Heart Internet is a UK-based provider specializing in web hosting, domain registration, virtual private servers (VPS), business email solutions, and SSL certification. The company caters to a diverse range of customers, including individuals, small businesses, and larger enterprises seeking reliable online services to establish and maintain their web presence. With offerings such as shared hosting plans, self-managed VPS hosting, and affordable domain name registration, Heart Internet aims to provide value-driven solutions that meet the needs of various users. Their services include features such as unlimited bandwidth, root SSH access for VPS users, and a straightforward setup process for business email accounts, ensuring customers have the necessary tools for effective online operations. With a commitment to security, Heart Internet also offers Sucuri website protection to enhance website safety and performance.
Heart Internet receives a mix of reviews, with a notable 64% positivity reflecting strong customer support and service. Many reviewers praise the quick and effective assistance provided by the support team, highlighting individual staff members like Andrew and Andrei for their responsiveness and helpfulness.
Customers appreciate the reasonable pricing and the reliability of the services, often mentioning long-term satisfaction with the company. However, a significant portion of reviews (34%) express dissatisfaction, particularly regarding issues with internet connectivity and support responsiveness during peak times. Some users report frustrations with technical problems that took longer to resolve than expected. Overall, while Heart Internet excels in customer service and support, there are areas for improvement, particularly in addressing connectivity issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 33 |
| Sep 24 | 4.8 | 23 |
| Oct 24 | 4.4 | 31 |
| Nov 24 | 4.7 | 31 |
| Dec 24 | 4.8 | 24 |
| Jan 25 | 4.1 | 25 |
| Feb 25 | 3.8 | 24 |
| Mar 25 | 3.1 | 15 |
| Apr 25 | 2.9 | 15 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.6 | 23 |
| Jul 25 | 4.8 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Online chat support was quick and easy”
“The worst customer care”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Service Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.1 out of 5 (fair) | 3.1 out of 5 (fair) | −11% | 1,000 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Heart Internet is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 3.1).
500 reviews of Heart Internet. Filter by what matters to you.
Over a year ago
Online chat support was quick and easy.
Over a year ago
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hep... See more
Over a year ago
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I... See more
Quick answers to the questions people ask most.
Yes, Heart Internet is a legitimate company with a strong reputation, boasting numerous positive reviews and a high average rating. Many customers have shared their positive experiences regarding the reliability of their services and customer support.
No, Heart Internet is not a scam. Verified reviews indicate a consistent pattern of excellent customer service and support, with many users praising their quick response times and effective solutions.
Heart Internet offers a variety of services including web hosting, domain registration, and email hosting. Customers appreciate the comprehensive support during setup and ongoing maintenance.
Heart Internet accepts multiple payment methods, including credit/debit cards and PayPal, making it convenient for customers to manage their accounts and renewals.
You can contact Heart Internet's customer support through their online chat service, support tickets, or by phone. Customers have noted the effectiveness of their support team in resolving issues quickly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 34% are 1–2★.
Online chat support was quick and easy.
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Setting up 2 x SSL certs and went perfect, on the case and always ready to answer questions. Thanks to Jason, the transfer went with very little downtime if any. Thanks and ell done.
Andy (W) thank you. Heart does have some really good people there and its my pleasure to again mention someone by name who deserves recognition. Great communicator thanks for your help!
Excellent support today from Heart. Andrei especially reacted immediately to my request to update part of the ongoing system. In fact, since Heart migrated to a new independent stand-alone platform the site is faster, crisper and worthy of being a front runner for hosting websites. Derek Hill
Have used these for over 12 years, give them a go, you will not regret it, they are so quick and helpful.
When deciding on a new hosting company I thought of heart internet, used them many years ago, but since then seen lots of bad reviews, but recent reviews seemed a lot better, believe they are back to being an indipendant compamy now (could be wrong). Anyway only been with them a few short days but been on with support multiple times with help with things and they have been brilliant every time and the price is pretty competative as well. So hoping that they can continue to meet my needs going forward as at the moment I am happy with the service and support I am recieving.
Once more, another obscure error popped up that came out of nowhere after years of working fine and I cannot fault at all the time, effort and work that went into trying to resolve the problem. Jason Clark went above and beyond and I wouldn't have known where to start let alone end and fix the problem!
Andrei was very helpful in getting the issue sorted quickly, and very knowledgeable.
Yet again, top notch customer support from the Heart Internet team. I had a few queries regarding my IMAP email and SMTP settings for my website; Alexandra stepped in right away and helped me get everything set up correctly in no time at all, as well as providing useful contextual information which aided in my understanding. Really impressed with Heart Internet's service. And it's a big relief to deal with humans rather than chat bots.
We had a couple of technical problems with our websites and raised two support tickets. The response was excellent. Heart Internet Support provided speedy resolutions to both problems and offered detailed advice about how to avoid similar issues in future. I was very pleased with the outcome.
Customer service from Alexandra was great.
Once again, Heart support, in this case Alexandra, sorted my issue very quickly and efficiently.
Super support as usual. In fact, the best support ever. I'm not the greatest person to host my own websites, but can handle direction well, and that is one thing they do better than anyone. Never had an issue they didn't fix.
I have been using Heart Internet as my domain host for over a decade. whenever I have had an issue the guys have responded as promptly as a ticket system can be. The hosting system has always been solid and reliable. If I could change just one thing, it would be that Live Chat and the old telephone contact number was still active (Live chat is offline a lot).
I don't really do reviews, but when you constantly receive great customer service, no matter who picks up your issue at Heart Internet, it's dealt with efficiently, the team are friendly, polite and nothing is an issue for them! Keep up the good work, I can't wait to see how you do moving forward since your acquisition last year.
I have had nothing but problems from this company for years. The worst customer care. Non existent communication and total disregard. I wish I have never got involved with them
Heart Internet is a UK-based provider specializing in web hosting, domain registration, virtual private servers (VPS), business email solutions, and SSL certification. The company caters to a diverse range of customers, including individuals, small businesses, and larger enterprises seeking reliable online services to establish and maintain their web presence. With offerings such as shared hosting plans, self-managed VPS hosting, and affordable domain name registration, Heart Internet aims to provide value-driven solutions that meet the needs of various users. Their services include features such as unlimited bandwidth, root SSH access for VPS users, and a straightforward setup process for business email accounts, ensuring customers have the necessary tools for effective online operations. With a commitment to security, Heart Internet also offers Sucuri website protection to enhance website safety and performance.
This profile hasn't been claimed by the business owner.
