IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
I have to agree with ll the one star givers. I tried to use this as a means of file sharing but I gave up trying as it is not intuitive in the slightest. Wasted 2 hours on trying to make it work with no rel success. In contrast, and from a standing start, I got Sync.com working and sharing within 10 minutes. Thats what I call intuitive technology
I took up this offer on the off chance. But very quickly got to know iDrive as quite cash-hungry. I was immediately charged a tariff for two years. The usual symptom for such companies also manifests itself in this case - just try to find the right button to cancel iDrive. I wish you every success.
unreliable. Idrive is unable to sync my 3 computers. It does not delete files on all computers when they are powered on after being offline. Instead, it puts files you just deleted back in their folders creating confusion. It also just stops syncing when a new version is available. And gives no notification about said version. If you value your data, do not use data sync with idrive.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The ease of use.
Extremely unoptimized desktop client. I got a good deal for $5 for the first year and was excited. However, when I tried to backup a 500GB folder, it spent hours "preparing file list". Task manager shows it using disk the whole time therefore I can only imagine that they scan every single byte before the backup even starts.. Why? I don't even want to think about how long it'll take to backup the remaining 4TBs I have as external drives.
iDrive est une solution de stockage en ligne exceptionnelle ! Ultra rapide, fiable et incroyablement simple à utiliser, il répond parfaitement aux besoins de sauvegarde et de synchronisation. Que ce soit pour stocker des fichiers, planifier des sauvegardes automatiques ou accéder à vos données depuis n'importe quel appareil, iDrive offre une expérience fluide et intuitive. J'apprécie particulièrement la possibilité de sauvegarder plusieurs appareils sous un seul compte et la sécurité robuste qui protège mes données. C’est une plateforme incontournable que je recommande vivement à tous ceux qui recherchent une solution de stockage performante et complète !
Terrible quality of services provided and useless support. I started using their online backup and C3 storage, and after a few months they started blocking access to services from my dynamic IP. The fix on their side lasted a couple of weeks, and again access was blocked, and this was discovered only after some time by me, accordingly my backups were not created. No explanation or reliable fix for the problem can be obtained from support. Only answers - "our technical team is working on it". Such a "technical team" should be fired and not allowed to access computers for 1000 years. Now for almost a month I have not had access to my data to download it and forget about this f...ed up and irresponsible company. Support is still waiting for "a response from their technical team". Avoid them at all costs. You will not get any support there.
Not reliable. No problem notifications. Only people happy with this service are people who haven't had to use the recovery service. If the application fails and there is no backup there is no possible way to get a notification. Per customer service only way to know if backup stopped working is if you enable daily confirmation reminders on the app. If you DON'T get a confirmation that day then it didn't backup. If there is a problem with the app itself there is no way to generate an email to you because all emails originate from the app itself and NOT the idrive website. My only option they said is to request a partial refund for this shortfalling. (known issue).
I used iDrive for a year... I cancelled auto renew and checked it was definitely not going to renew. iDrive renewed it, due to clicking on some of their spam (I didn't click anything to purchase!) – to make matters worse they have drawn out the refund process – making it seem like their fraudulent cunning ways were some how my fault and their refund an act of kindness and goodwill! See you iDrive – will NEVER use their services again.
This is for unimportant data only. In this capacity it's OK. But if you have something important to back up, please don't rely on iDrive. This isn't the software to trust, and your data isn't safe if that's your only backup option. I'll keep this year's subscription but won't renew.
