Very impressive
Very easy to book. Staff very helpful and very knowledgeable. They help and follow the customer up to the cruise departure for all the different demarches along the way, and there is a lots of them.

Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
Infinity Cruises receives high praise for its exceptional service and helpful staff, with many customers highlighting the professionalism of agents like Eric and Justin. Reviewers frequently mention the seamless booking process and the enjoyable experiences on their cruises, indicating a strong satisfaction with the overall holiday arrangements.
However, there are notable concerns regarding customer service responsiveness, as several consumers report difficulties in receiving timely assistance or refunds for issues such as missed transfers. Complaints about booking errors and lack of communication also emerge, suggesting that while many enjoy their trips, others face significant frustrations. Overall, Infinity Cruises is well-regarded for its service quality, but it must address its customer service shortcomings to enhance the experience for all travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 607 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 13 |
| Sep 24 | 3.4 | 5 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Eric was very helpful”
“You will only be able to get your complaint as far as Customer Services and they will block any complaint”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 607 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Infinity Cruises is #4 of 5 on overall rating in this group.
607 reviews of Infinity Cruises. Filter by what matters to you.
Very easy to book. Staff very helpful and very knowledgeable. They help and follow the customer up to the cruise departure for all the different demarches along the way, and there is a lots of them.
This is our fourth time in 2 years all Cruise / stay Flights / Hotels / transport all spot on, USA /MED Edward Margaret Gallagher
Happy with the actions of the agents. Have not yet been on the holiday so cannot comment
When I booked my holiday the agent doing the booking went above and beyond to get the best deal for me.I would recommend your company as one of the best to all my friends and family
Quick answers to the questions people ask most.
Infinity Cruises offers a variety of cruise packages including short weekend getaways, week-long voyages, and extended luxury cruises. Our itineraries cover popular destinations in the Caribbean, Mediterranean, and Alaska. Specific package details and availability can be found on our website or by contacting our booking team.
You can make a reservation through our official website, by calling our customer service line, or by visiting one of our authorized travel agents. Our booking system allows you to select your preferred dates, cabin type, and dining options. We recommend booking in advance to secure your preferred accommodations.
Standard cruise fares typically include accommodation, main dining room meals, entertainment, and access to ship amenities. Additional charges may apply for specialty restaurants, alcoholic beverages, shore excursions, and spa services. A detailed breakdown of inclusions and optional extras is provided during the booking process.
Our cancellation policy varies depending on the type of booking and how far in advance you cancel. Generally, cancellations made well in advance incur lower penalties than last-minute cancellations. Please review the specific terms and conditions for your booking or contact our customer service team for detailed information.
Infinity Cruises welcomes passengers of all ages, including infants and children. Some ships offer specialized programs and facilities for different age groups, including kids' clubs and teen activities. Certain shore excursions or onboard activities may have specific age requirements for safety reasons.
Required documentation typically includes a valid passport for international cruises and a government-issued photo ID for domestic routes. Some destinations may require additional visas or health certificates. We recommend checking specific requirements for your itinerary well before departure.
Yes, Infinity Cruises is committed to providing accessible accommodations and services for passengers with disabilities. Our ships feature accessible cabins, dining areas, and public spaces. Please contact us during booking to discuss specific accessibility needs and ensure appropriate accommodations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Good service and professionalism in booking our trip
We always know that when we deal with Eric we will get great service and useful information .
Lovely mature staff out me at my ease on my last cruise with AZURA, really efficient and friendly, liked so much am cruising with you 2nd March and have booked another cruise with AZURA 15th March I rang your company and spoke to Dave who was extremely helpful and courteous and made the whole experience booking another cruise so very easy. He is a credit to your company as are all your staff. I feel I have had 5* treatment and have to say far better experience than the Cunard line. I travelled in Queen Mary 2 in 2022 and not a good experience with the staff.
Excellent service and price was very competitive. The transfer’s included was a added bonus.
We booked with Bobby he gave good info and advice on cruise booked and stays,not gone on cruise as yet as Christmas 2024,been intouch since with various questions which were answered promptly by several different agents on chat and email,paperwork arrived promptly as promised,so far customer service good,will review again after holiday,
We have just booked a NCL Asian cruise with Mike of Infinity Cruises.He couldn’t have been more helpful and arranged an add on as requested. We are very much looking forward to our holiday and will provide a further review on our return.
Excellent service again from Mike . Always takes time and listens to your requests to get you the best package to suit your budget . Have used many cruise companies but the last 4 cruises booked with infinity have been excellent.
Recently returned from trip to Kuala Lumpur followed by NCL cruise and then 5 night stay in Bali. Booked with Infinity because it seemed competitively priced. Couldn’t fault booking process and all arrangements worked well. Only thing is that I guess you get what you pay for, hotel in KL was poor and not well situated. Hotel in Bali was fine (although there were nicer ones a stroll away) but room was definitely the least expensive in the hotel. All in all satisfied with trip, but could have been better
We’ve just returned from a very enjoyable Far Eastern cruise, with hotel stays, which I booked through Infinity. From the original booking to the end of the cruise everything was so well organised and documented in the itinerary. The 2 hotels that were booked for us pre cruise and after the cruise were of a good standard and in convenient locations for the attractions. We’ve already got our next cruise to Japan booked through Infinity. They are also very competitively price. Would definitely recommend.
Ronseal with extra gloss
We dealt with Eric who spent some time and effort to give us the best package. Leaving on the 29th Dec to Bali with Qatar then a cruise on Celebrity Millennium ending with 2 nights in Singapore. The flights and all prebooked transfers worked well and the cabin on board was ideally situated. I would trust Eric and Infinity Cruises on another packaged holiday.
Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till joining cruise. Infinity will review and not use again. Celebrity were great food and entertainment was super. Unfortunately we were forced to leave at Port Klang due to family emergency. Staff at Infinity were supportive and Eric has kept in contact since our return
Bobby was very helpful and went out of his way to get us to were we needed to be.
Our ships feature multiple dining venues including main dining rooms, buffet restaurants, and specialty cuisine options. Most ships offer flexible dining times and various meal plans to suit different preferences. Dietary restrictions and special meal requests can typically be accommodated with advance notice.
You can reach our customer service team through our website's contact form, by phone during business hours, or via email. Our representatives can assist with bookings, itinerary questions, and general inquiries. Contact information is available on our official website.
Packing recommendations vary by destination and season, but generally include casual daywear, formal attire for evening events, and appropriate clothing for shore excursions. Most ships provide basic toiletries and towels, but you should bring personal medications and any specialty items. A detailed packing guide is typically provided with your booking confirmation.
Gratuity policies vary by cruise line and package type. Some fares include automatic service charges, while others allow passengers to tip at their discretion. Information about gratuity guidelines and policies will be provided in your pre-cruise documentation.
Infinity Cruises prioritizes passenger safety and may modify itineraries due to weather conditions or other unforeseen circumstances. Alternative ports or activities are typically arranged when possible. The captain and crew will keep passengers informed of any changes and work to minimize disruption to your vacation experience.
Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
This profile hasn't been claimed by the business owner.