Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs.
Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
Infinity Cruises has a positive customer experience.
Infinity Cruises receives high praise for its exceptional service and helpful staff, with many customers highlighting the professionalism of agents like Eric and Justin. Reviewers frequently mention the seamless booking process and the enjoyable experiences on their cruises, indicating a strong satisfaction with the overall holiday arrangements.
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However, there are notable concerns regarding customer service responsiveness, as several consumers report difficulties in receiving timely assistance or refunds for issues such as missed transfers. Complaints about booking errors and lack of communication also emerge, suggesting that while many enjoy their trips, others face significant frustrations. Overall, Infinity Cruises is well-regarded for its service quality, but it must address its customer service shortcomings to enhance the experience for all travelers.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
607
100%
● Low
4.5 / 5 overall
=
607 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
3.0▲ 0.5
12-month avg
3.8
All-time
4.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.5
13
Sep 24
3.4
5
Oct 24
5.0
1
Nov 24
—
0
Dec 24
4.2
5
Jan 25
1.0
1
Feb 25
2.7
3
Mar 25
3.0
2
Apr 25
—
0
May 25
5.0
1
Jun 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 452 positive reviews
Helpful support42%
190 mentions
Customer service31%
142 mentions
Prices & value18%
81 mentions
Friendly staff14%
63 mentions
“Eric was very helpful”
On “Helpful support” · Sep 14, 2024
Top complaintsof 31 negative reviews
Customer service42%
13 mentions
Payment issues35%
11 mentions
Response time29%
9 mentions
Returns23%
7 mentions
“You will only be able to get your complaint as far as Customer Services and they will block any complaint”
On “Customer service” · Jun 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
After booking our holiday l requested details to be sent to us, with everything that was read out over the phone. This still hasn’t been receive. We were sent an invoice for the full amount of balance to be paid when the holiday had only been booked two days before and we were not going until January 2025. I did receive another invoice with the correct details but it did not include the deposit details. We have booked with other cruise companies and have received a correct invoice and all details of holiday very soon after booking.
Excellent service from Bobby Dalal - very informative, helpful and friendly- not at all pushy to make the sale, which I absolutely detest. As a solo traveller, it is always a concern that everything will go to plan and this holiday has run like clockwork- Excellent.
What types of cruise packages does Infinity Cruises offer?
Infinity Cruises offers a variety of cruise packages including short weekend getaways, week-long voyages, and extended luxury cruises. Our itineraries cover popular destinations in the Caribbean, Mediterranean, and Alaska. Specific package details and availability can be found on our website or by contacting our booking team.
How can I make a reservation with Infinity Cruises?
You can make a reservation through our official website, by calling our customer service line, or by visiting one of our authorized travel agents. Our booking system allows you to select your preferred dates, cabin type, and dining options. We recommend booking in advance to secure your preferred accommodations.
What is included in the cruise fare?
Standard cruise fares typically include accommodation, main dining room meals, entertainment, and access to ship amenities. Additional charges may apply for specialty restaurants, alcoholic beverages, shore excursions, and spa services. A detailed breakdown of inclusions and optional extras is provided during the booking process.
What is Infinity Cruises' cancellation policy?
Our cancellation policy varies depending on the type of booking and how far in advance you cancel. Generally, cancellations made well in advance incur lower penalties than last-minute cancellations. Please review the specific terms and conditions for your booking or contact our customer service team for detailed information.
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Are there age restrictions for passengers?
Infinity Cruises welcomes passengers of all ages, including infants and children. Some ships offer specialized programs and facilities for different age groups, including kids' clubs and teen activities. Certain shore excursions or onboard activities may have specific age requirements for safety reasons.
What documents do I need to bring for my cruise?
Required documentation typically includes a valid passport for international cruises and a government-issued photo ID for domestic routes. Some destinations may require additional visas or health certificates. We recommend checking specific requirements for your itinerary well before departure.
Does Infinity Cruises accommodate passengers with disabilities?
Yes, Infinity Cruises is committed to providing accessible accommodations and services for passengers with disabilities. Our ships feature accessible cabins, dining areas, and public spaces. Please contact us during booking to discuss specific accessibility needs and ensure appropriate accommodations.
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We booked our trip with Eric who explained and communicated everything perfectly. Our Buenos Aries stay and South America back2back cruise, transatlantic to Lisbon Portugal was great. We got a good package and everything via Infinity ran like clockwork thanks to Eric and Jacqui from your Customer Service Team. The Buenos Aries hotel was in a fabulous location. We did have a very last minute issue with our outbound BA flights but this was outside of Infinity's control due to a flight cancellation and Jacqui quickly helped to resolve this on the day of our departure.
We will definitely use Infinity again.
Booking experience great. Very helpful agent Bobby. After care not great. How can a cruise company not know how much they paid NCL on our behalf for cruise portion of our Mauritius to Cape Town cruise.
NCL agreed to pay via the agents a refund for 2 days lost on our cruise due to problems. We booked a Balcony cruise but the refund we received was a lot less than others received for an inside cabin. Despite sending many emails Infinity could not tell me how much the cruise portion cost. They have now ignored my last email. Very disappointed with this company.
Mike answered all my many questions quickly and thoroughly and made booking simple. Afterwards the customer support staff have also responded promptly and helpfully.
