Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates. Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
Kaplan Test Prep receives overwhelmingly positive feedback from its users, with many praising the effectiveness of its study materials and instructors. Reviewers highlight the comprehensive nature of Kaplan's resources, such as the Qbank and interactive courses, which they find instrumental in preparing for exams like the NCLEX and GMAT.
Customers appreciate the clarity and organization of the study process, noting that the structured approach helps them understand complex topics better. However, some complaints arise regarding issues with receiving study materials, as one user reported not receiving their ordered package. Despite this, the majority of consumers express satisfaction with the quality of instruction and the overall learning experience. Kaplan Test Prep is viewed as a valuable resource for exam preparation, making it a popular choice among students.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,034 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 32 |
| Oct 24 | 4.8 | 22 |
| Nov 24 | 4.5 | 29 |
| Dec 24 | 4.9 | 32 |
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.5 | 15 |
| Mar 25 | 4.5 | 17 |
| Apr 25 | 4.5 | 31 |
| May 25 | 4.4 | 23 |
| Jun 25 | 4.7 | 17 |
| Jul 25 | 4.5 | 17 |
| Aug 25 | 4.7 | 23 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I started out weary, but their teaching styles is very helpful and they really wanna see their students win”
“I studied for USMLE step 1 with the on demand course and it was a complete disappointment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | −3% | 1,034 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Kaplan Test Prep is #4 of 5 on overall rating in this group. On service, Plus31 Sports scores higher (5.0 vs 4.4).
500 reviews of Kaplan Test Prep. Filter by what matters to you.
I ordered a series 63 basic test package. I waited 3 days or so to give Kaplan a call and they said UPS had it and it was on the way. I never received the book so when I called in they said no problem we will reimburse you for the book but kept the $25 shipping fee. Seems a lot like they're used to this and it makes me wonder if they even shipped the book. I would have had them send the book again but my test day was too close.
My son took the SAT Then signed up for the SAT test prep and private tutoring. After completely the test prep course and tutoring he took the SAT again and applied the techniques learned. He got a *lower* score! We have spent the last three months trying to leverage the “guarantee “ Kaplan offers only to continually be given the run around. Only options they leave you with is to leave negative reviews so others don’t get stolen from and our next step is small claims court. STAY AWAY!
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HORRIBLE FOR MCAT PREP!!! Their 515+ course is a scam, the amount of assigned work to get the guarantee is unattainable even for the hardest working students (I have dedicated 600+ hours to studying for the MCAT). Being in a class also wastes a ton of time when questions and topics are discussed that you do not need help with. GO WITH UWORLD, AND/OR A HIGH QUALITY TUTOR, PERSONALIZE YOUR PREP, DO NOT GET A GENERIC MCAT CLASS
I studied for USMLE step 1 with the on demand course and it was a complete disappointment. The course is extremely expensive and has A LOT of technical issues. Pages with error, page not found, etc. Getting help from technical support is a pain. The telephone line is not 24hrs every day, and all the emails I sent requesting support were never answered. I could have saved money and stress on a cheaper and better course for sure. I tried requesting my money back, but the time frame to regret your purchase is really short. The video content is ok. Most of the professors give good classes and make the content easy to follow focusing on exam questions, but the videos are taken from the online course, so in the videos, the professor is looking at a chat which I cannot see and sometimes it was frustrating because I couldn´t read the question asked. The price does not match the quality of the product at all. I would never recommend it to anyone or prep with kaplan for any other exam.
I’m really disappointed with the way Kaplan manages always need to request access to resources every time Everytime kid is trying to join the session she is not able to because it requires access to resources which can be accessed after authentication from me Even after her request I don’t receive email then I need to wait for until next day to call or on Monday if sessions on weekends to speak with support apparently missed the sessions 4 times I hope Kaplan provides better service The support customer care is restricted hours not during the sessions which are in evenings weekends wonder working parents need to call from work Really after paying all the fees upsetting experience
I purchased a health class package with Kaplan and had a virtual class as well. The study materials were nice, and the class was good as well. The problem I have experienced with them is trying to take the actual test for my state exam. I tested my laptop before the exam and it said the software was compatible, but when it came time to actually take my test, I was unable to. Turns out my laptop was not compatible. I have now been fighting tooth and nail just to take this test. I've called Kaplan multiple times and have been hung up on and received different answers every single time I call in. Somehow, every time I call, I hear that the last representative had "No idea what they're talking about" and mishandled the situation. Today, I called again, and I was told I had to contact the proctoring service! I requested a supervisor as it does not make any sense to contact the proctoring service and was told I'd receive a call OR email back with no timeframe whatsoever. Horrible service. The poor management and lack of training shows by the sheer number of times I have called, with absolutely no resolution.
Kaplan has removed countless 1 star reviews in order to appear as the "best". I wrote a 1 star review last week echoing the concerns of many others. At that time 1 star reviews were up to 9% of total reviews. today it is magically down to 3% with all of those reviews now gone. That should tell you everything you need to know.
