LoanBuilder, A PayPal Service, is a financial service provider that offers flexible financing solutions designed to meet the needs of small businesses. The company specializes in providing customizable business loans that allow entrepreneurs to access the capital necessary for growth and operational expenses. Through its user-friendly online platform, LoanBuilder enables business owners to apply for loans quickly and efficiently, streamlining the funding process. Targeting small to medium-sized enterprises, LoanBuilder caters to a diverse range of industries, helping businesses manage cash flow, invest in inventory, or undertake expansion projects. With a commitment to transparency and customer satisfaction, the company aims to provide accessible financing options that empower business growth. LoanBuilder operates within the finance and insurance sector, leveraging its association with PayPal to enhance trust and reliability in the lending process.
LoanBuilder, a PayPal service, receives mixed feedback from customers, with a significant portion expressing dissatisfaction. While some reviewers praise the speed and ease of the loan process, highlighting positive experiences with representatives like Michael Hagan and Kesha Gilbert, many others criticize the service for high fees and poor customer support.
Complaints frequently mention unresponsive staff, with customers reporting difficulties in reaching representatives via email or phone. Additionally, several users warn about deceptive marketing practices, claiming that the upfront fees can lead to unexpectedly high costs. Despite some positive experiences, the overall sentiment leans negative, with many advising potential borrowers to approach with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The process is incredibly quick and easy”
“It's an automated service with high fees”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 67 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 2.3 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: LoanBuilder, A PayPal Service is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.9).
60 reviews of LoanBuilder, A PayPal Service. Filter by what matters to you.
It's an automated service with high fees. While we have used their services in the past thinking it was a more personalized approach to quick financing, we recently discovered it's an algorithm making decisions with an interlocutor that sells you on a usurious rate.
False advertising stating No Credit checks. I have good employment and still denied so a credit check is the only reason. I could be denied.
I am actually a fan of paypal, but this sub-company of theirs has bad service: I started filling out the PPP application, and at the end of the process received the message "We're sorry [name], we're not presently able to offer you a Paycheck Protection Plan Loan ... an email will be sent you at [email] containing additional details and reasons." It has been over a month and they didn't bother to send anything. This is disrespectful and unprofessional.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 57% are 1–2★.
The process is terrible and what is worse is their representatives response, meaning no response to emails and they won't answer the phone although they call right away, introduce themselves and send over an email with all their contact info so you can correspond during the process. Problem is they won't respond, they won't answer their phones. I have done many PayPal loans in the past, this time it was a decline,(Had to call the main number) they have developed a bias against certain types of businesses. Wouldn't waste my time, they are looking for people that don't need a loan but offering terrible terms.
I applied for ppp loan forgiveness through them and was denied with no reason. After email after email, I finally got through to someone via the telephone and they said it was denied due to the documents submitted. The gag is that no documents were requested. She stated that they used the documents that I applied with, but how if the money is used after you apply. I have a balance due to them and I’m currently in the appeal process of which they still didn’t tell me what was submitted with the appeal. I don’t think that they are properly applying for forgiveness just to get a higher interest from customers. Most company’s allow you to apply for forgiveness on your own. Their portal isn’t open for that. So basically they could be applying with bad info or not even applying at all. This company is very shady, I’ve been emailing since the denial with no answers.
If you pay off the loan early, they're still charging the full interest on the entire duration of the loan that they call service fee, so they can make as much money as possible on customers. The greed is unreal!
My husband and I applied for this loan and got DENIED. No explanation as to why we we denied. For a company that doe not do credit checks I don't see how we were denied. You need to explain to your customers why they got denied and not a firm email saying denied. So are you lying about no credit checks. What are you lying about??? This is not okay and not right.
Customer service is very rude and non empathetic. Also read the fine print!! you will never pay this loan off. They get you on the hook then you sink into financial prison.
i applied for ppp loan second draw in the beginning of feb. signed documents in the beginning of feb . i was told i was denied a week later and asked if i wanted loanbuilder to continue. Since i recieved my first ppp loan thru loanbuilder i was confident that that would come thru! So i withdrew my application from other lenders and kept loanbuilder. It has been a month plus days and nothing! they have put me in a really bad bind by trusting them! And they refuse to give me any updates other than we are working as fast as we can. But i have seen people apply as recently as weeks ago this month who have been processed and finished. Yet i'm still waiting for answers!
Horrible Company. They first off state no credit checks. Then I get a denied email telling me to check my credit report. So not only a false advertising comment. But also a non authorized invasion into your credit history. I needed the help to get home to a funeral. But after 3 days of revue and phone call after phone call to check the status. This happens. I'm quite disgusted and upset how they can just dismiss a customer for no apparent reason but check your credit??
