Is Kraken a legitimate company?
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.

Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
Kraken receives overwhelmingly negative feedback from its users, with many expressing frustration over locked accounts and unresponsive customer support. Reviewers frequently report having their funds frozen without clear explanations, leading to significant financial distress.
One user mentions an $8,000 portfolio locked due to trivial matters, while another details a $6,800 freeze despite multiple verifications. The automated support system is criticized for being unhelpful, often resulting in long wait times for generic responses. Additionally, there are claims of unauthorized transactions and a lack of accountability from the company. Despite a few users noting they had no issues in the past, the overall sentiment is dominated by dissatisfaction and distrust. Kraken's reputation suffers significantly due to these recurring complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 1.5, CrowdTrust 1.0. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 90 | 98% |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 1.6 | 72 |
| Jan 26 | 1.0 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“My funds have been held for an extended period of time, and customer support has been extremely slow and unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 92 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Kraken is #4 of 4 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.2).
62 reviews of Kraken. Filter by what matters to you.
Quick answers to the questions people ask most.
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.
No, Kraken is not a scam. The platform has received verified reviews that highlight its security features and excellent customer support, although some users have experienced account freezes.
Kraken offers a wide range of cryptocurrency trading services, including buying, selling, and exchanging various cryptocurrencies. Users appreciate its seamless transactions and user-friendly interface.
Kraken accepts various payment methods, including bank transfers and credit cards, allowing users to fund their accounts easily. However, some customers have noted occasional delays in transactions.
Kraken provides customer support through their online help center and live chat options. Users have generally reported positive experiences with the support team, although response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 2% | — | ● Not enough data |
Kraken froze $6,800. No real explanation. I did everything they asked. Dec 18: Written statement. Still frozen. Dec 22: Liveness check. Still frozen. Dec 29: Zoom call. Their agent disconnected. Before the Zoom call, Kraken emailed me saying "you will NOT be required to share your screen in any way." Screenshot attached. On the call, their agent had no camera on. Connection kept cutting out. Then they demanded I log into my account. I did it anyway. Showed my face, my ID, logged in. Then their agent just ended the call. Not me. They hung up. Now they want another Zoom call to start over. Four verifications in eleven days. Their agent failed, not me. Their email contradicts what they actually required. I sent a Chapter 93A demand letter. Filed complaints with MA Attorney General and CFPB. Check my screenshots. Their own email proves they lied about call requirements. Ticket #19784597 Screenshot everything with Kraken. They'll say one thing in writing and do another.
Start with an offer of 100€ if you deposit 200€. In 2 days the same offer, passed from 100€ confirmed to 0... and with other challanges to win something like trading till 10000€...
Ik heb Solana gestort op mijn wallet, vervolgens verkocht en naar euro omgezet, vervolgens laten uitbetalen naar mijn ING rekening er stond dat het instant was, we zijn nog al 10 uur verder geen antwoord op live chat, ik word maar niet geholpen de afschijving naar mijn bank staat op pending..
Money issues not being able to withdraw and this 72 hour hold is killing me
I have literally abandoned my account. Can't withdraw any money or crypto ( only£19 thankfully), can't resolve any validation issues because all responses are automated. ALWAYS withdraw your crypto to a cold wallet(s) for these reasons, or risk losing the lot to fraudsters like Kraken. These TWONKs send emails requesting people to reply, but the email is sent from a no reply email address. The level of incompetence is staggering and this is by far the worst customer service I have EVER experienced! I would STAY WELL CLEAR!
Customer service and solving problematic issues dont work. I'm not happy with this plus ect.
I cant trans usdt to gbp. It returns a error. I dont konw how to solve it.but I have not received any response on how to solve this problem. I want to resume my trans. I cant trans usdt to gbp. It returns a error. I dont konw how to solve it. ticket linke:#9764811
J'ai ramener plusieurs filleuls qui ont dépenser énormément d'argent et nos primes de parrainage n'ont jamais étais versée. Fuyez car ils trouveront toujours un moyens de lamenter votre sort.
