LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Overvolle boot, veel lawaai, zowel door geluid van de boot als hard pratende medepassagiers (die niet naar de gids aan het luisteren waren, maar liever gezellig zaten bij te praten met familie) een erg onvriendelijke kapitein die bovendien geregeld een kademuur raakte. Niet erg voor herhaling vatbaar helaas…
Stein the tour guide was on point yesterday. Good laugh on board and engagement me with all participants.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
Super schipper Vroeg alle gasten waar ze vandaan kwamen en zeer vriendelijk
Bewertung über Bestellung und Zahlung auf der Webseite: Die Webseite enthät genug Informationen über die verschiedene Möglichkeiten (Preise, Leistungen, zusätzliche Infos). Persönlich hätte ich mir gewünscht, mehrere Bilder über die Innenausstattung. Nicht so trotz ist die Webseite übersichtlich und der Bezahlung Prozess ziemlich klar. Das war auch ein Grund für mich, diesen Anbieter auszuwählen. Über die Leistung in Amsterdam kann ich noch nichts sagen, denn wir sind noch nicht da
Zeer leuke rondvaart met een nette boot. De kapitein was enorm enthousiast en gaf (naast de uitleg via de koptelefoon) zelf een geweldige uitleg
Semi open boot die dicht is Waardeloos !!!
We took a canal tour. Unfortunately we got to the boat somewhat late and the seats that were left were under an opaque covered roof (dirty clear plastic). We were in the aisle. We saw very little of the sites and could not see things are pointed out. The roof plastic was dirty and blocked any viewing. Should have been refunded.
It was crowded boat, nobody check seats availabilities. Quick ride 60-70 minutes, as for audio guide just rough facts, there could be some live stories involved. But very beautiful city and surroundings, so totally good experience
Very poor experience. Bad seats, bad view. 15 minutes prior to departure was the boat already almost fully loaded. Price is too high. Never Lovers again for us.
We waren door treinvertraging te laat voor geboekte afvaart: omboeken was geen probleem. We zijn snel geholpen. Opvallend is dat iedereen standaard in het Engels aangesproken wordt. Bij klanten die dit niet verstaan was omschakelen op NL niet mogelijk door medewerkt
Prima boottocht door een prima gastheer/captain
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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