Is Kraken a legitimate company?
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.

Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
Kraken receives overwhelmingly negative feedback from its users, with many expressing frustration over locked accounts and unresponsive customer support. Reviewers frequently report having their funds frozen without clear explanations, leading to significant financial distress.
One user mentions an $8,000 portfolio locked due to trivial matters, while another details a $6,800 freeze despite multiple verifications. The automated support system is criticized for being unhelpful, often resulting in long wait times for generic responses. Additionally, there are claims of unauthorized transactions and a lack of accountability from the company. Despite a few users noting they had no issues in the past, the overall sentiment is dominated by dissatisfaction and distrust. Kraken's reputation suffers significantly due to these recurring complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 1.5, CrowdTrust 1.0. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 90 | 98% |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 1.6 | 72 |
| Jan 26 | 1.0 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“My funds have been held for an extended period of time, and customer support has been extremely slow and unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 92 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Kraken is #4 of 4 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.2).
62 reviews of Kraken. Filter by what matters to you.
Quick answers to the questions people ask most.
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.
No, Kraken is not a scam. The platform has received verified reviews that highlight its security features and excellent customer support, although some users have experienced account freezes.
Kraken offers a wide range of cryptocurrency trading services, including buying, selling, and exchanging various cryptocurrencies. Users appreciate its seamless transactions and user-friendly interface.
Kraken accepts various payment methods, including bank transfers and credit cards, allowing users to fund their accounts easily. However, some customers have noted occasional delays in transactions.
Kraken provides customer support through their online help center and live chat options. Users have generally reported positive experiences with the support team, although response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 2% | — | ● Not enough data |
The customer service is well below the necessary standards to directly assist the customer base. The over reliance of AI and lack of direct contact hinders necessary timing in circumstances that require action. Though, the use of automated assistance may help the company's personnel cost base it will bleed customer base in the long run!
Still trying to navigate aroud, learning how to place a trade, and trying to find account total balance.
Transaction fees are high. I have requested the Visa card (the physical one) on Krak - I didn't receive it after almost a month.
Hi, it would be a great app if there were USDC tradable pairs for all the altcoins. It is super important!! Like it is on Binance, and as I don't trust Binance anymore I am really annoyed in Kraken that I have to pass by USD or EUR everytime I want to trade a coin! If you had USDC pairs for all or most of the altcoins I would say you are the best CEX it exists!
They charge a large flat fee to purchase AND mark up the cost per coin/crypto significantly. Doesn’t feel like a good business transaction, considering I’m taking all the risk.
Mobile app lacks plenty of functionality (or it is hidden) for real trading. Might be good for investment type crypto purchasing.
i like sell in my custom price you sell another price
The price spread between buy/ sell and what pay/ receive is very expensive.
Fees are on the low side. Deposits are straightforward. Limits on deposit size are... limiting. Withdrawals are often blocked in "pending" state for several days. There's no human support, only automated chatbots that provide generic replies at best.
The site fairly easy to use so far but I do have a couple of issues. I've only downloaded, purchased and sent a couple of referrals so far. I AM a little disappointed that I haven't received my referral payments, nor have the people I referred by sending them the link...Joan Kennedy and Deborah Chadwick. They haven't gotten their credit yet either. The referrals were sent weeks-a month ago. Also, I was getting some wins on the daily spin but over the past week I haven't won anything. Maybe you can tell me when we can expect a credit to show up for the referrals. Thanks.
All platforms shit the bed during any kind of volatility. They did a token launch recently and all platforms crashed. When I eventually got logged back in all the tokens were bought up and customer support basically said ‘tough luck’.
The network is very slow at times. Often freezes.
STOP TRYING TO GET ME TO MARGIN TRADE!!!!!!! THAT SHIT IS ENABLE EVERY TIME I TRADE AND I NEVER TURNED IT ON
Can’t cash out until you reach 160 dollars
I moved from android to iOS. I liked the android better. I like to quickly see the timeline trends of what I own. Move easily across the timeline with my finger to see where it was at previously. I also liked the monthly trading fees vs fees every time.
I am not able to keep on purchasing at the same speed as with Coinbase. Your credit line seems to be on a weekly basis and at $10,000 just won't cut it for me. In Coinbase I get a credit of $10,000 that is attached to my bank account the same as with your account and I am able to trade a lot easier.
The app is good, but quite slow (I thought it was my mobile, but it's the same on my ipad). I can't always clearly work out exactly how much I have invested, or perhaps I'm looking at it in the wrong way. I like the bundle ideas and graphics. The spin to win featureis great!!
Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
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