was lekker warm op de boot met min 7…
was lekker warm op de boot met min 7 graden.

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
was lekker warm op de boot met min 7 graden.
Not a light festival There were hardly any lights around the city for us to watch. It felt like a huge scam.
I had a great time on this tour! The staff is super welcoming, the boat was comfortable and on time. We were especially enchanted by the quality of the whole experience, especially the poetic audio guidance, totally synched with the tour. We will certainly do it again when we have friends and family over.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
Ik begin positief wij stonden in de rij en was een aardige man die het wachten leuk maakte van Lovers zelf! Verder vond ik het echt super saai, oortjes deden het niet om te horen wat ze te vertellen hadden. De schipper deelde soms wat per microfoon in het engels maar niet te verstaan. Het light festival zelf vind ik echt beschamend misschien 10 dingen gezien. Over de prijs ja echt te veel geld zelfs met Social deals bon. Het was een date en had het romantischer verwacht.. Kort om ik doet het nooit meer helaas.
Super schnelle Abfertigung der Fahrgäste, freie Platzwahl und kostenlose Kopfhörer für die begleitende Bandansage. Der Kapitän hat ordentlich für Unterhaltung gesorgt, indem er neben der Ansage und Info zu den Kunstinstallationen auch viele Infos, Anekdoten und Gags zum besten gab. Uneingeschränkt zu empfehlen!
Wat een afschuwelijke ervaring deze bootreis. Honderd mensen worden in een boot gepropt à raison van 25 euro dus 2500 euro per boot winst. Het lightfestival stelt zwaar , zeer zwaar teleur. Besteed uw geld liever aan andere aktiviteiten in Amsterdam.
Amsterdam Light Festival per boot zou ik dus niemand aanraden! De kunstwerken zijn op een enkele uitzondering na al niet bijzonder maar vanaf de overdekte boot ook nogeens slecht te zien. Je zit als sardientjes in een blik en als je een kunstwerk even iets beter wil bekijken … heb je pech want de boot gaat er snel langs. Vond het zonde van m’n 25 euro ! Tip: pak een fiets of loop er langs maar het voegt niets toe om dit vanaf het water te bekijken en helemaal niet met deze cruise.
Ik heb mail contact gehad over hulp bij reservering . Ik ben heel goed geholpen mijn dank .
If you’re 2 minutes late don’t even try… The staff will tell you to come back the next day with the same tickets but it’s all a lie. Waste of time.
Over booked boat cruise with not enough seats for everyone. Several couple or families had to split to avoid doing the tour standing. Some people had to go outside at the back. Rude service and attitude when I raised the issue. “This is like the bus, if you are not happy, you don’t take it”. A 26€ bus ticket where the windows are full of fog which makes it almost impossible to enjoy the lights tour.
On apprend sur l'histoire d'Amsterdam et on vois de jolie paysage
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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