I had a subscription there for my data backup. Apparently, the subscription amount could not be debited once for some reason. whereupon the subscription was immediately canceled and all data was deleted without reference to data deletion. I didn't even have the chance to back up my data. now almost two terabytes of data have been lost. absolutely outrageous and not worth a dollar
Do not trust them with your data! I am beyond frustrated with this company, and I would not recommend them to anyone. I am even considering taking legal action at this point. It’s unbelievable that a company like this is still operating today. Do NOT trust them with your data! They will lose it and completely ignore you. Their support team takes months to respond, and you will have no access to your data. In fact, I believe they have lost my data. Seven terabytes of data. I had subscribed to their Cloud-to-Cloud backup service for my Google account, paying a monthly fee. I had seven terabytes of data backed up from Google. I paid without issue every month. But since July of this year, I’ve been trying to download my data. When the download reaches 2-3 terabytes, the transfer stops. It’s so slow that it takes 5-6 days to even get that far, and then it cuts off. I contacted support because I saw online that many others were facing the same issue, and they said they could help speed up the process. I reached out, and they claimed they couldn’t locate my account and that they had no customer with my email—even though everything was correct. Time passed—July, August—and then in September, they tried to charge me $2 for the account’s seat fee. My card failed at that moment, and instead of doing what any normal company would do—send me an email and say, “Hey, there was a payment issue, let’s try again”—they immediately cancelled my account. Since then, I’ve had no access to my data. I reopened a ticket, which has been completely ignored. I’ve contacted their online chat support multiple times, and they’ve promised to escalate the issue internally, but I’ve heard nothing back. Today, November 17th, I spoke to another support agent. I expressed all my frustration, but once again, they say they’ll escalate the issue to the management team, and that I’ll be contacted later. I am certain that they’ve lost 7 terabytes of data—data of my clients, wedding photos, and pretty much my entire career as a wedding photographer. It feels like they’ve lost everything. They’ve given me no solution and have completely ignored my tickets from July and September. I hope this review is seen by management or someone responsible. If I do not get a resolution, and if my data does not reappear, I will take legal action. I will also talk about this on every social media platform necessary. Please, do not censor this review—it is 100% real. I can provide ticket numbers if anyone wants to verify that this is not a fake review. This is the reality of what’s happening. TICKET ID OPENED 21 JUNE: ID258118606 TICKET ID OPENED 12 SEPTEMBER: ID849925173
Would like to try the service but they are unable to process credit card payments. We tried checking with our bank and there is no issue there. Not sure what else to try.
I have been using IDrive for about 10 years with 3 computers over that time and they are a great and dependable resource for backups and recovery. I am able to find old files easily and the simple interface is great. There are a few issues, however, for example, it's hard to change which folders are included in a backup once you've set one up using the desktop app on a Mac, but that's about it.
I signed up with the hope that I had found a really good hosting service but ended up canceling it after a few days with a bad feeling about the company. I was planning to use it as a study base where I could upload my videos and watch the videos online, but the limitations set by idrive made it not possible for me to do so. I uploaded one of my courses to the server and deleted it from my local hard drive. The upload went without any problem, but downloading it again turned into a nightmare as I only found a way to download it by single file transfers. Ended up deleting the course completely and lost the files. Worst hosting service I have been involved with.
I've been a loyal customer since 2021, and I'm shocked by the recent, unjustified price hike from €6.95 (ok it was a promotion for the 1st year) to €79.50 (in 2022) to a staggering €121.39. Despite multiple attempts to contact customer service, I've received no explanation for this dramatic increase. I demand a clear explanation and immediate resolution to this issue. Otherwise, it means contracts have no value if companies can arbitrarily double or triple their service prices from one year to the next....
worst decision to choose this idrive - a mess that barely works
Hello, we have a problem with this because the file sharing is limited to only 30 days, and this isn't working well for us. Now I have to change companies and re-upload all the files again... pffffffffffffffffff.
Habe eine Backup Lösung für Google Workspace gesucht (Benutzer und Netzlaufwerke) und den kostenlosen 7 Tage Test gebucht. Extrem langsames Backup (36 GB in 4-6 Stunden). Backup des geteilten Google Drive aus Workspace (Shared Drive) nicht durchsuchbar. Es erscheint nur der Fehler "No data found". Der Supportkontakt muss mühsam auf der Homepage gesucht werden und ist extrem wortkarg. - Ich solle das Ende des Backups abwarten, dabei wurden alle Backups abgeschlossen bzw. es war keines aktiv. - Ich sollte das Backup exportieren und da reinsehen... hallo!? Das sind Snapshots! Woher soll ich bitte wissen, in welchem Snapshot meine gesuchte Datei ist und in welchem Versionsstand?. Schade, andere Workspace Komponenten wie E-Mails oder Kontakte und Kalender waren durchsuchbar und wiederherstellbar.
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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