Hyperoptic is a telecommunications company that specializes in providing full fibre broadband services across the United Kingdom. Established in 2011, the company focuses on delivering high-speed internet solutions with packages ranging from 150 Mb to 1 Gb, catering to both residential and business customers. Hyperoptic's offerings include competitive pricing and features such as a social tariff for eligible customers, as well as additional services like Hyperoptic Total Wi-Fi® for enhanced connectivity. Targeting a diverse market, Hyperoptic serves over 1 million customers, including students, families, and businesses, while also partnering with new build developments and commercial properties. With a commitment to reliable and fast internet access, the company incentivizes switching providers by offering bill credits to cover exit fees, making it easier for customers to transition to their services.
Hyperoptic Full Fibre Broadband receives a largely positive reception from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the excellent customer service, noting specific representatives like Katarina Hadzic and Viseslav for their politeness and support during issues such as connection problems and contract renewals.
The speed of service, particularly in moving connections and resolving issues, is also commended. However, a significant number of negative reviews express frustration with the customer support experience, citing long wait times on calls and difficulties in getting timely assistance. Additionally, some customers voice concerns over high termination fees and issues with service delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Submitted our request to move connection from old house to new which was very fast and connection was enabled in the...”
“Hyper optic is probably one of the worst services available”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Hyperoptic Full Fibre Broadband is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 2.6).
60 reviews of Hyperoptic Full Fibre Broadband. Filter by what matters to you.
I had positive experience when working with customer service team, in particular Stefan Grzunov, for my contract renewal. They were very proactive, supportive and efficient. I have still ongoing refund issue, but have no doubt that they will handle with care and efficiency.
I had a great experience with Nikola L, who helped me activate my service. The process was quick and straightforward, and Nikola was very helpful, professional, and patient throughout.
The engineer that came was really good. And done a really good job.
Thanks Sejla H. for her help!
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It was easy and convenient to renew the plan
Please give Olja a hug from me 🫂❤️
Hyperoptic is a telecommunications company that specializes in providing full fibre broadband services across the United Kingdom. Established in 2011, the company focuses on delivering high-speed internet solutions with packages ranging from 150 Mb to 1 Gb, catering to both residential and business customers. Hyperoptic's offerings include competitive pricing and features such as a social tariff for eligible customers, as well as additional services like Hyperoptic Total Wi-Fi® for enhanced connectivity. Targeting a diverse market, Hyperoptic serves over 1 million customers, including students, families, and businesses, while also partnering with new build developments and commercial properties. With a commitment to reliable and fast internet access, the company incentivizes switching providers by offering bill credits to cover exit fees, making it easier for customers to transition to their services.
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