I bought the SAT online Prep course as this was a Very important time to have my son Study for the SAT while High School is out for the holidays. Unfortunately Kaplan may not be a real company. There are no Courses available after I signed up and paid. There are No support people to communicate with. I used their chat feature ( when it was open and called their number) Both brought me to people that had no answers other than there appears to be a problem and it will be looked into sometime in the future. As its the holidays it could be several days to know. So is this a fake company? possibly. Do they have actual support people to talk with. Never. The purpose of this was to study during this time off and now that will not occur. Kaplan has succeeded in hurting the clients that sign up. I am going to check the BBB to see if this is a real company. If its a real company, they are incompetent at the very least. Buy another service that works...this is truly a joke of an educational service. Kaplan = F
I purchased the unlimited prep and should have spent the money on one-on-one local services. Kaplan's customer service is non existent. I get chat bots and closed phone lines, email responses that can take 2-3 days, and no questions available on her practice portal. They mailed me a book I could have bought off amazon for $40.
Kaplan customer service is terrible. The first time I called the customer service agent argued with me, interrupted me, and when I asked for clarification she told me I was 'making it up' she didn't say that. When I asked to speak to her supervisor she told me I couldn't. She would have the supervisor reach out to me in 3-4 DAYS!! It has been 2 weeks and I am still waiting for the contact. When I left a review here, Kaplan emailed out to me and after a brief exchange indicated they would reach out to me. Still waiting...
There isn't an option for no star that's why i had to give one star but these people are thief's. First of all the whole course is designed in a very non user friendly way and if if manage to find your way thru it's the worse way you can go about preparing for NCLEX. Bottom line it just sucks. And also they promise to refund you the money if their material doesn't help you pass the test but when you actually go to ask for the money back, someway or the other you are not eligible for the refund. They will make any kind of excuses not to give you your money back.
I ordered a digital/online course. I immediately tried to cancel it without accessing it at all. I was told there's a 20$ cancelation fee, despite not using any of the course materials. Bad customer service in my opinion. I will never use this platform again.
I am really disappointed with my experience with Kaplan test prep. I decided to go with them for my LSAT prep and was excited at the idea of a live online course, working through the materials with other students. What I did not expect was to be mislead throughout the whole experience. While signing up, the course is presented as all inclusive, even naming all the benefits of signing up and all the materials available to their students. What's not mentioned (or mentioned in very small text, or not all, maybe hidden in a random document that's not clearly highlighted), is that the main tests needed for the personalization of your course is locked behind another and unrelated subscription. You need to take three main tests (diagnostic, midpoint, and final test), so have to purchase yet another subscription in order to take the tests required to work through their course. So after paying $1300 for a course, you are left having to spend even more money just to access your test, scores, and diagnostics. I was very upset to receive the same error code trying to access my diagnostic test and getting no useful answers from support. I actually received copy and pasted answers from support as I recounted the issues I was experiencing. I am highly disappointed. This is not what you would expect from a test prep company whos customers are already stressed enough prepping for a standardized test that will shape their futures. I am very upset and wish I went with any other test prep option. Do not ever use a prep like Kaplan for your study needs. You honestly would be better off studying on your own and putting that money towards the materials you need.
edit: Issue was not resolved 10/23/2024. They returned access for a week and then ghosted me. Had to call CC company for a chargeback due to breech of enrollment agreement. Issue Resolved. 8/14 - 8/20 with rapid email reponse and high urgency. Original Post: I signed up with them for USMLE Step 2CK prep in July 2024. I made one single full payment and they took that money. Now, in August, they removed my access to the materials (because I didn't pay?) and their support website is unable to submit cases. Clear cache and cookies. Switch browsers. Nothing works. I have the proof and I paid. This review stands until the money is returned for breaching the course contract, or you explain how a large payment just gets "lost". Steer clear unless you have ample time for service interruptions with their online resources.
Unlimited Test Prep is a Scam Kaplan unlimited test prep subscription costs nearly $2000, can be "discounted" to $1499. In return, you receive subpar service compared to regular course subscribers who pay less. Kaplan unlimited subscribers cannot use their main system to enroll in courses, but instead must use a separate online form and wait 2-3 days to be placed in a course. By comparison, standard Kaplan users can go directly to there site and enroll immediately. This is a scam. Neither of these limitations to the Unlimited Subscription are explained when a user signs up or anywhere in writing that I can find.
I paid for Nclex Qbank with a 15% discount and after I made the payment I didn’t received any form of bank in my email or anything. I’m very disappointed in KAPLAN. I sent them email and still not reaching nowhere with my money. Need A Refund I hate a dishonest person
This company is terrible. I applied for a job, and they asked me to send a 7-minute video without providing a proper link to upload it. Then, I had to audition. The person coordinating the audition made numerous mistakes. Two minutes before the interview, they changed the Zoom link and sent an email, assuming I was constantly checking my inbox. It was incredibly frustrating. They never once called me. I made it to the final stage but didn't get the job. Fortunately, I had already accepted another position with a local university, so I wasn't too disappointed. However, their process for selecting instructors was absurd—they didn't even conduct interviews. They don't know anything about the instructors. After my audition, I did not send a thank you email because I was furious. Before I had even disconnected from Zoom, they were discussing the applicants. Absolutely appalling!! I immediately told my son looking for LSAT test prep to remove Kaplan from the list. They need a back office overhaul.
Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates. Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
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