Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
Infinity Cruises receives high praise for its exceptional service and helpful staff, with many customers highlighting the professionalism of agents like Eric and Justin. Reviewers frequently mention the seamless booking process and the enjoyable experiences on their cruises, indicating a strong satisfaction with the overall holiday arrangements.
However, there are notable concerns regarding customer service responsiveness, as several consumers report difficulties in receiving timely assistance or refunds for issues such as missed transfers. Complaints about booking errors and lack of communication also emerge, suggesting that while many enjoy their trips, others face significant frustrations. Overall, Infinity Cruises is well-regarded for its service quality, but it must address its customer service shortcomings to enhance the experience for all travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 607 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 13 |
| Sep 24 | 3.4 | 5 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Eric was very helpful”
“You will only be able to get your complaint as far as Customer Services and they will block any complaint”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 607 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Infinity Cruises is #4 of 5 on overall rating in this group.
607 reviews of Infinity Cruises. Filter by what matters to you.
We booked a cruise for 2023 through Kenny and the process was smooth and efficient. The price was competitive and Kenny answered all of the questions I had about the cruise. The small mistakes on the booking confirmation were dealt with promptly and I can't fault the initial service we have received
Easy to book viaelephone. Polite agent. Would have given 5 star but felt deposit rather large and should be refu dable in present circumstances.
Quick answers to the questions people ask most.
Infinity Cruises offers a variety of cruise packages including short weekend getaways, week-long voyages, and extended luxury cruises. Our itineraries cover popular destinations in the Caribbean, Mediterranean, and Alaska. Specific package details and availability can be found on our website or by contacting our booking team.
You can make a reservation through our official website, by calling our customer service line, or by visiting one of our authorized travel agents. Our booking system allows you to select your preferred dates, cabin type, and dining options. We recommend booking in advance to secure your preferred accommodations.
Standard cruise fares typically include accommodation, main dining room meals, entertainment, and access to ship amenities. Additional charges may apply for specialty restaurants, alcoholic beverages, shore excursions, and spa services. A detailed breakdown of inclusions and optional extras is provided during the booking process.
Our cancellation policy varies depending on the type of booking and how far in advance you cancel. Generally, cancellations made well in advance incur lower penalties than last-minute cancellations. Please review the specific terms and conditions for your booking or contact our customer service team for detailed information.
Infinity Cruises welcomes passengers of all ages, including infants and children. Some ships offer specialized programs and facilities for different age groups, including kids' clubs and teen activities. Certain shore excursions or onboard activities may have specific age requirements for safety reasons.
Required documentation typically includes a valid passport for international cruises and a government-issued photo ID for domestic routes. Some destinations may require additional visas or health certificates. We recommend checking specific requirements for your itinerary well before departure.
Yes, Infinity Cruises is committed to providing accessible accommodations and services for passengers with disabilities. Our ships feature accessible cabins, dining areas, and public spaces. Please contact us during booking to discuss specific accessibility needs and ensure appropriate accommodations.
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Great to deal with
Booking was very easy. Looking forward to the cruise.
Have booked with infinity cruise before and had no problems, so had no worries about booking with them again. Booking was easy, good price for the cruise and as it’s not until October 2022 just hope we will be back to normal. Would not hesitate at using this company.
So easy to deal with and quick to respond to enquiries.
Kevin was very helpful and patient with our enquiries. Our booking went very smoothly and everything was in order.
We have just booked our Cruise, so far it has all been fine. I would much rather be asked to review my experience after the Cruise has finished, then I can talk about the whole holiday.
Called about a cruise I saw advertised and was given full details and cost was as advertised. Very friendly advisor who explained the trip in detail.
Following up from an Infinity Cruise Package advertised in one of our Saturday Papers, I found myself talking to someone called Kenny. After completion of the usual explanation on my requirements I found Kenny to be very helpful and most willing to go the extra mile to find the perfect cabin for my husband & I. An added advantage was further explanation from Kenny on what to expect from this package which I found very informative. As requested, Kenny put all the details on an email along with itinerary & total costs involved. After a couple of days thinking over our options I phoned Kenny back on his direct line which was also good, no need to wait in a queue etc. We went ahead & booked our cruise which was a very smooth process, Kenny advised that if we have any questions or concerns we were to call him direct as he would be happy to help. We have used many travel companies over the years, on this occasion it is so nice to have had such good one to one service from Kenny that I am more than happy to give him a 5* rating, not only for his customer service but also for his attention to detail on all of our online booking paperwork.
Our details were recorded over the telephone accurately except my wife's date of birth which we subsequently corrected.
Very good response to initial enquiry from Kenny who answered all our questions and enabled us to change the package to suit us, and thus make the booking.
Excellent customer service whilst booking! Personal touch second to none!
A very easy company to deal with. Kevin, the rep I dealt with was very helpful and informative. He certainly knew his onions and guide me very well.
Easy to book a British Isles Cruise for October this year. Kenny was great help and I used my credit from last years cancelled cruise to pay for some of the cost. Really looking forward to getting back on a ship.
All my questions asked were answered by Kevin and gave me every confidence that my husband and I will have a great time and we’re looking forward to our holiday
Our ships feature multiple dining venues including main dining rooms, buffet restaurants, and specialty cuisine options. Most ships offer flexible dining times and various meal plans to suit different preferences. Dietary restrictions and special meal requests can typically be accommodated with advance notice.
You can reach our customer service team through our website's contact form, by phone during business hours, or via email. Our representatives can assist with bookings, itinerary questions, and general inquiries. Contact information is available on our official website.
Packing recommendations vary by destination and season, but generally include casual daywear, formal attire for evening events, and appropriate clothing for shore excursions. Most ships provide basic toiletries and towels, but you should bring personal medications and any specialty items. A detailed packing guide is typically provided with your booking confirmation.
Gratuity policies vary by cruise line and package type. Some fares include automatic service charges, while others allow passengers to tip at their discretion. Information about gratuity guidelines and policies will be provided in your pre-cruise documentation.
Infinity Cruises prioritizes passenger safety and may modify itineraries due to weather conditions or other unforeseen circumstances. Alternative ports or activities are typically arranged when possible. The captain and crew will keep passengers informed of any changes and work to minimize disruption to your vacation experience.
Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
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