Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates.
Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
Kaplan Test Prep has a positive customer experience.
Kaplan Test Prep receives overwhelmingly positive feedback from its users, with many praising the effectiveness of its study materials and instructors. Reviewers highlight the comprehensive nature of Kaplan's resources, such as the Qbank and interactive courses, which they find instrumental in preparing for exams like the NCLEX and GMAT.
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Customers appreciate the clarity and organization of the study process, noting that the structured approach helps them understand complex topics better. However, some complaints arise regarding issues with receiving study materials, as one user reported not receiving their ordered package. Despite this, the majority of consumers express satisfaction with the quality of instruction and the overall learning experience. Kaplan Test Prep is viewed as a valuable resource for exam preparation, making it a popular choice among students.
1,034 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,034
100%
+0.2
● Low
4.7 / 5 overall
=
1,034 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6▲ 0.2
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.8
32
Oct 24
4.8
22
Nov 24
4.5
29
Dec 24
4.9
32
Jan 25
4.6
25
Feb 25
4.5
15
Mar 25
4.5
17
Apr 25
4.5
31
May 25
4.4
23
Jun 25
4.7
17
Jul 25
4.5
17
Aug 25
4.7
23
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 461 positive reviews
Helpful support21%
99 mentions
Easy to use10%
46 mentions
Selection3%
14 mentions
Fast & efficient2%
11 mentions
“I started out weary, but their teaching styles is very helpful and they really wanna see their students win”
On “Helpful support” · Aug 27, 2025
Top complaintsof 28 negative reviews
Customer service36%
10 mentions
Payment issues18%
5 mentions
Refund18%
5 mentions
Scam11%
3 mentions
“I studied for USMLE step 1 with the on demand course and it was a complete disappointment”
On “Customer service” · May 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
My experience with Kaplan nursing was great because I had a dedicated instructor who made a follow up on the progress I made. She was a team that ensured that I got prompt response. The assignments were given the seriousness they deserve which encouraged me to submit promptly . The content was elaborate.
I would recommend it to any other nurse preparing for the NCLEX.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The Kaplan test prep gave me new valuable insights into test-taking strategies. The instructor did a great job walking us through it and was very professional. Being made available earlier in the nursing program would be more beneficial.
AWESOME STUDY MATERIAL SPECIALLY FOR YOUR USMLE JOURNEY.I HIGLY RECOMMEND IT AND U WILL ENJOY USING THEIR RESOURCES SPECIALLY VIDEO LECTURES AND QBANK EQUALLY SAME AS I ENJOYED, HIGHLY RECOMMENDED, I BET IT WILL GURANTTEE YOUR SUCCESS OF YOUR MEDICAL SCHOOL AS WELL AS USMLE.THUMBS UP. KEEP IT UP KAPLAN!
The course is designed properly for the exam. Even though the price is high, but the structure and design of the overall materials are indeed value for money.
Questions review explanations
It was a great experience in my preparation, indeed Kaplan help me succeed with the first 85 questions of NCLEX-RN, their exams would challenge sometimes which made me to pay attention to details and I was very happy when I reached 85 questions and the computer had to
stop giving me more questions, then I realized that I have succeeded. Now NCLEX RN is history. With the aid of answer explanations I was able to capture which seemed to be difficult questions initially. My humble appeal to those planning to do the test, please do tests, and review several
times as you can.
Used Kaplan for my NCLEX test prep. Without them, I wouldn't have passed the test first try. Kaplan's NCLEX practice test questions are most similar to the real thing
Others in my class attested to that and they've taken other NCLEX prep classes that weren't Kaplan's
The course content was relevant and easy to access. I used the NCLEX-PN QBank prep course. I was able to customize the amount and type of questions. The rationales were very detailed. I had the ability to retake some of the same questions, if needed.
I supplemented this review course with YouTube videos and the Kaplan study guide book. It was worthwhile, as I was able to pass my NCLEX-PN after using this material.
Informative lectures, structured review, useful (if sometimes confusing) multiple choice practice, and a massive amount of practice made the actual bar exam feel much easier by comparison.
No course is perfect, but this was more than enough to get me over the finish line on my first attempt.
Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates.
Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.