IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
I recently bought a car at North Nissan. My experience with Levi and Al was the best I have ever had when purchasing a vehicle. They made everything simple and easy and answered all my questions. Levi and Al were very professional, polite and friendly. They followed up on everything. Could not ask for better, I highly recommend these guys when looking for a vehicle.
No sirve su sistema, para mí, todas las reacciones buenas aquí en esta página son falsas, este sistema de backup no sirve, cobran por adelantado y su soporte 1 mes para responder
Chris from commercial dept. was very rude. The service sucks. The software is full of glitches. Avoid this company/service like the plague.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This must be trash. Soon one week, with 500/500 fibre and no other load, to backup 2 TB. only 1,2 TB in a week 24 hours upload. Speed is very slow, and problem is of course at iDrive. I recomend Jottacloud - these is day and night in speed and working. I have used Jotacloud many years, and nov buy premium iDrive, but not worth 10USD (90% discount of normal priceing)
On behalf of a client, we uploaded files to share with 30 users on iDrive.com. Unfortunately, after a few hours, the files became inaccessible. We contacted support, and while the issue was resolved the next day, it reoccurred within a few hours. We reached out to support again, and the files were made accessible once more. However, the issue happened a third time, forcing us to open a third ticket. It's been six days, with three tickets opened, and the problem persists. Our client has lost trust in the service, and as a result, we appeared incompetent, offering a service that doesn't work. Our experience with iDrive.com has been extremely disappointing, leading to the loss of a client. We cannot recommend this service to anyone who needs consistent reliability and efficient support.
Their procedures are absurd. Just refund the money! The account is closed! Why all this? Why make it difficult??? Just refund the money! - In order to process your cancellation and refund please verify the following details: - Email associated with the account: - Last 4 digits of the card on file: - Billing address of the card on file: - Expiration date of the card on file: The other option requires that we verify ownership of an account over the phone. At your next earliest convenience please contact us at 1-855-815-8706 or via chat on our website and reference ticket #ID561343590 and an agent will assist in refunding your account.
never could get idrive to work. paid for a year and never got it to back up anything. probably my inexperience, but the interface shouldn't be that hard. switched to google drive and it worked easily. never did figure out why idrive wasn't backing up..its not like i excluded files from backup... should have written this review a year ago... finally canceled when reminded by them of the price increase.
I cancelled this service a couple years ago. Over the past couple years the bank changed my card to a completely different account. iDrive somehow got my new credit card info and charged me again! They said today that my account will be credited in 3 - 6 days. I will see. If not I'll dispute the charge and they can argue with the bank. I will try to remember to update this if I get credited - but it will still be one star for pulling that...
I wish I believed the reviews and stayed away from this cancer. I’ve never ever encountered such incompetence, from the room temperature iq chat agents, to whoever replies via chat, you will be bombarded with incompetence. So much that it’s not even frustrating anymore, at some point it becomes funny. First off they had no idea they offer the service I was looking for until I asked lots of specific questions about it, until finally the chat agent was like “oh yeah”. Ironically his name is Harshisth, and he was horse shait at his job. Another special mention is Chetan, another specimens that cost me 1200 euro and set me back 3 months of work due to giving me troubleshooting steps that deleted data from my PC directly. After 4 full days of back and forth with their absolutely incompetent staff, I managed to finally upload my stuff for my clients. Surprise, surprise. None of the generated links work. They don’t load, ever. I got tens of escalations and lost too many customers. There is a massive language barrier with all the Indian dumbasses that work there, and that’s wouldn’t even be problem if they weren’t also so freaking stupid. I think they have a cumulative IQ of around 45 in that entire company. Stay away, I asked for all my data to be deleted and moved to a different provider. Waste of time, waste of money, waste of oxygen by every mouth breather that works at this god forsaken company. Please go bankrupt.
Grande fregatura. Ho acquistato una citroen a3 aircross. Dopo un anno e 2 mesi (cioè dopo due mesi della scadenza della garanzia), catena distribuzione KO, pompa gasolio rotta, serbatoio ad blu da cambiare. Migliaia di euro di riparazione e loro se ne sono lavati le mani con fare quasi derisorio nei miei confronti. Le recensioni negative sul loro sito censurate: quelle positive sono tutte false. Rischio fregature. Da evitare!
Name shakil Islam my Bangladesh Cal deta hai
Terrible. Doesn't backup entire folders, secretly adds paths which might make it fail so you don't know they are not backing up. Customer support is a waste of time, they just point you and pages and pages of FAQ information.
TOTALLY USELESS - GO ELSEWHERE - I NEED HELP AND HAVE BEEN DISCONNECTED OVER AND OVER AND OVER AGAIN WHEN SPEAKING WITH SUPPORT CAN'T REACH ANYONE VIA LIVE CHAT EITHER. YOU DID RESPONDE TO MY PREVIOUS REVIEW SAYING TO EMAIL publicrelations and they could help - really??? I don't have time to email anyone and wait for a response. TOTALLY USELESS I've been trying to reach support and have been disconnected 3 times. Tried live chat also to no avail. Guess your support isn't as advertised. I need live help.
