Well pleased with the service I…
Well pleased with the service I received and the the price I paid for my travel insurance.

Just Travel Cover is a travel insurance provider that specializes in offering policies with no age limit and coverage for a wide range of pre-existing medical conditions. The company aims to assist travelers in finding suitable insurance options for both single trips and annual multi-trip plans. By collaborating with a diverse panel of insurers, Just Travel Cover tailors insurance solutions to meet the unique needs of each customer, ensuring that individuals from 18 to 80 years old can find adequate protection for their journeys. Targeting a broad audience of travelers, Just Travel Cover provides peace of mind for various travel scenarios, including leisure vacations and cruise trips. The company's offerings include specialized cruise travel insurance, which addresses the specific requirements of cruise travelers. With a focus on helping customers navigate the complexities of travel insurance, Just Travel Cover is dedicated to ensuring that travelers are protected against unexpected events during their trips.
Just Travel Cover receives high praise from customers for its easy-to-use platform and competitive pricing, making the process of obtaining travel insurance straightforward and efficient. Many reviewers highlight the helpfulness of the staff, noting their willingness to assist with inquiries and provide tailored coverage options, especially for those with medical conditions.
The positive experiences shared emphasize the reliability and clarity of the policies offered. However, some customers express concerns regarding the claims process, with a few reporting issues related to misleading renewal advice that left them feeling uninsured abroad. Despite these criticisms, the overall sentiment remains largely positive, with many expressing confidence in the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 761 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | — | 0 |
| Oct 24 | 3.9 | 8 |
| Nov 24 | 4.7 | 3 |
| Dec 24 | 3.6 | 8 |
| Jan 25 | 2.9 | 8 |
| Feb 25 | 4.0 | 4 |
| Mar 25 | 4.8 | 9 |
| Apr 25 | 4.4 | 8 |
| May 25 | 4.3 | 6 |
| Jun 25 | 4.5 | 6 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to use and very well priced”
“I've just written directly to Just Travel as imglobal claims department still haven't paid out for a cancellation cla...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +35% | 761 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Just Travel Cover is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.4).
500 reviews of Just Travel Cover. Filter by what matters to you.
Over a year ago
Well pleased with the service I received and the the price I paid for my travel insurance.
Over a year ago
I find it easier to read and answer questions online as it is made clear
Over a year ago
Easy to use and very well priced.
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Well pleased with the service I received and the the price I paid for my travel insurance.
I find it easier to read and answer questions online as it is made clear
They were so helpful after I nearly cancelled through another company giving me a really crazy price which was more than my trip - Couldn't do enough to help and restored my confidence that I wasn't the liability I felt I was.
Easy to use and very well priced.
used Just Travel cover before they were very helpful and it didn't take long
Great customer service, Great price would recommed this company to anyone looking for travel insurance etc.
Easy to use and not too expensive.. obviously until a claim is made (which I hope will not happen) cannot give complete judgement
I chose this holiday insurance because I was recommend. When I enquired about a quote I found them very friendly and helpful they covered everything I needed for a annual cover as my partner has had health problems I also found them very reasonable prices wise.
Tried online was directed to speak to customer service so I rang, the young lady sorted the policy out for us but just felt like it was all too much of a chore for the lady her tone was quite matter of fact and it felt like we were a burden. All the relevant info has arrived by e mail / login so just put it down to a one off.
Quick and easy and reasonable price for underling medical conditions and cruise cover
This is the second time I have used 'Just Travel Cover.' Thankfully, l haven't had to claim yet and hopefully never will. But, here's the point - I have previously spent untold hours scouring the website, looking for Travel insurance, before I stumbled upon Just Travel. The website is very user friendly, extremely affordable and comprehensive. I haven't had to contact them this time around. But, when I flew to Finland a while back, I did have one nagging little issue. I needn't have worried. A quick call to the customer service department and a very polite, professional and knowledgeable young lady sorted the problem out in seconds. I actually feel I'll never waste time seaching the Web again. Try Just Travel, you won't be disappointed
Just had a great experience booking travel insurance for my daughter with so many medical diagnoses. Thought It would be a long difficult call. Spoke to Abby. She was incredibly helpful, listening. She made it so simple and quick with an amazing quote. Thank you Abby for being so reassuring .
The policies are very clearly described and offer a range of benefits to suit every customer.
⭐ 1 Star – Left Uninsured Abroad After Misleading Renewal Advice and No Follow-Up Reference: RQ-WF6ZCXG We were long-standing annual policyholders with Just Travel and sought to renew our policy before it expired on 6 May. On 10 April, I contacted their team to clarify whether we needed to renew before travelling to Dubai on 16 April. We were assured it was fine to renew any time before 6 May, and our cover would continue seamlessly. Relying on this advice, we travelled. I attempted to renew mid-trip around 27 April and was asked to update our medical details. I disclosed my wife’s newly diagnosed arthritis. The call was terminated partway through – no follow-up call or email was received. When I contacted them again on 28 April, I was told the updated medical information meant they would not renew our policy and that it had to be treated as a new application, leaving us effectively uninsured while abroad. We were never warned that medical updates might prevent renewal, nor were we sent any written confirmation, explanation, or alternative options – all of which fall below any standard of fair service, especially for a regulated firm. We have now submitted a formal complaint, citing breaches of the FCA’s Consumer Duty and ICOBS signposting rules. This experience has caused unnecessary distress and completely undermines the purpose of buying travel insurance – peace of mind when overseas. Absolutely unacceptable. Proceed with caution.
Always use just travel, great insurance provider, never had any issue, although never had to make a claim. Website easy to use and very reasonable prices. Will always use Just Travel.
very efficient and the lady consultant was excellent knew what she was doing and got us the right insurance for us so we don't have to worry about a thing except enjoying our holiday
The travel insurance was very straightforward to arrange online. The price was very competitive even with existing medical conditions. I haven't had any need to contact them so can't comment on customer service.
Have used Just Travel Insurance many times in the past for our travel insurance as we have a number of medical conditions. It's easy to navigate the website and get quotes.
Excellent service over the phone very good price received my documents in the post a few days later
Just Travel Cover is a travel insurance provider that specializes in offering policies with no age limit and coverage for a wide range of pre-existing medical conditions. The company aims to assist travelers in finding suitable insurance options for both single trips and annual multi-trip plans. By collaborating with a diverse panel of insurers, Just Travel Cover tailors insurance solutions to meet the unique needs of each customer, ensuring that individuals from 18 to 80 years old can find adequate protection for their journeys. Targeting a broad audience of travelers, Just Travel Cover provides peace of mind for various travel scenarios, including leisure vacations and cruise trips. The company's offerings include specialized cruise travel insurance, which addresses the specific requirements of cruise travelers. With a focus on helping customers navigate the complexities of travel insurance, Just Travel Cover is dedicated to ensuring that travelers are protected against unexpected events during their trips.
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