IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
I had a issue where I was charged the wrong amount. They sorted it out really quickly, refunding the difference. Great customer service. Also been very happy with the actual online backup service - used it for several years now.
I got a paid storage plan with idrive.com. It worked well at first than i had problems after problems to fix it they wanted me to give them remote access's to my cloud files. I went with idrive as its End to End Encrypted if i have to give them access to my cloud files then what's the point of it being End to End Encrypted.
I attempted to remove some old files and do some cleanup, but I ended up deleting all my backup files. The support staff was outstanding; they recovered all my files.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Recently they started forcing mobile users to use a completely limited version! This is bizarre! They destroyed my workflow with this practice. The current mobile version, even when accessed from the browser (without the app), is garbage! It lacks many features found in the traditional version, accessed from a PC. Among the missing features, the one I miss the most is the option to set advanced settings for the shared links, such as defining the number of times a download can be accessed. This is a total lack of respect for the customer! How can you force users to use this awful mobile version?!
The service is really slow, an upload of 20gb, in one service it takes me <10minutes and here between 40 and 100 minutes. You contact them and as always, by chat they do not help you and the incident ticket they never respond. I have already +20 tickets without response. Now, additionally, they have lost more than 100 backup files and they don't respond either. A backup company losing data? No thanks ------ The worst part is when they respond to you: - Could you tell us more details about what happened? I have sent in the last 48 hours about 20 emails + 12 chats. If you still don't know what the problem is, this company should be closed, it is not a reliable company for backups.
Been a customer for a couple of years, but thinking of moving on. Site loads so slowly, and does not generate thumbnails of my files. This is a big inconvenience for me, as I work remotely around the world, and I cannot find the files and images I am looking for. Time to invest in something better.
I've been using iDrive for a few years. I've had the 'continuous data protection' setting active, which should backup changed files every 60 minutes but it rarely fires. So I run manual backups as and when. Today, I have needed to restore a lost file, a Mind Map document, which is frequently updated. IDrive should have backed this up and kept snapshots of the file (previous versions) but it only has the original update going back over three years! This is utterly pants. Stay away from iDrive. You simply can’t rely on it.
IDrive needs to send an email warning when a backup is scheduled, but iDrive does not receive a backup. When IDrive implents this, I will change my rating to 5 stars. IDrive only sends an email when a backup is completed, and there is an error. If a backup is scheduled but never made, no email is sent to warn that a backup was not made. IDrive doesn't see the need for this because they send an email every day, and if you don't receive an email, you should assume it didn't backup. The problem is "out of sight, out of mind." I used IDrive for years, but when I finally had an SSD failure and logged into my IDrive account, I found that it stopped backing up 14 months earlier! IDrive support has no idea why. They insisted I must have uninstalled the IDrive app on my local machine. I would have done that only just prior to cutting my head off. I had a local backup on a Western Digital Passport, but when I tried to access my files on that, it failed. Fortunately, I backed up a mirror image with Acronis. Unfortunately, mirror image at Acronis also failed, due to a problem at Acronis! But, I was able to get my files from Acronis.
Just backed up my Express drive and sent it back for iDrive upload. Had to chat a few times with support regarding a few minor issues and was 100% satisfied with the tech team. All good so far and hoping for a successful backup experience. Thumbs up.
The servers are fast (I'm using London and Ireland) and so far the service has been reliable. Having said that, I do not use their own software as this is clunky and not always stable. Instead I use rclone, an app that supports dozens of provider (I also use pCloud and GDrive with that software). See rclone.org. Their customer service is not as fast as the servers and not always answering the actual question, so it'll take a while to get things done.
Just awful! It backs up things when you don't want, doesn't restore things you do want. UI feels 100 years old. Awful customer service. I can't see one good reason to get it. Plus, they get you in with low prices but it's just the first year. Then you feel stuck because you've spent so long uploading stuff. It's almost a scam. @Just get google drive or something else.a Reply: I've contacted support several times. Replies are slow and don't address my concerns. They link to a help article with nothing to do with my problem. It seems they don't even read my issue.
