LoanBuilder, A PayPal Service, is a financial service provider that offers flexible financing solutions designed to meet the needs of small businesses. The company specializes in providing customizable business loans that allow entrepreneurs to access the capital necessary for growth and operational expenses. Through its user-friendly online platform, LoanBuilder enables business owners to apply for loans quickly and efficiently, streamlining the funding process. Targeting small to medium-sized enterprises, LoanBuilder caters to a diverse range of industries, helping businesses manage cash flow, invest in inventory, or undertake expansion projects. With a commitment to transparency and customer satisfaction, the company aims to provide accessible financing options that empower business growth. LoanBuilder operates within the finance and insurance sector, leveraging its association with PayPal to enhance trust and reliability in the lending process.
LoanBuilder, a PayPal service, receives mixed feedback from customers, with a significant portion expressing dissatisfaction. While some reviewers praise the speed and ease of the loan process, highlighting positive experiences with representatives like Michael Hagan and Kesha Gilbert, many others criticize the service for high fees and poor customer support.
Complaints frequently mention unresponsive staff, with customers reporting difficulties in reaching representatives via email or phone. Additionally, several users warn about deceptive marketing practices, claiming that the upfront fees can lead to unexpectedly high costs. Despite some positive experiences, the overall sentiment leans negative, with many advising potential borrowers to approach with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The process is incredibly quick and easy”
“It's an automated service with high fees”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 67 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 2.3 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: LoanBuilder, A PayPal Service is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.9).
60 reviews of LoanBuilder, A PayPal Service. Filter by what matters to you.
Over a year ago
It's an automated service with high fees. While we have used their services in the past thinking it was a more personalized approach to quick financing, we recently discovered it's an algorithm making... See more
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 57% are 1–2★.
It's an automated service with high fees. While we have used their services in the past thinking it was a more personalized approach to quick financing, we recently discovered it's an algorithm making decisions with an interlocutor that sells you on a usurious rate.
I was told by the loan rep that no UCC filing was done below $100K. We borrowed $70K and a blanket UCC filing was recorded. We paid off the loan on time, never late. 2.5 months after the loan was paid, the UCC filing was still in place. Loanbuilder is quick to record the UCC blanket filing but slow to take it off. Still waiting for this filing to be removed from our record. Would not recommend Loanbuilder
Consulenza commerciale finanziaria
False advertising stating No Credit checks. I have good employment and still denied so a credit check is the only reason. I could be denied.
I am actually a fan of paypal, but this sub-company of theirs has bad service: I started filling out the PPP application, and at the end of the process received the message "We're sorry [name], we're not presently able to offer you a Paycheck Protection Plan Loan ... an email will be sent you at [email] containing additional details and reasons." It has been over a month and they didn't bother to send anything. This is disrespectful and unprofessional.
My representative, Nico was great from start to finish. He was very professional and knowledgeable. The loan process was explained in detail and he had an answer for all of my questions. I found the process to be transparent and without hidden fees. I would recommend this service to anyone.
The process is terrible and what is worse is their representatives response, meaning no response to emails and they won't answer the phone although they call right away, introduce themselves and send over an email with all their contact info so you can correspond during the process. Problem is they won't respond, they won't answer their phones. I have done many PayPal loans in the past, this time it was a decline,(Had to call the main number) they have developed a bias against certain types of businesses. Wouldn't waste my time, they are looking for people that don't need a loan but offering terrible terms.
I applied for ppp loan forgiveness through them and was denied with no reason. After email after email, I finally got through to someone via the telephone and they said it was denied due to the documents submitted. The gag is that no documents were requested. She stated that they used the documents that I applied with, but how if the money is used after you apply. I have a balance due to them and I’m currently in the appeal process of which they still didn’t tell me what was submitted with the appeal. I don’t think that they are properly applying for forgiveness just to get a higher interest from customers. Most company’s allow you to apply for forgiveness on your own. Their portal isn’t open for that. So basically they could be applying with bad info or not even applying at all. This company is very shady, I’ve been emailing since the denial with no answers.
If you pay off the loan early, they're still charging the full interest on the entire duration of the loan that they call service fee, so they can make as much money as possible on customers. The greed is unreal!
Easy to get money but once you do they ghost you. If you need any kind of customer service for say changing the bank account drafts are coming out of they will never reply. Horrible customer service horrible company.
My husband and I applied for this loan and got DENIED. No explanation as to why we we denied. For a company that doe not do credit checks I don't see how we were denied. You need to explain to your customers why they got denied and not a firm email saying denied. So are you lying about no credit checks. What are you lying about??? This is not okay and not right.
Customer service is very rude and non empathetic. Also read the fine print!! you will never pay this loan off. They get you on the hook then you sink into financial prison.
i applied for ppp loan second draw in the beginning of feb. signed documents in the beginning of feb . i was told i was denied a week later and asked if i wanted loanbuilder to continue. Since i recieved my first ppp loan thru loanbuilder i was confident that that would come thru! So i withdrew my application from other lenders and kept loanbuilder. It has been a month plus days and nothing! they have put me in a really bad bind by trusting them! And they refuse to give me any updates other than we are working as fast as we can. But i have seen people apply as recently as weeks ago this month who have been processed and finished. Yet i'm still waiting for answers!
