Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates.
Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
Kaplan Test Prep has a positive customer experience.
Kaplan Test Prep receives overwhelmingly positive feedback from its users, with many praising the effectiveness of its study materials and instructors. Reviewers highlight the comprehensive nature of Kaplan's resources, such as the Qbank and interactive courses, which they find instrumental in preparing for exams like the NCLEX and GMAT.
Read full summaryShow less
Customers appreciate the clarity and organization of the study process, noting that the structured approach helps them understand complex topics better. However, some complaints arise regarding issues with receiving study materials, as one user reported not receiving their ordered package. Despite this, the majority of consumers express satisfaction with the quality of instruction and the overall learning experience. Kaplan Test Prep is viewed as a valuable resource for exam preparation, making it a popular choice among students.
1,034 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,034
100%
+0.2
● Low
4.7 / 5 overall
=
1,034 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6▲ 0.2
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.8
32
Oct 24
4.8
22
Nov 24
4.5
29
Dec 24
4.9
32
Jan 25
4.6
25
Feb 25
4.5
15
Mar 25
4.5
17
Apr 25
4.5
31
May 25
4.4
23
Jun 25
4.7
17
Jul 25
4.5
17
Aug 25
4.7
23
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 461 positive reviews
Helpful support21%
99 mentions
Easy to use10%
46 mentions
Selection3%
14 mentions
Fast & efficient2%
11 mentions
“I started out weary, but their teaching styles is very helpful and they really wanna see their students win”
On “Helpful support” · Aug 27, 2025
Top complaintsof 28 negative reviews
Customer service36%
10 mentions
Payment issues18%
5 mentions
Refund18%
5 mentions
Scam11%
3 mentions
“I studied for USMLE step 1 with the on demand course and it was a complete disappointment”
On “Customer service” · May 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
I liked the program but the online zoom was so much better. It allowed the instructor to speak without interruption. We did not experience the disruption of students talking and having side conversations, calling out wrong answers and reading the sentences out loud. The zoom experience for me was a winner. More material was covered and explained! In person was a complete failure for me.
Overall, the content was helpful. The course videos were broken into smaller pieces of content, which made it easier to work through the material. The essay review through a live examiner and/or AI grading were useful for practice as well.
Only real gripe is that the estimated hours for completing assignments seemed to be consistently lower than what was actually required, which caused issues with scheduling time to study.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I enjoyed most of the professors with the exception of the individual that did the Physio component. Everyone else was a 5/5 and addressed HY content from many systems and was beneficial.
I am satisfied with the services and resources Kaplan provided. I feel confident going into my NCLEX exam knowing I did everything I could to prepare using Kaplan. However, I experienced technical difficulties and could not always access these resources.
I appreciate the questions and the similarity to NCLEX questions. However, to make the experience more accurate, normal lab values should be given in the questions and answers.
I pass my NCLEX on the 14th of January in 85 questions.
Kaplan prep was good for : the study plan, the decision trees, the CAT test.
But the reviews of CAT tests are not available so it’s impossible to remember all our answers to focus on the incorrect ones.
The channel is very dynamic and full of accurate information (maybe too much in some cases).
The videos in the library are boring with not enough pictures or schemes or tables. The voices recorded are sleepy and it’s very difficult to stay focused during the listening.
Maybe you could add an AI to ask during the questions review as it’s the case with Bootcamp.com that I had used to complete Kaplan’s prep
for my subscription I did not understand everything because it was noted that my access was valid until September 2025 but in fact no. it is regrettable because I would have liked to still have access to the materials for my personal knowledge even after having passed the nclex.
It has a variety of questions and answer that help you practice. Explanations provided help you to widen the understanding of why the answer was correct because most answers are almost correct and you hv to choose the most correct one.
Online studying is also available including watching recordings in case you miss the sessions.
You can ask a question online during sessions or after.
Kaplan is cheaper compared to others like me I had one of 30$ per month.
It is user friendly you can choose when to study
It gives practice questions like how it will be presented to you in the Nclex so you get used
Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates.
Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.