IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
Over a year ago
Scammers. They charge your credit card an overuse fee, and then the next day, they send an email stating that you have exceeded your quota. After charging you. I asked them why they don't send an emai... See more
Over a year ago
Warning SCAM!!! DO NOT GIVE YOUR CREDITCARD INFORMATION TO THEM!!!! If you try to turn off subscription auto renewal they will automatically change your password in keychain!!! You can not remove cre... See more
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Scammers. They charge your credit card an overuse fee, and then the next day, they send an email stating that you have exceeded your quota. After charging you. I asked them why they don't send an email as soon as the quota limit is exceeded, but they said they cannot. Actually, they are not willing to, because this is a good excess income for them. This is the second time they did this. I won't let them do it again...
Warning SCAM!!! DO NOT GIVE YOUR CREDITCARD INFORMATION TO THEM!!!! If you try to turn off subscription auto renewal they will automatically change your password in keychain!!! You can not remove creditcard or disable auto renewal!!!! They are doing it with with full intend. The chances you will need new creditcard after signing up is 100%
Idrive cannot be relied upon for any critical backups. I have been struggling with them to correct errors in the way they have set up my backup and as a result backups have failed. Customer services is completely pointless - no one takes responsibility - just get passed around from person to person - none of whom know the basics need to set up their services. When they have your money they couldn't care less. .... this is the reply someone called Harvey sent me by email after this review: "Hi Paul, you can contact support to cancel your account:" what an attitude!
Worst backup/cloud service I have used. Completely amateurs and unprofessional and slow customer service. Cannot download folders from web and cannot see any date from the desktop app. What a nonsense.NOT RELIABLE avoid at all cost.Those cowboys let you down when you most need your data. Very frustrating
It has a lot of features and cheap plans. I've purchased a plan mainly to use the Cloud Drive feature and keep my files synced between devices. Unfortunately it comes with a few issues: - it generates a lot of conflicted copy files (around 1GB over 10GB of my data) - syncing is slow and sometimes it doesn't sync at all. So you have to do that manually... But the real issue happened one day after powering up a device that was off since a few days. Well, iDrive overwrote the most recent files with old versions. From there i moved back to Dropbox.
STOP DON'T - they might be kinda cheap, but you do not get what you pay for. Their desktop app started making problems almost two weeks ago - I immediately called support, and said there was a problem, it kept moving and duplicating my files - suddenly I had 1 Terabyte of extra images and files - I was afraid of losing the files I just added. Support was hard to get a hold of, explaining was difficult too, despite i am fluent in English and pretty tech savvy. They are slow at responding, as I said, almost two weeks have gone by, and they promised to be quick, not received any response I had asked for a download link for the complete folder - they said only through a single file og the app - a single file download of 300GB of photos and videos is quite a big and slow job Then today, the reason I'm writing this, still no response, and now ALL the files are gone, more than 450GB of photos and videos NO RESPONSE - I'm boned, lost almost two weeks' work, maybe more, that I can't check because the desktop app is more or less broken - and the web version is too slow and hard to navigate You might save a couple of bucks, but it will end up costing you tens of thousands - and you'll lose irreplaceable things
They are a total con- artist and way overcharged for a total useless service! Now refusing to refund my money!! Stay away from them!! They are desperately trying to remove my negative comment!! It is NOT going happened. Its a fact!
The worst backup company I have ever saw. they says 5USD/TB then you start to use it, and get egress fees of 40USD, OMG you can buy dedicated server 0 fees with that price and even use 20TB easliy. then you want to cancel but no option to cancel! omg! then you need to delete all objects before delete bucket LOL, so you stuck paying forever.
Will not be renewing. The speed of this service is laughable. 10 minutes to log on. Needless to say, I will not be renewing my plan. It's simply not useful when it takes so long
This system is totally confusing and disorganised. It’s unclear what you actually need and what you’re supposed to pay for. It feels like you’re being tricked into paying for services you’re not even using. I signed up for notifications during a trial period, which has since expired. Now I can’t unsubscribe from the daily notifications without paying—despite it being a trial. The cancellation process is awful: overly complex, confusing, and frustrating. I’m currently stuck on a “please wait” screen that’s supposedly cancelling my account, but it’s been frozen there for over 10 minutes. I’ve no idea whether my account has actually been cancelled or not. UPDATE: I've cancelled my account and looking at Acronis instead. However, iDrive is still sending me daily spam notifications from the trial.
Technically the service works pretty well I've tried a few alternatives but usually came back to iDrive. Their billing process, however, is atrocious. There are no renewal reminders, they just go ahead and renew. Once this is done then they don't send an invoice. Particularly sneaky is giving a hefty introductory discount then quietly making the full charge a year later.
Non cancellano il mio account dopo 5 richieste e continuano a chiedere pagamento. Ho richiesto numerose volte la disdetta (che non si può fare in automatico) e non mi hanno mai risposto. Servizio clienti inesistente. Suppongo che le recensioni positive siano false
Not only has iDrive been very easy to download and use, the customer service has been really good! I have used several different online backup software and iDrive, so far, has been the best.
IDrive is an alright service. The upload process is very slow, but you can leave it in the background. The capacity offered for the price is very generous compared to other services, which is great. It saved my life as my smartphone literally bricked and I could restore most of the data from it restoring a backup. The clients are very simple but do the job. It has TOTP MFA which is a must have in my opinion. For backups, I recommend it, but not as the main storage option given its slow performance.
First I read PC review and realized that they were a bona fide company, that was well rated. I found the prices to be competitive and fair. They had many choices to choose from that fit my needs. At this point, I'm not sure if I can sort into folders and albums once backed up, or copy folders and albums directly from my Google photos, which would be helpful. I've contacted tech support a couple times and they were easy to get a hold of and seem to be very knowledgeable and very helpful when problem solving with me.
I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now. Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response. I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.
I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.
I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with. Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.
They Canceled my account without notifying me. all my data is gone.
I've been using them for a few years. The cloud-drive sync feature works great when it's working correctly. However, on three separate occasions over my time with them, my computers have come out of sync (file counts on the synced drive differ, and I can even identify specific unsynced files). The remedies have ranged to fairly easy (installing the most recent software--which for some reason wasn't happening on its own--then unlinking the computers from cloud-drive, then relinking) to the full nightmare problem of getting transferred to their dev team and then spending hours and hours on the phone before the problem is resolved. Long story short, this unreliability isn't a one-off. I worry about lost data, so I'm finally making the switch to another service.
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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