. Filter by what matters to you.
Over a year ago
Placed a order 19/6 , other than a order confirmation which is clearly automatic, trying to contact this company is impossible ! 6 separate emails sent, filled in contact form on website numerous time... See more
Over a year ago
I cancelled this order as it took so long refund me in full
Over a year ago
I recently bought a charger pack from HD TV entertainment which I am really pleased with. It’s a great product and really pleased with it! In addition, I managed to lose the blue magnetic disk in abou... See more
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 65% are 1–2★.
Placed a order 19/6 , other than a order confirmation which is clearly automatic, trying to contact this company is impossible ! 6 separate emails sent, filled in contact form on website numerous times and never had a response. They update tracking which stated 48 hour delivery but item never received.
I cancelled this order as it took so long refund me in full
Wish I'd never purchased the kids tablet from this company, zero after sales care, zero help and automated emails that give no help whatsoever. If your reading this prior to your purchase please do not buy from them as they will not support you in the event of a fault.
I recently bought a charger pack from HD TV entertainment which I am really pleased with. It’s a great product and really pleased with it! In addition, I managed to lose the blue magnetic disk in about five minutes and when I reached out to them, they sent me a replacement with no questions asked! Fantastic customer service - highly recommend!
Absolute joke of a company, paid for a product which I didn’t receive, they asked me to send it back so they could resend the correct order. 3 weeks later still nothing, not even replying to my emails now. Won’t be ordering anything again!
Great product
Lovely company to deal with and they are very very helpful. We have two projectors unfortunately both remotes got broken. I contacted HD TV to purchase some replacement remotes. They said we don’t see them but have sent me 2 out for free. I was pleasantly shocked by what a great response I got. Thanks for all your help.
Ordered a game stick which didn't work properly so sent back by Recorded Delivery and despite it being signed for at their end over 3 weeks ago I cannot get any response from them regarding refund. I have now sent 3 emails which are just ignored. I would avoid this company!!
The “super fast charger” drains quicker than it does charging. Influencers online review of these products are false. Product is not what was described.
Don't buy from this company do not reply to my emails been scammed need reporting
I never received my package apparently it had the wrong address on it and it was returned to sender so I am trying to get it sent with the correct address on 20 Moorview Close Pegswood Morpeth Northumberland Ne61 6 yx
Great service great price and great deal on game
I ordered an item on 9 April for £29.99, I still haven’t received it neither have I received a reply to my e mail!!
I ordered a "game stick" Having set this up and played a few of the retro games, I was pleased with the item. However some of the games that should be 2 player are not allowing 2 player mode. I've now reached out to HD Entertainment for help to resolve this twice and only received a standard ""we'll be in touch" response. After almost a month on and still nothing. I suppose it's just another "rip you off" compay selling counterfeit goods I would suggest avoiding them.
I have two projectors from this company, and they are fantastic! The customer service I have received from HDTV entertainment is superlative. Unfortunately during a recent housemove, I misplaced my remote control units for the projectors. Subsequent to this, I emailed the company to purchase replacements. The customer service team responded to my email immediately and indeed posted me two replacement remote controllers. I received them within a couple of days.... furthermore! They did not charge me for these and sent them complimentary..!!! I cannot fault the communication, products and after sales service I have received.. An excellent company and brilliant service!! Thank you so much!!! Kind regards Paul.
Great price and service postage was very quick
Only had it for couple weeks and keeps cutting off. Also turned to Chinese writing so can't read it
Very little communication, I've had to chase for delivery, gamestick was disappointing and took too long to respond to my emails and I'm still awaiting a refund after well over a week. Again I've no response from email.
Multiple games on different old platforms and two controllers is great. Easy to setup but I would say the image quality of the games is poorer than I was expecting to be honest. It may be down to the TV resolution I’m using on my TV but I’m not sure. Bought for my two grandsons as they love crash bandicoot. Not sure if I can fully recommended or not hence the 3 stars
HD TV Entertainment is a UK-based retailer specializing in wireless gadgets and toys. The company offers a diverse range of products, including accessories for popular smartphone brands like iPhone and Samsung, wireless earphones, and innovative gadgets such as HD projectors and gaming consoles. With a focus on providing the latest technology, HD TV Entertainment caters to tech enthusiasts and consumers looking for quality entertainment solutions. Customers can browse and purchase a variety of items directly from the company's website, www.hdtventertainment.co.uk. The platform features competitive pricing and frequently updated offers, making it a convenient destination for individuals seeking modern electronic devices and accessories. By prioritizing UK stock, HD TV Entertainment aims to deliver prompt delivery and reliable service to its customer base.
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