Easy to book
Easy to book nice trip for one hour

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Terrible management. The time given was adhered to, boats running late, very rude staff.
Das ist das Geld absolut nicht wert. Erstmal über eine Stunde in der Kälte in einer Kilometerschlange gewartet und dann ein paar Minilichter zu sehen. Festival of lights hanen wir uns anders vorgestellt. Da gibt es nichts zu sehen. Mega enttäuscht!!!
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
A very long line of more than 1.5 H in cold weather Not managed and without any explanation or direction. The round trip was too fast without time for taking pictures. Not recommended
Echt, echt niet ok!! Wij boekten een boot, dus met reservatie van plaats. Toch werd verondersteld dat wij het normaal zouden vinden om meer dan een uur te gaan aanschuiven!? Bijgevolg zijn we gewoon weggegaan! Het was heel erg koud en gewoonweg schaamteloos van jullie om dit zo slecht te regelen. Wij willen onze centen terug!
Toen we (om ca 18:30 uur) aankwamen voor onze online geboekte rondvaart (om 19:00 uur) stond er een gigantische rij wachtenden voor ons. Naar ons idee zou dit meer dan een uur of zelfs langer gaan duren. Omdat we al wat ouder zijn was dit in dit weer voor ons geen optie en hebben we gereclameerd om ons geld terug te krijgen. De kaartverkoper sprak echter geen Nederlands, maar zei in het Engels dat Lovers van de situatie op de hoogte was en ons wel het bedrag zou terug betalen als we zouden reclameren. Op hoop van zegen dus maar. Hoe dit mogelijk is als je vooraf online moet boeken is ons een raadsel.
Terrible customer service. We were first in line but the guys started admitting people who just barged up around them and showed no attempt at orderly crowd control. We were almost to the boat when they admitted new latecomers to a new boat before we had a chance to get a seat. As an afterthought the woman admitted us to the last of the seats on the first boat, sitting backwards behind the pilot. His chair was shoved back with a jacket hanging, blocking any view I might have had from my left. 40 minutes into the trip we noticed a guy with an earbud in. We then realized there was an audio narration and we had not been given earbuds or told about it. We looked around and saw a box sitting by the pilot so helped ourselves and finally plugged in after most of the trip was done. Secondly, the show was advertised as a beautiful light display only in December. It was implied that we would see beautiful Christmas lights. Instead we saw a weird art installation with a very weird narration about living on Mars or the Moon, living among giant cats, or living underwater with lobsters. Since we were sitting backwards we had to keep turning around to see, but honestly it wasn’t interesting. I was not at all happy with the trip or our experience.
Boring is an understatement. The light festival was practically in existent. And the the cruise started 30minutes too late.
Vond de Lightshow tegenvallend, echt heel schaars Had veel meer verwacht
Via internet snelle en duidelijke afhandeling
The tour was a big disappointment for everyone. It was suppose to be a light tour and there were no lights.
Fue una buena experiencia, pero tiene muchisimo quee mejorar. La audio guía contiene muy poca información. Yo fui cuando estaba oscureciendo y varias de las cosas que se mencionaban, como algunos mercados ya no estaban para ese momento (lo cual es entendible claro) , pero en esa parte del tour no había otra cosa quee ver ahi. Pienso que podría cambiar la ruta para ese horario, o contar algo más de historia, no se. Y creo que aunque haga frío vale la pena ir en un barco medio abierto para poder tomar mejores fotos.
We leven in Nederland, graag berichten in de eigen taal, niet in het Engels!
Het was erg makkelijk om te boeken. Eerdere boekingen werden snel en correct afgehandeld ( geld retour) naar aanleiding van annulering in verband met corona.
De aanbieding was fijn en het boeken zo geregeld.
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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