Not customer service oriented, bad communication
I ordered a new rc car. Emailed them and called with questions, no response. Issue with tracking and receiving item with further attempts to contact them with again no response.

Hobby Recreation Products is a well-established retailer specializing in hobby and recreational products, with over 35 years of experience in the industry. The company offers a diverse selection of products from numerous reputable brands, including HPI Racing, Savox, and Team Associated, catering to enthusiasts of remote control vehicles and other hobbyist activities. Customers can find an array of products such as RC cars, parts, and accessories, designed to enhance their recreational experiences. Targeting hobbyists and consumers interested in remote control and scale modeling, Hobby Recreation Products focuses on providing quality merchandise and reliable customer service. The company's website features detailed product listings and the latest releases, ensuring that customers have access to the newest innovations in the hobby market. With a commitment to enhancing "Your Quality Time," Hobby Recreation Products aims to support customers in their pursuit of enjoyable and engaging hobbies.
Hobby Recreation Products receives a mix of positive and negative feedback from customers. Many reviewers praise the fast shipping and excellent customer service, highlighting quick responses to issues and timely deliveries.
Consumers express satisfaction with the quality of products, noting that they are happy with their purchases and the overall experience. However, there are significant complaints regarding order fulfillment, with several customers reporting issues such as receiving the wrong items, unresponsive customer service, and delays in shipping. Some even describe their experiences as unprofessional, citing invalid tracking numbers and lack of communication. While many appreciate the company's offerings, the recurring problems with order accuracy and customer support detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 272 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Jul 22 | 5.0 | 1 |
| Aug 22 | — | 0 |
| Sep 22 | — | 0 |
| Oct 22 | — | 0 |
| Nov 22 | — | 0 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“I'd been waiting on the Tamiya P-38J release for months, and actually forgot that I'd seen it listed on HRP and asked...”
“I have paid for the 3 day shipping I ordered it on June 15th they said I would get it June 21st then I had an email s...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobby Stores.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 2.3 out of 5 (poor) | 67 out of 100 | — | — | — | — | 6 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | −3% | 551 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Hobby Recreation Products is #4 of 5 on overall rating in this group. On delivery, Pellpax scores higher (5.0 vs 4.5).
272 reviews of Hobby Recreation Products. Filter by what matters to you.
I ordered a new rc car. Emailed them and called with questions, no response. Issue with tracking and receiving item with further attempts to contact them with again no response.
I placed my order on 4-22-2016. It is now 11-26-2016 and still no parts. I feel like this is an insanely long time to have to wait. Had to go and entire race season without the parts I need. Not very good CS. No word on when, or if, I'll ever get it.
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I ordered 4 very light parts that fit in a standard letter sized envelope. The lowest shipping cost was $47.00 USD. I proceeded because I was desperate and they showed stock on all the parts. Although the website showed stock, and had for the previous 4 days, HRP did not have stock on one of the items. They shipped and then emailed me asking whether I wanted to proceed with the back order or cancel. I needed all of the parts so I would have cancelled the entire order if they had contacted me prior to shipping. The kicker is the back ordered part would have cost $40.00 USD or more for shipping. I did receive the order very quickly but $87.00 USD shipping for $83.00 USD worth of parts is too steep for this Canadian. Showing items as 'in stock' when they are not and then shipping partial orders at high shipping costs before contacting the purchaser is not good business practice.
Slow to send out product and excessive shipping cost. If the products were available somewhere else I would not do business with this company. I have only placed two orders with this company. EDIT: After seeing the response from the company, here are the REAL facts: Ordered: Monday 06/22/2015 PayPal Payment: Jun 22, 2015 Time: 16:11:05 PDT Shipping Info from USPS: *June 29, 2015 , 10:05 am Delivered, In/At Mailbox LUBBOCK, TX 79413 *June 29, 2015 , 7:03 am Arrived at Post Office LUBBOCK, TX 79413 *June 25, 2015 , 8:21 am Departed USPS Facility SALT LAKE CITY, UT 84199 *June 25, 2015 , 7:34 am Arrived at USPS Origin Facility SALT LAKE CITY, UT 84199 *June 25, 2015 , 6:19 am Accepted at USPS Origin Sort Facility SALT LAKE CITY, UT 84104 *June 23, 2015 , 3:53 pm Shipping Label Created SALT LAKE CITY, UT 84104 So, as you see, it took three days, (Thursday June 25th) after I placed the order and paid for it to be shipped out. It was NOT shipped out on Monday. A week later I received it on Monday June 29, 2015. The SECOND order I placed with them was on Friday July 17, 2015 (Front Hubs for a Team C TS4) and was not shipped out until Thursday July 23, 2015 at 10:41 am. This is from USPS tracking records. So, it still takes your company three to four days to get an order on it's way. If this is the order you were replying to, it shows even more negligence concerning customer service.
