Edmund was a big help in assisting me…
Edmund was a big help in assisting me to setup my Lyca prepaid SIM and convert it to eSIM. He guide me from start to finish.

Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
Lyca Mobile receives a largely positive reception, with many customers praising the helpfulness and professionalism of staff, particularly a representative named Edmund, who is frequently highlighted for his exceptional service. Reviewers appreciate his guidance in setting up SIM cards and resolving technical issues, noting that he makes the process easier and more pleasant.
However, there are significant complaints regarding customer service accessibility, with some consumers expressing frustration over long wait times and difficulties in reaching support. Issues with eSIM activation and billing errors also emerge, indicating a need for improvement in these areas. Overall, while many customers enjoy a positive experience with Lyca Mobile, the company faces challenges in customer service responsiveness and technical support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 235 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 5.0 | 7 |
| Jan 25 | 3.9 | 7 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.7 | 9 |
| Apr 25 | 4.4 | 8 |
| May 25 | 5.0 | 5 |
| Jun 25 | 3.6 | 9 |
| Jul 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 235 most recent reviews.
“It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in ac...”
“Waited for a refund since January never got it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 1.9 out of 5 (poor) | +7% | 235 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Lyca Mobile NO is #2 of 5 on overall rating in this group. On refunds, Maya Mobile scores higher (4.0 vs 1.9).
235 reviews of Lyca Mobile NO. Filter by what matters to you.
Edmund was a big help in assisting me to setup my Lyca prepaid SIM and convert it to eSIM. He guide me from start to finish.
It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in activating my sim card.
My guy Edmund was very pleasant to speak to and made the experience much much easier than going to the store
I want to highlight the excellent service provided by Edmond during a recent customer interaction. When he received a call from a me seeking assistance of my subscription, he responded with professionalism, empathy, and clarity. He took the time to listen attentively, asked the right questions, and guided me through the necessary steps in a calm and reassuring manner. What truly stood out was his ability to simplify complex information, making it easy for me to understand their options. His patience and dedication left a positive impression and demonstrated a strong commitment to customer satisfaction. Edmond is an asset to the team, and his approach reflects the high standards of service we strive to maintain. Keep up the great work!
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Had a bunch of questions before purchasing a plan with Lycamobile in Norway and Edmond was super helpful and patient.
Edmond has been very helpful, effective and kind.
Martin was amazing thank you
Witam, chce się z wami podzielić swoim doświadczeniem z operatorem sieci Lyca Mobile w Norwegii. Parę dni temu, przez nieuwagę zainstalowałem złośliwe oprogramowanie na swój telefon co doprowadziło do sytuacji kiedy to musiałem zdalnie wyczyścić swojego iPhone-a. Kartę operatora miałem w postaci e-sim więc byłem zmuszony pozyskać nową. Operator, który odebrał polaczenie był bardzo uprzejmy i cierpliwy. Doradził mi co mam zrobić i pomimo iż wymagało to czasu to on cierpliwie czekał i w sytuacji kiedy to musiałem się rozłączyć ( znów będę musiał komuś tłumaczyć wszystko od początku 😔🙃) on (Martin) odbierał moje połączenia na info linie Lyce Mobile 😀. Co oszczędziło mi ponownego tłumaczenia konsultantowi w jakiej sprawie dzwonię. Sprawa ma być finalnie zakończona w dniu dzisiejszym ale miłe doświadczenie z tą firmą dzięki Martinowi są na 6+. Serdecznie polecam 👌🏻👌🏻👌🏻
Edmund provided exemplary customer service. He was attentive, professional, and had helped me thoroughly with my concerns. thank you so much
There is a big difference between an advisor asking to be reviewed/mentioned by a customer and a customer asking if it is ok for the advisor to be reviewed/mentioned. And all I can say is that I have been having the best technical support from Martin so far, and I asked him if it ok for him to be mentioned. Martin has been very responsive, straight to solving the issue, and very helpful. I will keep using Lyca, despite some issues, because I'm confident that I can always get back to a great technical advisor like him. Tusen takk! :)
I tried to buy an esim thru website twice unsuccessful but i was charged on my card. Its been 3 days have been passed yet no refunds. Who should i talk or email to? Update: Help desk Marianne reached out and guided me thru the process. Will recieve refund within 5-7 working days. Thank you very much
A big thanks to Edmon for being so helpful and it was a very easy conversation with him 😊
It was such a good conversation with Edmond. Step by step helping me through my mobile swap process. So cool and humble. He served me so well. I wish you the very best Edmond
Edmond help me with my problem now everything is working.🫰🫰
Edmond was really helpful and kind with my lycamobile assistance
Lyca Mobile NO is a telecommunications provider specializing in international prepaid SIM cards and Pay As You Go services. The company offers customers competitive rates for national and international calls, making it an appealing choice for travelers and individuals seeking affordable communication options. With a focus on simplicity and flexibility, Lyca Mobile's services cater to a diverse customer base, including expatriates and frequent travelers who require reliable connectivity without the commitment of long-term contracts. Customers can easily obtain a prepaid SIM card through the company's website, lyca-mobile.no, which provides various plans designed to meet different communication needs. Lyca Mobile NO aims to facilitate seamless communication across borders, ensuring that users can stay connected with friends and family regardless of their location.
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