We booked a cruise from Singapore to Japan through Eric and we were extremely please with the planning of all our flights and transfers that he organised. We encountered no problems at all during the whole holiday which resulted in us all having a fantastic time.
Amazing BA stay, Patagonia cruise and Macchu Pichu/Lima tour
Our Buenos Aries stay, Patagonia cruise and Macchu Pichu/Lima tour was simply perfect - everything ran like clockwork, the hotels were in great locations, group size was just four. Thanks to Eric and Jacqui for all their help organsing such an amazing holiday
Very good apart from having to get in touch twice then being told offers ended that day rushed into purchasing then finding out the offer was still current not happy about being deceived
I booked a holiday through Eric for a 7 night Golden Triangle tour in India, Cruise with Norwegian from Kuala Lumpur to Bali and a 5 night stay in Bali for 2 couples.
The whole experience was brilliant from flights to transfers everything was spot on.
Have booked again for San Francisco in October.
Iain, Trish & friends.
Firstly, I have to say I really like Travelzoo who initially advertised the deal I was buying. I have purchased, and enjoyed several of their holiday packages over the years. I expected this trip was to be no different. That was not the case.
Last year they advertised an 18 day trip; return flight to India, 7 days in India, 2 days in Dubai then a 7 day cruise around Dubai on MSC. I was led via their link to Infinity Cruises (parent company Infinity Media Promotions). - I was signing up for that 18 day package and would be travelling with everyone else who signed up.
Initially going with someone, but then travelling solo, I spoke with Bobby Dalal who assured me that there would be 3 lots of 10 people around my age on the trip, so that even traveling alone, I felt that I would be part of an organized group where I could meet others and share the travel experience. At least I would recognise a few faces on the 6000 berth cruise.
After the wonderful 7-day tour of India, the 5 of us, (the other 25 were MIA....) were flown to Dubai where I was kept aside at the airport and found myself alone in a hotel for 2 days
On MSC Virtuosa, I was given 10pm dining, and my request to share meal tables was unfulfilled due to the lack of English speakers, so once again I was left alone for the remainder of what was to have been my wonderful birthday holiday.
On my return, I contacted Infinity Cruises to share my thoughts on the holiday. They ignored my note for a week, so I called and spoke to Jackie. Surprisingly, the company was not interested. Eventually they said that they would investigate, but it would take 28 days. At 35 days, I contacted ABTA and immediately got a response. They offered me a goodwill payment of £150 but suggested that I thought twice about contacting ABTA and going to arbitration as if I lost I would then have to pay them another £168 – I saw that as a veiled threat.
As a matter of principle, I decided to pursue arbitration because I felt this company had misrepresented themselves to me about the holiday. Arbitration changed nothing, they were 'not at fault'. I am certainly not the first person to complain and be ignored. They made it clear once I complained, that after the 7 days I should have known I was on my own – though it was never actually mentioned. Interesting that all they were responsible for was the trip to India and not actually the cruise. I paid for an 18 day tour in a group. They were concerned about the first 7 days but then just brokered the rest of the holiday. Even my cruise tickets were not provided by them, My ex had to log in for the cruise so I could get my tickets.
Travelzoo has partnered with Infinity Cruises.
In my opinion, this is not a good company to deal with. I paid nearly £4000 to them upfront for the whole 18 days. Only five of the supposed thirty bought the holiday. Had I been told the truth, (that Infinity Cruises were not selling an 18 day vacation package to India and Dubai, that there was no group, that they were instead acting as consolidators, selling bits and pieces of travel and cruises,) I could have booked a birthday trip where I didn't spend 11 of the 18 days on my own. I appreciate that this may not concern couples, but there are lots of people who travel alone now. There are some great companies out there – please read the reviews and pick one who cares about you, an ethical company wanting you to have value for your hard earned money. Don't let this company ruin your holiday of a lifetime .
Our ships feature multiple dining venues including main dining rooms, buffet restaurants, and specialty cuisine options. Most ships offer flexible dining times and various meal plans to suit different preferences. Dietary restrictions and special meal requests can typically be accommodated with advance notice.
How can I contact Infinity Cruises customer service?
You can reach our customer service team through our website's contact form, by phone during business hours, or via email. Our representatives can assist with bookings, itinerary questions, and general inquiries. Contact information is available on our official website.
What should I pack for my Infinity Cruise?
Packing recommendations vary by destination and season, but generally include casual daywear, formal attire for evening events, and appropriate clothing for shore excursions. Most ships provide basic toiletries and towels, but you should bring personal medications and any specialty items. A detailed packing guide is typically provided with your booking confirmation.
Are gratuities included in the cruise fare?
Gratuity policies vary by cruise line and package type. Some fares include automatic service charges, while others allow passengers to tip at their discretion. Information about gratuity guidelines and policies will be provided in your pre-cruise documentation.
What happens if weather affects my cruise itinerary?
Infinity Cruises prioritizes passenger safety and may modify itineraries due to weather conditions or other unforeseen circumstances. Alternative ports or activities are typically arranged when possible. The captain and crew will keep passengers informed of any changes and work to minimize disruption to your vacation experience.
About Infinity Cruises
Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs.
Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