A few times I tried to order the chrome spray. Most of the times it is not in stock, and when I get a message that it is back in stock and I want to order again the same story. The site does allow (via ebay) to order spraycans and than I get a refund because it is not possible to send spraycans overseas.
To preface this review - I always place my orders for RC car parts so that they qualify for the FREE shipping service. I place my orders on Saturday or Sunday. From previous experience, I the order ship on Monday and I receive the product on Thursday. This has been consistent up until this last order. Regarding this most recent order, the order didn't ship on Monday like it previously has - it shipped Wednesday - 3 days after I placed the order. Obviously this delay in shipment resulted in the receipt of my parts being delayed, which resulted in my not being prepared for this weekends race - which resulted in lost deposits for the races I signed up for. I just can't see a reason why it takes 3 days to handle an order. All the item I ordered showed up as being in stock at the time of order placement. Even if there was a shortage on parts, a discrepancy between the systems inventory and the shelf, or mistake on the order, the issue should be easily remedied in 1 day, not 3. In their defense, my previous orders have been great. It was only this most recent order that was a disappointing experience. The lesson learned is that I must order any race-critical items from a more trust-worthy and efficient source, and allow HRP to handle the items that are less-critical and time sensitive. HRP does great in getting the correct items to me at prices that are highly-competitive, but the area that could use some improvements is in the handling time of the order.
HRP has a HUGE issue keeping things in stock. This is the first time I've managed to find enough products that were in stock to make an order worthwhile, and even then, between the time I submitted the order, and the time it shipped, 2 of the products I ordered went out of stock. Real work needs to be done on keeping things in stock.
After nearly three months of being the sole supplier of Thunder Tiger Victoria, HRP has no inventory to support the popular Victoria sailboat. Thunder Tiger eliminated other sources but did not support HRP. Poor business move!
I would by elsewhere if I had a choice but it seems this is the only place to buy parts for my Team C trucks that I can get shipped to Canada. Being the only place to buy you would think that all items are stocked all the time but of course this is not the case. I have been waiting over a month to see new stock on some items. Add to that that the shipping prices are completely outrageous and the shipping process takes way too long for what we are expected to pay. Unfortunate because there are a lot of good products here but I wont spend the amounts on shipping that are required.
The prices here are reasonable, and would have been perfectly fine if the order had worked out. I chose the shipping option for 2-day delivery because I was in a hurry and this was one of very few sites offering the option. Two days later I received an email telling me my order was cancelled because they do not offer expedited shipping on the item in question. It would be great for future customers to simply remove that option from the drop down menu in the ordering process. Had I not been able to select the unfulfillable shipping option, I wouldn't have lost two days on the item I needed.
Over a week and nothing yet
I was very excited to learn that Mammoth Hobbies had an RC truck from my childhood and that it was priced to sell! I'm speaking of the Tamiya LunchBox. As I did my research Mammoth Hobbies had the best price. And, according to the website, had a LunchBox (qty:1) in stock. So I placed the order, I believe on a Friday. On Sunday I receive an email telling me that there was a mistake and that Mammoth Hobbies did not have the LunchBox in stock. What a bummer! I wasn't mad, just very disappointed! I had a full refund come Monday. Luckily my local hobby store had one in stock and I had a coupon so I paid only $3 more that what I could have gotten it for from Mammoth. I just enjoy saving money. No harm no foul. I just checked Mammoths website right before righting this post, and it shows that the LunchBox is in stock (qty:1) ... so obviously there stock tracking system is not working correctly. I would call Mammoth and speak to a live person to verify inventory quantities in question prior to ordering anything again from them.
I ordered a truck from this company. After receiving my order it was incorrect. When checking it, I noticed the description of what I had purchased had changed sometime during the processing period. It took 2 weeks to hear back from anyone. I finally got them to send the remaining missing pieces but twice they sent me the wrong ones.
Hobby Recreation Products is a well-established retailer specializing in hobby and recreational products, with over 35 years of experience in the industry. The company offers a diverse selection of products from numerous reputable brands, including HPI Racing, Savox, and Team Associated, catering to enthusiasts of remote control vehicles and other hobbyist activities. Customers can find an array of products such as RC cars, parts, and accessories, designed to enhance their recreational experiences. Targeting hobbyists and consumers interested in remote control and scale modeling, Hobby Recreation Products focuses on providing quality merchandise and reliable customer service. The company's website features detailed product listings and the latest releases, ensuring that customers have access to the newest innovations in the hobby market. With a commitment to enhancing "Your Quality Time," Hobby Recreation Products aims to support customers in their pursuit of enjoyable and engaging hobbies.
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