Is Kraken a legitimate company?
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.

Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
Kraken receives overwhelmingly negative feedback from its users, with many expressing frustration over locked accounts and unresponsive customer support. Reviewers frequently report having their funds frozen without clear explanations, leading to significant financial distress.
One user mentions an $8,000 portfolio locked due to trivial matters, while another details a $6,800 freeze despite multiple verifications. The automated support system is criticized for being unhelpful, often resulting in long wait times for generic responses. Additionally, there are claims of unauthorized transactions and a lack of accountability from the company. Despite a few users noting they had no issues in the past, the overall sentiment is dominated by dissatisfaction and distrust. Kraken's reputation suffers significantly due to these recurring complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 1.5, CrowdTrust 1.0. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 90 | 98% |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 1.6 | 72 |
| Jan 26 | 1.0 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“My funds have been held for an extended period of time, and customer support has been extremely slow and unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 92 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Kraken is #4 of 4 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.2).
62 reviews of Kraken. Filter by what matters to you.
Quick answers to the questions people ask most.
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.
No, Kraken is not a scam. The platform has received verified reviews that highlight its security features and excellent customer support, although some users have experienced account freezes.
Kraken offers a wide range of cryptocurrency trading services, including buying, selling, and exchanging various cryptocurrencies. Users appreciate its seamless transactions and user-friendly interface.
Kraken accepts various payment methods, including bank transfers and credit cards, allowing users to fund their accounts easily. However, some customers have noted occasional delays in transactions.
Kraken provides customer support through their online help center and live chat options. Users have generally reported positive experiences with the support team, although response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 2% | — | ● Not enough data |
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Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
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