I wl never forget what they did to me this are biggest scam took all my Salary in my account and left me with no money for my kids, I hope God will do justice they use your account to send money and block u after rubbish scam.
Horrible Company. They first off state no credit checks. Then I get a denied email telling me to check my credit report. So not only a false advertising comment. But also a non authorized invasion into your credit history. I needed the help to get home to a funeral. But after 3 days of revue and phone call after phone call to check the status. This happens. I'm quite disgusted and upset how they can just dismiss a customer for no apparent reason but check your credit??
I get what I need fast. Can't say enough for how much help LoanBuilder has been and also the customer service from our Account Manager, Nico.
Awesome, painless and quick service from Nico! He was very professional and walked me thru every step of the process. Highly recommend!!
This review is a copy and paste (from a post that I completed on a forum), but figured I'd share it here. Do NOT do business with Swift Capital/LoanBuilder. The way they handle things is absolutely SHADY and I'm definitely taking it as far as I can, not due to a denial but on the way they handled this case for me, as a consumer. And please, Swift, do NOT respond and say that you "dont have anyone with a loan under this name" b/c this is OBVIOUSLY a user name. Unfortunately, it won't allow to copy and paste on this site. So I'll give a timeline instead. • 7/21 (wee hours of the morning) applied for a loan with LoanBuilder/Swift Financial. I received an email a few hours later asking me to upload copies of my bank statements (from August 2020 to June 2021), landlord reference, vendor reference, and an IRS 8821 form. I sent all that they requested. • 7/22 a rep by the name of Gregory Fedak emailed me and asked me to complete the copy of the 8821 that he sent, stating that it would be "easier" to ensure that I don't have to jump through hoops by using theirs. Immediately completed it and sent it back. A few hours after sending the copy, I sent another email to Mr. Fedak asking that he confirm receipt of my 8821 form. • 7/26 I received another email from Gregory Fedak stating that after going through my bank statements, they realized I had a loan with Shopify and with Square and they wanted to see the balances for both. Even though the Square loan was for a business completely unrelated to the one that I was applying for, I went ahead and sent the information as requested. • a few hours after sending that off, I logged into the portal and realized that nothing showed in the "summary" portion of the site. It was almost as though I had never applied at all. I figured that it was some sort of glitch and decided to wait a few hours. I checked again on 7/27 and it was completely gone. • I sent an email, only assuming I had been denied (and was fine with that). My issue was that they weren't more professional in providing me with a formal letter (be it in the portal or otherwise) advising of this. I was told by Gregory Fedak that they would get back to me via email within 24-48 hours of receiving my balances from the other capital loans. In that email to Gregory Fedak, I cc'ed a few of the higher ups from Swift/LoanBuilder. • a couple hours later, I receive an email stating that they "tried" to send me the denial on 7/21 but "here is a copy." How is it that you sent me a letter on 7/21 but still asked for information from me on 7/26? I truly believe that they stated that they sent this to cover themselves for simply removing things from the portal and not giving me a denial as they normally would via email as well as a physical letter. I even sent them attachments showing that Gregory Fedak was still asking for information for underwriting, but if I was denied on the day that I applied, what are you still asking for information for? Again, I can deal with a denial. I know factually that it wasn't because of my score; I barely have any credit (and the response indicated that it was because of the capital loans I have with other companies). I'm confirming several other reviews posted here that state that they got absolutely NOTHING from them stating that there was a denial or even a reason for the denial, and as consumers, we have a RIGHT to that. I also found it to be a bit weird that they asked me for documentation that they didn't ask others for. I feel that they could've possibly gone to my site, saw the TYPE of people that I service, and offered a denial because of that. There was NO other reason for denial because those balances on my capital loans are low and wouldn't even add up to the amount that I was requesting (which by the way....I requested $10,000. Out of nowhere, they switched the amount to $7,500. They did not offer me an explanation for this either). Again, BEWARE! •
This is absolutely outrageous! The worst decision any business owner—or anyone, for that matter—could ever make. They shamelessly sell all your personal information to other lenders, and the flood of relentless calls and messages you’ll receive after simply submitting your details is beyond insane. I have repeatedly contacted them to stop selling my information, yet they continue to ignore my requests. This is blatant negligence, and I’m reaching a point where legal action may be my only option. This level of disregard is completely unacceptable!
Michael Hagan is an awesome representative for Paypal Loan Builder. He is very knowledgeable about the product. I’m glad that he reached out to me to inform me that I could renew the loan for more funding. His phone call helped me realize that I had the option to renew. I then renewed my loan for more funding at a later date. Thank you Michael!
LoanBuilder, A PayPal Service, is a financial service provider that offers flexible financing solutions designed to meet the needs of small businesses. The company specializes in providing customizable business loans that allow entrepreneurs to access the capital necessary for growth and operational expenses. Through its user-friendly online platform, LoanBuilder enables business owners to apply for loans quickly and efficiently, streamlining the funding process. Targeting small to medium-sized enterprises, LoanBuilder caters to a diverse range of industries, helping businesses manage cash flow, invest in inventory, or undertake expansion projects. With a commitment to transparency and customer satisfaction, the company aims to provide accessible financing options that empower business growth. LoanBuilder operates within the finance and insurance sector, leveraging its association with PayPal to enhance trust and reliability in the lending process.
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