Good: Cheap and supports external drive sync. Bad: extremely slow, unreliable sync (doesn't always detect changes, sometimes Windows service just doesn't run), bandwidth "intelligent" feature doesn't work. On top of that, awful UI, and dodgy behaviour, including app adding shortcut to Desktop every time it starts. Would not recommend.
Have been with iDrive for many years. I did not have 'auto renew' on my account (as I choose each year what to do). This year for the first time no notice that my account was due for renewal and simply suspended account without notice. I contacted them to ask why no notice? No answer.. eventually they offered a two week extension at no fee or charge so I could remove my data as not renewing at $95. My ticket offering two week extension confirmed my account would close at end of the two weeks - which is what I wanted. Immediately when starting the two week extension they billed my credit card (the one they have no auto renew on nor any authorisation to take payments) for a full year. I webchated 'Chris' - complete arrogance! They switched my account to auto-renew and deliberately took the $95. He advised it was my responsibility to cancel account (No - idrive told me they were cancelling). He advised it was my responsibility to log into portal to check whether auto-renew had been updated by them - not theirs. I can't begin to explain how arrogant 'Chris' was. If you believe in customers you will part company with him pronto. Had to raise charge as fraud and if my money isn't returned my credit card company will chargeback as fraud and report to their bank on their fraudulent behaviour. Will it make any difference - not of course it won't they will still behave in just the same way. idrive are going down the proverbial 'pan' and wouldn't be surprised if they suddenly stopped trading - so buyer beware.
I had iDrive for 3 years and it performed well until Christmas 2023, that's when I renewed my computer and bought one with the latest Windows 11 operating system. I am not very confident about restoring and setting up and so enlisted a Technocrat to do the job for me! Which he did fantastically .. and quickly I might add. I asked iDrive if their software was W11 compliant and they assured me it was. Then came the Restore from the regular back-ups I had always done. That's when the trouble began! It placed the restored files and folders in odd places - possibly as they were saved from W10 - although I was assured their software would place everything back in the same or similar places and in the same order as they were saved. This turned out to be false.. but of course I didn't know it at the time! I then proceeded to do a back-up of the new PC, which took 3 days! Wow I thought, it is much slower than the old system. About 10 days later I got in touch as it wasn't working. A technician worked on it via a remote link, found a problem and fixed it! But it continued to baffle me, I kept finding files and folders in odd places! - then I found out why! The software had duplicated just about everything, thousands of files in folders, plus all the photographs and music and some of the folder names were similar but changed! There was over 200 Gb of duplication! I was gobsmacked! and went onto the cloud backed-up versions to see if I could see why. I discovered that somehow the original computer had been Linked to itself! I would certainly not know how to do that or why that should be necessary, it seemed to me that it was something their system had done! It took me approximately between 2 and 3 weeks to find all this duplicated stuff as I had other things to do, but I had to compare the folder contents with the other similarly named folders only to find they were in fact populated with differing numbers of files! So I couldn't just find similarly named folders and erase them, I had to check and compare every single one! Can you imagine the laborious and stressful job I had facing me? .. let alone the time it took! Then I contacted their Help again to report this HUGE problem, which was met with doubt and denial! I couldn't believe their attitude! Atop of this, their chat windows weren't working properly, I kept getting cut off (or dropped by the helper - I suspected - when it got difficult!), sometimes they left me waiting up to half an hour to check things, the chats were timing out, and to cap it all they told me I hadn't done any backing up since December, and this was now March! .. but I had! at least 12 or more - they were automated anyway -(unless my PC was off at the time of Auto back-up) but I always did them upon start up. I was then instructed to send an error report, I tried many times, but it just would not do what he said it ought to. The Helper insinuated I wasn't doing it correctly, but I was, I was following his instructions to the letter - and then said that he should use a remote connection to send it as I didn't know what I was doing! I was livid and insulted! At that point, the chat dropped - yet again - and so I closed it all down as I had been on line with them for almost 7 hours! The next day I tried again and the Error report went first time, which pointed, again, to their site or software - in my opinion. They finally got the back-ups working correctly, how I don't know. My subscription was due within days but I felt patronised and let down, and had lost confidence in their once reliable software! I then said that they ought to waive the due subscription About £80, but they said that was a billing issue who I should contact. I did, and explained about experiences. I was told they would look into it and call me the next day. It never happened. There is small print in their pricing section which says that you must cancel by hitting the link ‘Cancel my Automatic Renewal’ which I found and cancelled with one day to run. Their site then asks why you are cancelling.. so I explained, fully! Now, although I have cancelled on 22/3, I keep getting emails saying I need to contact them about a ticket numbered problem! It's funny how, reading other people's feedback, that they are also marking this company down and receiving very similar responses, saying they are ‘looking into it’ but clearly they are not! It looks to me like their days are numbered. Shame really, as I believe they were once reputable. If my experience is anything to go by, I would advise giving iDrive a wide berth. David
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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