Excellent connection and support.
Submitted our request to move connection from old house to new which was very fast and connection was enabled in the new house very quickly as well.
Hyperoptic is a telecommunications company that specializes in providing full fibre broadband services across the United Kingdom. Established in 2011, the company focuses on delivering high-speed internet solutions with packages ranging from 150 Mb to 1 Gb, catering to both residential and business customers. Hyperoptic's offerings include competitive pricing and features such as a social tariff for eligible customers, as well as additional services like Hyperoptic Total Wi-Fi® for enhanced connectivity. Targeting a diverse market, Hyperoptic serves over 1 million customers, including students, families, and businesses, while also partnering with new build developments and commercial properties. With a commitment to reliable and fast internet access, the company incentivizes switching providers by offering bill credits to cover exit fees, making it easier for customers to transition to their services.
Hyperoptic Full Fibre Broadband receives a largely positive reception from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the excellent customer service, noting specific representatives like Katarina Hadzic and Viseslav for their politeness and support during issues such as connection problems and contract renewals.
The speed of service, particularly in moving connections and resolving issues, is also commended. However, a significant number of negative reviews express frustration with the customer support experience, citing long wait times on calls and difficulties in getting timely assistance. Additionally, some customers voice concerns over high termination fees and issues with service delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Submitted our request to move connection from old house to new which was very fast and connection was enabled in the...”
“Hyper optic is probably one of the worst services available”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Hyperoptic Full Fibre Broadband is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 2.6).
60 reviews of Hyperoptic Full Fibre Broadband. Filter by what matters to you.
Submitted our request to move connection from old house to new which was very fast and connection was enabled in the new house very quickly as well.
Professional & kind
I was having problems with intermittent connection after a long time of good internet, with this occurring around the time of my renewal. Katarina Hadzic was really helpful and assisted in getting a much improved deal, with the other customer service team monitoring my connection to find the issue.
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I had a concern regarding my bill with hypeoptic and I used the chat section. Where I chatted with Andjela, they were really helpful, supportive and considerate. Thanks Andjela for your support.
I’ve had all sorts of problems with hyperoptic in the past. But if there’s one thing I can comfortably say is that their customer service is great and always finds ways to help and make things right. Great internet. Katarina Hadzic has been very helpful recently.
Amazing customer service, Katarina Hadzic was very kind and helpful. Renewal was very easy with a very competitive price.
Great cost and connectivity- extender for my house ten times better than previous provider who claims to be the best… Needed works completed to have fibre to the house, was kept fully updated awaiting council approval for street works, smooth transfer from former provider. Installation by Jamal Ali was super professional and didn’t take long at all and very friendly professional.
Nicola was very helpful with getting my service activated. Sorted the problem for me in no time.
Mia B was superbly helpful in identifying the root cause of why my internet was down. Mia B did so efficiently and effectively. I was connected to Mia B quite quickly after opening the chat and Mia B patiently and accurately was able to help out and resolve my issue. It wasn’t straightforward but we got it resolved. I was also compensated for the inconvenience experienced, which was a very nice gesture. I’ve generally been very happy with Hyperoptic, as a customer that’s been with them for a few years now. I do recommend their service.
Katarina Hadzic was absolutely brilliant while helping me renew my Hyperoptic contract. She was so friendly, patient, and clear throughout, taking the time to explain all the options and helping me find the best possible deal. The whole process was easy and stress-free thanks to her helpful guidance. Thank you, Katarina, for such fantastic customer service!
Incredible! Spoke professionally on the phone, very seamless and natural! Straight to the point and does not overcomplicate! Built CPR and make a joke here or there, keeping us going through the call! Great first impression of the provider, I will definitely be sticking around based off Aleksandar customer service/sales skills! If I could, I would have offered him a job in our sales company!
Good customer service and Sonja was very helpful. Broadband speed is very good compared to previous networks
Hyperoptic is a telecommunications company that specializes in providing full fibre broadband services across the United Kingdom. Established in 2011, the company focuses on delivering high-speed internet solutions with packages ranging from 150 Mb to 1 Gb, catering to both residential and business customers. Hyperoptic's offerings include competitive pricing and features such as a social tariff for eligible customers, as well as additional services like Hyperoptic Total Wi-Fi® for enhanced connectivity. Targeting a diverse market, Hyperoptic serves over 1 million customers, including students, families, and businesses, while also partnering with new build developments and commercial properties. With a commitment to reliable and fast internet access, the company incentivizes switching providers by offering bill credits to cover exit fees, making it easier for customers to transition to their services.
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