This review is a copy and paste (from a post that I completed on a forum), but figured I'd share it here. Do NOT do business with Swift Capital/LoanBuilder. The way they handle things is absolutely SHADY and I'm definitely taking it as far as I can, not due to a denial but on the way they handled this case for me, as a consumer. And please, Swift, do NOT respond and say that you "dont have anyone with a loan under this name" b/c this is OBVIOUSLY a user name. Unfortunately, it won't allow to copy and paste on this site. So I'll give a timeline instead. • 7/21 (wee hours of the morning) applied for a loan with LoanBuilder/Swift Financial. I received an email a few hours later asking me to upload copies of my bank statements (from August 2020 to June 2021), landlord reference, vendor reference, and an IRS 8821 form. I sent all that they requested. • 7/22 a rep by the name of Gregory Fedak emailed me and asked me to complete the copy of the 8821 that he sent, stating that it would be "easier" to ensure that I don't have to jump through hoops by using theirs. Immediately completed it and sent it back. A few hours after sending the copy, I sent another email to Mr. Fedak asking that he confirm receipt of my 8821 form. • 7/26 I received another email from Gregory Fedak stating that after going through my bank statements, they realized I had a loan with Shopify and with Square and they wanted to see the balances for both. Even though the Square loan was for a business completely unrelated to the one that I was applying for, I went ahead and sent the information as requested. • a few hours after sending that off, I logged into the portal and realized that nothing showed in the "summary" portion of the site. It was almost as though I had never applied at all. I figured that it was some sort of glitch and decided to wait a few hours. I checked again on 7/27 and it was completely gone. • I sent an email, only assuming I had been denied (and was fine with that). My issue was that they weren't more professional in providing me with a formal letter (be it in the portal or otherwise) advising of this. I was told by Gregory Fedak that they would get back to me via email within 24-48 hours of receiving my balances from the other capital loans. In that email to Gregory Fedak, I cc'ed a few of the higher ups from Swift/LoanBuilder. • a couple hours later, I receive an email stating that they "tried" to send me the denial on 7/21 but "here is a copy." How is it that you sent me a letter on 7/21 but still asked for information from me on 7/26? I truly believe that they stated that they sent this to cover themselves for simply removing things from the portal and not giving me a denial as they normally would via email as well as a physical letter. I even sent them attachments showing that Gregory Fedak was still asking for information for underwriting, but if I was denied on the day that I applied, what are you still asking for information for? Again, I can deal with a denial. I know factually that it wasn't because of my score; I barely have any credit (and the response indicated that it was because of the capital loans I have with other companies). I'm confirming several other reviews posted here that state that they got absolutely NOTHING from them stating that there was a denial or even a reason for the denial, and as consumers, we have a RIGHT to that. I also found it to be a bit weird that they asked me for documentation that they didn't ask others for. I feel that they could've possibly gone to my site, saw the TYPE of people that I service, and offered a denial because of that. There was NO other reason for denial because those balances on my capital loans are low and wouldn't even add up to the amount that I was requesting (which by the way....I requested $10,000. Out of nowhere, they switched the amount to $7,500. They did not offer me an explanation for this either). Again, BEWARE! •
This is absolutely outrageous! The worst decision any business owner—or anyone, for that matter—could ever make. They shamelessly sell all your personal information to other lenders, and the flood of relentless calls and messages you’ll receive after simply submitting your details is beyond insane. I have repeatedly contacted them to stop selling my information, yet they continue to ignore my requests. This is blatant negligence, and I’m reaching a point where legal action may be my only option. This level of disregard is completely unacceptable!
Thief... Very deceptive on their loans. Paperwork states that they charge "interest" NOT A FEE on the service. SO if you you pay it off early they charge you ALL the "interest" in the payoff and you NEVER get refunded any "interest" over paid. SCAM DO NOT EVER USE THIS COMPANY
Complete Fraud. Abandoned my PPP application. Refused to respond to calls and correspondence for two months. After much research, discovered that they have screwed many small companies. Now have to deal with quagmire of dealing with the SBA on being allowed find another PPP lender. I have to begin the whole process again. They should be ashamed of themselves. Yet they still actively pursue more profitable lending opportunities. To make false representations and mislead small borrowers during this crisis is unforgivable.
Lies lies lies...THEY ARE A F******* FRAUD!!!!! AN THE GOOD COMMENTS ARE COMPLETE BS!!! PROBABLY MEMBERS OF THEIR TEAM!!! I DEALT WITH AN ABSOLUTE WASTE OF A HUMAN!!!! THESE PEOPLE SHOULD BE CLOSED DOWN!!! I'LL CONTINUE TO PUSH TILL PEOPLE KNOW WAT DIRT YOU ARE! THEY USE UR ACCOUNT DETAILS TO SEND MONEY!!!! PEOPLE GIVEN GOOD REVIEWS! U OBVIOUSLY WORK FOR THESE USELESS HUMANS!
Applied several times for PPP and keep getting a decline of unable to verify information, although I have submitted all of my information accurately. I am unsure of what is missing or who to contact.
Just avoid it! I requested information and decided to not use the loan service because the rates are super high, and deceptively so! They say they don't charge interest, only an upfront fee. Well, if you do the calculations, the equivalent yearly rate comes out to about 30%, with the added disadvantage that if you decide to pay the loan off early, you won't get any benefit since the upfront fee will not be partially refunded. Another disadvantage is that they debit your account for weekly payments, rather than monthly. I've emailed them to tell them that I'm not interested and to stop sending DocuSign contracts for me to sign and accept the loan. They neither stop sending, nor reply to my requests or questions. Their rep, Michelle Waller, will just not stop spamming me!
