Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates.
Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
Kaplan Test Prep has a positive customer experience.
Kaplan Test Prep receives overwhelmingly positive feedback from its users, with many praising the effectiveness of its study materials and instructors. Reviewers highlight the comprehensive nature of Kaplan's resources, such as the Qbank and interactive courses, which they find instrumental in preparing for exams like the NCLEX and GMAT.
Read full summaryShow less
Customers appreciate the clarity and organization of the study process, noting that the structured approach helps them understand complex topics better. However, some complaints arise regarding issues with receiving study materials, as one user reported not receiving their ordered package. Despite this, the majority of consumers express satisfaction with the quality of instruction and the overall learning experience. Kaplan Test Prep is viewed as a valuable resource for exam preparation, making it a popular choice among students.
1,034 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,034
100%
+0.2
● Low
4.7 / 5 overall
=
1,034 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6▲ 0.2
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.8
32
Oct 24
4.8
22
Nov 24
4.5
29
Dec 24
4.9
32
Jan 25
4.6
25
Feb 25
4.5
15
Mar 25
4.5
17
Apr 25
4.5
31
May 25
4.4
23
Jun 25
4.7
17
Jul 25
4.5
17
Aug 25
4.7
23
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 461 positive reviews
Helpful support21%
99 mentions
Easy to use10%
46 mentions
Selection3%
14 mentions
Fast & efficient2%
11 mentions
“I started out weary, but their teaching styles is very helpful and they really wanna see their students win”
On “Helpful support” · Aug 27, 2025
Top complaintsof 28 negative reviews
Customer service36%
10 mentions
Payment issues18%
5 mentions
Refund18%
5 mentions
Scam11%
3 mentions
“I studied for USMLE step 1 with the on demand course and it was a complete disappointment”
On “Customer service” · May 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
The company did not meet the standards they had stated. They refuse the guaranteed refund despite all qualifications met. In an amendment, company did eventually provide a full refund. I am satisfied with the outcome.
Took the Kaplan Secure Predictor NGN B, 5/13/24, and all 165 questions had to be completed. The decision tree only worked for a handful of questions. Most of the questions were IBS, mental health, and L & D. Not okay at all...I cannot even begin to tell you how disgusted I am.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates.
Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.