Der Service ist sehr nett und hilfsbereit
Der Service ist sehr nett und unkompliziert. Versehentlich hatte ich eine Fahrt für ein falsches Datum gebucht. Schnell wurde auf meine EMail geantwort und das Datum wurde angepasst.

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Der Service ist sehr nett und unkompliziert. Versehentlich hatte ich eine Fahrt für ein falsches Datum gebucht. Schnell wurde auf meine EMail geantwort und das Datum wurde angepasst.
Easy to order tickets online; orderly embarkation; narration could've been improved
Martin our Guide was EXCELLENT!! We all had a fantastic time, it was absolutely brilliant. Got to see so much, was really enjoyable
Bellissima opportunità per conoscere Amsterdam attraverso i suoi canali. Personale gentilissimo e professionale.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
G ad to use computer because in the phone it didnt go.
The cruise was so overbooked that me and my partner either has the choice to sit separately on a lovers cruise… or sit out the back. The back had no option of the audio tour and also it was hailing rain. We sat in the heavy rain for an hour. Normally I wouldn’t mind the heavy rain but it is pretty cold in Amsterdam at the moment. In way it was romantic in a facing disaster kind of way.
Wegens het verkeer konden we ons uur van vertrek niet halen. En was geen probleem, hebben een later uur wel de rondvaart kunnen doen. Alles top
Revoir la qualité du son des audio guides. Un peu cher pour une famille.
Mooie rondvaart in een niet zo'n mooie boot. We zaten achterin, de rest was vol. En daar was maar beperkt uitzicht. Het 9 jarige meisje dat ik bij mij had moest staan om iets te zien. En ook ik had alleen maar een linkerraam om doorheen te kijken. Alles wat aan de rechterkant was...helaas niet gezien. Teleurstellend...
Sehr zu empfehlen. Man bekommt einen guten Gesamteindruck von der Stadt. Unbedingt nach Anbruch der Dunkelheit machen.
Vriendelijk en hulpvaardig personeel! Interessante tour! Aanrader.
Wenn man Rückwärts fährt sieht man eigentlich gar nichts. Die bereitgestellten Kopfhörer sind schlecht und schmerzen nach kurzer Zeit. Es gibt bei dem großen Angebot deutlich bessere und interessantere Touren.
it was easy & we had fun!
It was very crowded and we couldn’t see anything ,no body was their to arrange the people seats so it was very uncomfortable i hope next time be better
Una actividad muy agradable, a pesar de que la embarcación estaba perfecta pero no se veía demasiado bien a través de las ventanas. Angelo el tripulante del barco fue muy simpatico y nos hizo el viaje muy agradable
Super ervaring, aanraden!!
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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