Be very careful - at the slightest fraudulent activity on your account, from external sources and scammers, Kraken will throw you to the wolves, block you out, give you zero investigative support and force you to close your account without providing any answers in order to prevent themselves from liability or their responsibility to you as their customer. Kraken are a disgrace to genuine crypto traders. #shameonyoukraken #reuters #forbes #Kraken
It's just a joke. They don't have option for Russian nationality. It's discrimination
keeps sending me promotional emails without my permission.
Don't use. Fee on top of fee, with another fee on top of that. Fee to deposit. Fee to withdraw from any coins and then another bank Fee to withdraw. Other platforms like T212 have no fees
Charges you to sell out your Crypto, then Charges you to move your $ back to your Bank. High Rates Especially on the Exit Transfer. Crypto is not the Future, the only ones making Money are the Insiders and Kraken. I'm out of it thankfully. It's nothing but a SCAM with Fees on top of Fees. Also, I once Spun the Wheel for a Bonus Reward, it landed on the $2500 Prize, and they forced the App to Crash, No Win. Just another Scam is all. They're not Trustworthy even a little bit. Originally my Account was Certified through Plaid. It will even say it's been redone and active on Plaid. It Errors out and you can't cash out via Plaid. A Bank Transfer Fee turned into $12 from the Bank plus whatever Kraken Stole Which I Think was Another $4. $16 Dollars just to get your OWN Money back
Anfangs schien die Plattform reibungslos zu funktionieren, was Vertrauen und Zuverlässigkeit schuf. Als ich jedoch eine Auszahlung vornehmen wollte, gestaltete sich die Erfahrung ganz anders und erforderte deutlich mehr Geduld als erwartet. Angesichts unerwarteter Verzögerungen und Unsicherheit wandte ich mich an Blockspacewatch. Dort nahm man sich die Zeit, die Situation zu prüfen und mir die Vorgehensweise zu erklären. Dank ihrer Unterstützung konnte das Problem schließlich gelöst werden und ich erhielt mein Geld vollständig zurück. Obwohl dieses Ergebnis ein negatives Urteil verhinderte, kann ich mir dennoch kein endgültiges Urteil über die Plattform erlauben. Diese Erfahrung erinnert mich daran, dass gründliche und sorgfältige Recherche vor jeder Verpflichtung unerlässlich ist.
Poor customer service support; you charge excessively high commissions
You offered me $150 for referrals. You emailed me that I'm getting $75. So deceiving. I won't be referring anyone else.
You keep screwing with my account. I was getting tired of this. I might end up closing this because of the stupid crap going on with you freezing my account.
I contacted Kraken through the official social media support channels, provided my ID for verification, and complied with everything requested. It has now been 2 days, and there has been no resolution, no update, and no action. Redirecting customers to another channel and then going silent again does not fix the problem — it just delays it further while the financial loss remains. This issue was time-sensitive from the start, and every delay has worked against me. At this point, this is no longer just frustration — it’s a pattern of unresponsiveness. I did exactly what Kraken asked, and I’m still being ignored. Ticket #: 1980467
VERGOGNA! AA39 N84G AFRT 47ZY Dopo aver invitato 3 persone e aver ricevuto la mail di conferma che mi sarebbero arrivati 50€ entro 14 giorni, provo a scrivere una mail perché non mi arrivavano, mi rispondono come? Che per un motivo non specificato che non possono dichiarare non mi arriverà il bonus. Ho già scritto un reclamo, ma finché non arriveranno i miei 150€ e i soldi alle persone che ho invitato la mia recensione rimarrà a una stella. Servizio clienti pessimo che ti rispondono dicendo che la scelta é definitiva. Ora spero che il supporto si muoverà per risolvere la situazione e sarò contento di mettere una recensione positiva.
My account was connect through plaid since account opening. I added an POD, and now I can’t transfer money to/from it. Dumbest chit ever. They want a copy of my account statement, get out of here. I don’t trust anyone with a statement when a lot of people work from home. The workers can do a lot with it if they decide too.
Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
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