So happy
So happy. Very quick and great customer service

Loans by Mal UK is a financial services provider specializing in unsecured personal loans ranging from £1,000 to £5,000. The company offers flexible repayment terms of up to 36 months, with annual percentage rates (APR) between 22.0% and 93.8%. Targeting individuals aged 21 to 75 who earn a minimum of £1,300 per month and reside in the UK, Loans by Mal UK aims to provide fair and accessible lending options to those in need of financial support. Customers can apply for loans online and receive a quick in-principle decision, facilitating a straightforward borrowing process. The company is committed to delivering professional and responsive service, as evidenced by customer feedback highlighting their supportive approach during the loan application process. Loans by Mal UK prioritizes transparency and customer satisfaction, striving to be a reliable choice for individuals seeking personal loans.
Loans by Mal UK receives overwhelmingly positive feedback, with many reviewers praising the quick and efficient service. Customers frequently highlight the ease of the online loan application process and the professionalism of the staff, who are described as friendly, courteous, and attentive.
Reviewers appreciate the prompt responses and the reassurance provided during the loan approval process, often noting that loans are disbursed swiftly. However, a few critical comments mention issues with communication regarding loan terms, suggesting that some customers felt misled about repayment options. Despite these minor concerns, the overall sentiment remains highly favorable, with many recommending the service for its excellent customer support and straightforward application process. Overall, Loans by Mal UK is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.7 | 3 |
| Aug 25 | 4.8 | 41 |
| Sep 25 | 4.9 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very quick and great customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 27 |
Bottom line: Loans by Mal UK is #1 of 5 on overall rating in this group.
60 reviews of Loans by Mal UK. Filter by what matters to you.
Over a year ago
Excellent customer support very easy online loan application approval of loan
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So happy. Very quick and great customer service
Excellent customer support very easy online loan application approval of loan
Very approachable team, friendly and respectful. I was happy they offered me 9 months loan instead of 12 months loan like most of the other lenders offering. I definitely recommend as they get things moving forward straight away, as they are easy to contact and take in consideration your personal needs and situations.
Easy to get loan
I am so glad and happy with your very professional and polite ,quickly and accurate my GOD,I have no word to explained simply excellent. Thank you
I felt reassured by Mal UK application and personnel who spoke with me to ensure I was OK for repayment. I Recommend you give this company a try
Easy to understand and answer all relevant questions. Friendly informative service.
The staff at Loans by Mal UK were very nice and courteous to me. They were also very professional and helpful. They understood why I needed a loan.
great service and very attentive!
The staff are very good and professional .nothing was a problem and could tell you everything you asked without it being a problem .
A grat team of workers Very polite staff fast response to any questions very professional and would recommend 100%
Great service from start to finish ,easy application ,had a quick phone call from one of there team ,who was very polite ,and loan was payed out fast ,would advise anyone to use this company well worth of five stars and more thank you
Excellent, quick with minimal fuss.
Great customer service I received the money a few hours after the phone call will recommend and use again
Easy to apply.helpful and friendly service and everything explained. Phone call was friendly and easy to understand and person was helpful.
Loan application was easy and very quick .staff on phones were very helpful and friendly. 5 STAR service. Thank you so much.
Completely kept up to date with loan application status. Very helpful on the phone with any queries I had. Would recommend MAL loans
Very straightforward application process and Eva and staff could not have been more helpful, considerate and understanding. The telephone conversation was very clearly explained in a professional yet warm manner. For what could have been a daunting experience, I was put at ease and able to chat in a relaxed manner with Eva. Thank You!
Loans by Mal UK is a financial services provider specializing in unsecured personal loans ranging from £1,000 to £5,000. The company offers flexible repayment terms of up to 36 months, with annual percentage rates (APR) between 22.0% and 93.8%. Targeting individuals aged 21 to 75 who earn a minimum of £1,300 per month and reside in the UK, Loans by Mal UK aims to provide fair and accessible lending options to those in need of financial support. Customers can apply for loans online and receive a quick in-principle decision, facilitating a straightforward borrowing process. The company is committed to delivering professional and responsive service, as evidenced by customer feedback highlighting their supportive approach during the loan application process. Loans by Mal UK prioritizes transparency and customer satisfaction, striving to be a reliable choice for individuals seeking personal loans.
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