Exactly what I needed. At the price I needed. So much space and so affordable. I can breathe again!
I don't love the UI, but the service itself seems pretty decent, and a helpful sales rep pointed me to the most appropriate and cost-effective plan for my needs and helped refund part of plan that was far more than I needed. The backups seem to take place as they should--no technical problems thus far.
IDrive works very well and I could backup my current devices (Android, Windows11) successfully. In the coming days I will start using the syncing of some files with the cloud drive. I hope this also will be a positive experience at an affordable cost. Look and see, but so far so good.
Jeg har forsøgt at slette min konto hos IDrive, hvilket ikke kan lade sig gøre :-( Punktet findes ikke mere. Det eneste man kan er: Disable autorenewal. Det er heller IKKE muligt at slette sine kontokortoplysninger. Meget, meget utrygt. Hold dig fra IDrive
I have been charged $654 in overage fees. I had automatic renewal enabled, which allowed the charges to increase gradually over the years. The most recent overage charge was for $654. I strongly advise against using this service. Please contact me to discuss this matter further. I have email evidence to support my claims. I had deleted all my data for fear of the charges being billed me daily, these can escalate. I am hoping for a full restitution of the charged amount. I am awaiting a response from the billing department regarding these excessive charges.
Do not under any circumstances give this company money. There is a button that says 'Enable auto-renewal' - I never selected it, and yet they continued to charge my credit card. If you email them advising them of this error, they completely ignore this fact, do not respond to why they would charge without this being renewed, and they just say, you were using it. Then offer to give back a small fraction of the last charge. They have taken over $400 from me as I didn't notice they were automatically recharging my credit card. I don't have the software on my device either. If you put a button that says 'Enable auto-billing' and you don't select it, that tells me I should not be auto-billed. Also, the charges go up steeply, $52.12 in 2019, $69.50 (up $17, 33%) in 2020 and 2021, $79.50 (up $10, 14%) in 2022 and 2023. This is therefore theft.
They lie and after each year you have to pay minimum 30 euros more. It was first 70 euros each year for 2 TB . Now the second year just before paying they made it 100 euros. Such a shame. I couldn't trust this company anymore and there was no guarantee. So i moved to another lifetime cloud.
The product is in general fairly decent in that it _mostly_ does what it’s supposed to do; namely, backup and restore your files. However, it does have one pernicious bug that is quite worrying. I am unable to individually restore any file or subdirectory that I have previously backed up to IDrive if that file/subdirectory is inside any directory that includes the string “crypto” in its name. Thus for each of the below directories for example, whenever I attempt to restore files, I cannot view or navigate to ANY subdirectories or files that are below each of these directories (note that each of these directories includes the string “crypto” in its name): * /Users/myusername/Documents/dir1/crypto * /Users/myusername/Documents/RandomWordContainingCryptoInIt * /Users/myusername/Documents/dir2/I have crypto in my name * /Users/myusername/Documents/cryptography * /Users/myusername/Documents/dir3/cryptocurrency * /Users/myusername/Documents/Unencrypted_Cryptomator_Files * /Users/myusername/Library/Mobile Documents/iCloud~com~boxcryptor I reported this bug to their support team several weeks ago, and their response to my report has been a total sham. At the outset, I had received an automated response acknowledging receipt of my request, but NO ONE from support has ever given me an approximate timeline for its resolution, nor have they even thought it fit to at least proactively contact me to update me on the status of the issue. This issue to me like it is a pretty major bug with the product, and yet I have to be the one to be continually re-contacting them for an update. And each time I reach back out to them asking for a status update, I am told that someone will get back to me “as soon as possible”. And yet no one ever does. Generally decent product, but simply an awful, AWFUL customer experience!
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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