Definitely avoid this! They marketed themselves to me as I have used Paypal for my business for over 15 years and I had done their working capital. This is not a good deal. Aggressive payments - more than a credit card, business loan normally or even a car payment. Terrible staff - no training they seem to be right out of prison! The worst.
oh Geez where do i start??? First off I have been a Loanbuilder customer since 2013, my very first loan. Everything went great, it was there when i needed it everything worked like a clock. Even through Covid, this company helped and I never missed a payment, EVER. Fast forward 12 Successful loans later almost 10 years. I re apply for my 6 month re up...i get a RED light denial. I ask why, they cant tell me, they give me some BS reason that my financials are in the worst shape they've ever been in? The response was not something a computer would generate this was a human entry. I go check my scores 720,719, 706 100 % on time payments, 3% credit ulitization score, Low credit to debt ratios across the board, I own all of my inventory, i dont owe anyone. I ask them about it, and they tell me Experian Business Credit says im a bad risk. I call my accountant, we go online and check with Experian Business Credit, both of us GET TWO SEPARATE REPORTS at different times. Both reports read LOW RISK score of 79 on a scale of 1-100. the financial Stability Risk rating on a scale of 1-5 1 being perfect 5 being poor, I get a 1, with a .55% chance that I'm going to have severe financial Risk over the next 12 months. We call Experian Business Credit and mind you getting this report is not free it cost both of us $189 each... The person we get on the phone on a conference call, verifies all of my information, and even is surprised when I tell him that I was declined and that the company I've had 12 successful loans with has declined my app. He says there's no reason why you would be declined that he can see on my end. Have them call us and we will verify this. I not only heard this from Experian Biz Credit, I also heard the same thing from Equifax and Transunion both of them offering to call and verify my good standing. These were not cold calls to a representative they were to supervisors at a third level call. Scale back to Loanbuilder, my rep Seth Miller, advances the call to an Allyson Nieme, his boss. I explain the whole situation to her who initially says, sorry nothing we can do until I say, I'm not stopping here I need to speak to your boss. She contacts him, and the very next day, I'm given a new link to apply to. I go and apply and low and behold all of a sudden I get to the next step. It asks me for additional information, which are the last 4 months of bank statements which I know are good my biz was 28% over last years in sales. I get Seth on the phone he tells me I am PRE APPROVED for $100,000 loan and that he can probably get me MORE than that based on my previous loan excellent history. He even gives me my weekly payment and the weeks I'd be paying and asks me verify questions on a recorded line. He tells me I am all set and it goes to underwriting and that it should take about a day. I go on the Loan builder portal, and mind you I've got Progress pictures of everything as we proceed. The loan is already loaded into my profile with a lower amount of $77,000 with another new payment amount and a starting date. I call Allyson to ask why and she says to wait for Seth to review it and hell get back to me, He does and asks for additonal info on clearing another old loan from someone else and I did and it was paid off 7 months prior to ZERO balance he says were all good. Weekend go by, no contact I call on Monday and he says he has no news to try tomorrow he'll call me. No call, I don't bother him, thinking they have a back load. Tuesday i call and he says he's heard nothing and that the Underwriting Dept is in India and they have limited resources and the time difference. I'm sorry, India? what happened to hiring staff in the United States and giving people jobs here in such an important decision relating to someone else's business, I think that's important to the US dont you? So instead of really digging into this and doing due diligence and looking at customer's prior excellent payment history, you're giving that decision to a person in India 8000 miles away to decide if a small business gets to continue his dream? Still no answer from Seth or Allyson and I have to do all the leg work here. I get an email from Loanbuilder with an entirely diff excuse as to why I was declined. Knowing that this was going to happen the night before I go online and search about Loanbuilder, and my specific scenario, guess what I'm not the only one with the same exact situation. I do a little more digging and I find an applicant with a very similar situation to me and I send a message.The person gets back to me but they also say that None of the scoring values that loanbuilder had for them, matched what the actual ones were. That person did all the back checking and calling the bureaus as well. My attorney is moving forward with this and will lead to discovery of more of the same and a class action lawsuit. Unlawful credit practices is the deal and we are filing. Approve the loan
LoanBuilder, A PayPal Service, is a financial service provider that offers flexible financing solutions designed to meet the needs of small businesses. The company specializes in providing customizable business loans that allow entrepreneurs to access the capital necessary for growth and operational expenses. Through its user-friendly online platform, LoanBuilder enables business owners to apply for loans quickly and efficiently, streamlining the funding process. Targeting small to medium-sized enterprises, LoanBuilder caters to a diverse range of industries, helping businesses manage cash flow, invest in inventory, or undertake expansion projects. With a commitment to transparency and customer satisfaction, the company aims to provide accessible financing options that empower business growth. LoanBuilder operates within the finance and insurance sector, leveraging its association with PayPal to enhance trust and reliability in the lending process.
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