Constantly dropping
Constantly dropping. Awful broadband.
Hey!Broadband is a telecommunications provider based in the UK, specializing in real full fibre broadband services. The company offers a range of broadband plans designed to meet the needs of both residential and business customers. With broadband speeds up to 900Mbps, Hey!Broadband aims to deliver a reliable and high-performance internet connection suitable for activities such as streaming, gaming, and video conferencing. Customers can choose from various contract lengths, including 24-month and 12-month plans, with competitive pricing and no hidden fees. Hey!Broadband emphasizes customer support, providing dedicated assistance to address any inquiries or technical issues. The company's focus on affordability and stable connectivity positions it as a viable option for households and businesses seeking advanced broadband solutions.
Hey!Broadband receives a generally positive reception, with many customers praising the service quality and the professionalism of staff, particularly Chris Bellott, who is frequently highlighted for his excellent communication and efficient work. Reviewers appreciate the fast service and the helpfulness of engineers like Pedro Brito, who go above and beyond to ensure customer satisfaction.
However, some customers express frustration with the reliability of the broadband service, citing issues like frequent disconnections and slow speeds during peak hours. Complaints about customer service also emerge, with a few users reporting dissatisfaction with support and contract clarity. Despite these criticisms, the overall sentiment leans positive, reflecting a strong appreciation for the staff and service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“If HB reads these reviews properly, I highly recommend you base your customer service and problem solving training ar...”
“CUSTOMER SERVICE IS USELESS AND TECH SUPPORT IS EVEN WORSE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 1.5 out of 5 (poor) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Hey!Broadband is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 1.5).
60 reviews of Hey!Broadband. Filter by what matters to you.
A month ago
I had spoken to and gotten help from Daniel and he was very helpful and made it very simple and did a very good job. Very good work great experience
A month ago
Chris bellott done a good job. His way of communication is amazing.
A month ago
Very professional, neat tidy work. Chris Bellott is a great engineer and very helpful
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Constantly dropping. Awful broadband.
I had spoken to and gotten help from Daniel and he was very helpful and made it very simple and did a very good job. Very good work great experience
Chris bellott done a good job. His way of communication is amazing.
Very professional, neat tidy work. Chris Bellott is a great engineer and very helpful
Chris Bellott has done an excellent and amazing job with my internet at home and is really well mannered
Our engineer today was Pedro Brito. He kept us up to date on when he expected to arrive. And was helpful and made the effort to get us up and online, even climbing through a hedge to get to the telephone pole. Thank you!
I've had nothing but issues with HB as a company for the whole of my recent contract and parts of my previous. However it would be disingenuous if I did not leave a review, highlighting how great Emma Cooksey Billing manager is. After several hideous interactions which I cannot articulate the stress and frustration caused, Emma methodically, conscientiously, thoroughly picked apart and set right. She was incredibly patient, even when I was sarcastic in my initial email thinking I was dealing with another idiot as I had the past, she genuinely cared about helping resolve the problems with the account and service. Fair is fair in life and Emma has been the highlight of HB! If HB reads these reviews properly, I highly recommend you base your customer service and problem solving training around Emma and the way she operates with her customers. Thanks Emma, I hope you get some commendation from the company.
⭐⭐⭐⭐⭐ Excellent service from Chris Bellott for the Wi-Fi fitting. He was professional, friendly, and very helpful throughout the installation. The work was completed neatly and efficiently, and everything was explained clearly. Really happy with the service and would definitely recommend Chris to anyone looking for a reliable Wi-Fi installation.
Very fast service, pleasent experience, immediate connection.
Chris Bellott He is very good guy and also very very good nature guy and good work aswell i am very happy with his service.His work is very good, nature nd behaviour is also nice. He knows very well how to deal with customers.
Engineer was polite and efficient. Also happy to discuss options for router placement and giving us the option of creating our own password.
Easy to set up and use, with a smooth activation process. The service has been reliable so far and works well for my everyday mobile needs.
WARNING - ABSOLUTE SH1T DO NOT CHANGE YOUR BROADBAND FOR HEY.IF YOU THINK THEY ARE GIVING YOU NEW THIS THAT AND ITS CHEAPER. CUSTOMER SERVICE IS USELESS AND TECH SUPPORT IS EVEN WORSE. THEY CANT FIX AND WONT REFUND. NIGHTMARE THEY WONT EVEN SEND ENGINEER OUT.
When the time hits 11pm the internet speed drops down to 2mbps? Slower than Virgin media and even more unreliable.
Loved our experience. Great customer service.
Rang to cancel contract in the belief I had been mis-sold a contract. Neo Machaba worked through, clarified and confirmed a better contract than anticipated. Very grateful.
Apart from some installation problems I was still very happy with the whole process
It’s not very often that the broadband drops out but hey broadband advise by text as soon as they are aware of a problem in the area and then send regular updates. Repairs or reconnections are very quick. Customer service very good.
Pedro Brito was amazing at installing our internet! Came a day early as he was in the area! Explained what he was doing and why he was doing it and answered any question! Went above and beyond to get it installed! Would definitely recommend!
Excellent service
Hey!Broadband is a telecommunications provider based in the UK, specializing in real full fibre broadband services. The company offers a range of broadband plans designed to meet the needs of both residential and business customers. With broadband speeds up to 900Mbps, Hey!Broadband aims to deliver a reliable and high-performance internet connection suitable for activities such as streaming, gaming, and video conferencing. Customers can choose from various contract lengths, including 24-month and 12-month plans, with competitive pricing and no hidden fees. Hey!Broadband emphasizes customer support, providing dedicated assistance to address any inquiries or technical issues. The company's focus on affordability and stable connectivity positions it as a viable option for households and businesses seeking advanced broadband solutions.
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