Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.1	60	100%		● Low

2.1 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 2.1
12-month avg: 2.1
All-time: 2.1
Category avg: 3.8

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
Lyca Mobile NLThis company	2.1 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	1.0 out of 5 (poor)	1.0 out of 5 (poor)	—	60
Asda Mobile	3.8 out of 5 (good)	50 out of 100	3.6 out of 5 (good)	2.3 out of 5 (poor)	4.1 out of 5 (good)	—	1,060
Maya Mobile	4.6 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	4.6 out of 5 (good)	—	1,060
Mint Mobile	3.3 out of 5 (fair)	100 out of 100	3.1 out of 5 (fair)	2.3 out of 5 (poor)	3.6 out of 5 (good)	—	1,060
ho. Mobile	3.9 out of 5 (good)	100 out of 100	—	3.5 out of 5 (good)	—	—	1,060

Bottom line: Lyca Mobile NL is #5 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 1.0).

Mohamed

1 review

Aug 31, 2025

Featured

Zeer slecht klantenservicepersoneel

Zeer slecht klantenservicepersoneel. Ze zijn onprofessioneel en hun taalgebruik is ronduit slecht. Het is erg moeilijk om hun Engels te verstaan.

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Donato

1 review

Aug 28, 2025

Featured

Awful experience

The data connection is often very poor and there are always issues when using Roaming data abroad. My last experience with the customer support has been awful. My regular bundle data for the month were almost done, so I received a SMS from Lyca with an offer to purchase 3 GB with the DATA BOLT On bundle. I purchased it. When the regular bundle data run out, the 3 GB additional I purchased were impossible to use. I tried every configuration of APN network, but i ended up buying an additional (different) Data bundle. I contacted the customer service and it was an awful experience. Via email (i was abroad), they take forever to reply and do not understand your problem, constantly trying to close the issue. Via call, terrible experience. They tried to convince me that I never bought the additional data, while i was right there with the receipt on the Lyca app on my hand. Annoying, impolite and rude people. The worst customer service experience I ever had. I kept sending email but they keep giving answers completely out of topic, it was completely frustrating. I will change provider and hope to join a class action soon!

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1 review

Aug 28, 2025

Featured

Facturatiw

Ik wil graag contact opnemen met jullie over een hele rare factuur die is betoverd graag snel contact opnemen want ik schrik hiervan

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Hamza

1 review

Aug 27, 2025

Featured

Waarom is de klantenservice niet…

Waarom is de klantenservice niet telefonisch bereikbaar de afgelopen dagen?

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Meirav Adi Baron

1 review

Aug 27, 2025

Be ware! Recharges prepaid automatically

Bought a prepaid sim to cover my one month in Europe (15 euros) Discovered that it automatically recharged itself for another month (another 15 euros) that i don’t need. Tried to message customer service so many times until i gave up. Be ware!!! Do not give credit card details

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Adi Zitter

1 review

Aug 26, 2025

Lycamobiel Zeer onprofessioneel en beneden verwachting

Geachte heer/mevrouw, Aangezien mijn eerdere berichten onbeantwoord zijn gebleven, verzoek ik u hierbij dringend om mijn abonnement per direct te beëindigen. Bij mijn aanvraag heb ik nadrukkelijk gekozen voor nummerbehoud van mijn huidige nummer. Dit is echter niet verwerkt in uw systeem. Omdat het nummerbehoud niet correct is uitgevoerd en ik bovendien geen reactie heb ontvangen op eerdere communicatie, wens ik het abonnement onmiddellijk op te zeggen. Graag ontvang ik zo spoedig mogelijk een schriftelijke bevestiging van de beëindiging en terugbetaling, zodat ik kan overstappen naar een provider die nummerbehoud correct uitvoert.

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Missy Lover

1 review

Aug 25, 2025

prepaid simkaarten zijn kansloos

Ik heb een prepaid simkaart, De drama begint daar al. Plaats het in de telefoon, krijg geen netwerk, kan geen klantenservice bellen, kan niet opwaarderen, krijg geen meldingen, instellingen, helemaal niets. Online info gevonden dat het een 'oude' simkaart kan zijn en ik een nieuwe moet nemen. Nu 8!!!! kaarten verder, en krijg op geen enkele manier de optie om iets te bellen, nummer te zien, op te waarderen, activeren, niets. Zit je dan met 8 simkaarten en €5 beltegoed die je in de prullenbak kan gooien. kansloos gedoe.

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Mayreen

1 review

Aug 23, 2025

It was very helpful

It was very helpful. Thanks for the person i talked to ( Meljun).he is so kind and he make sure everything is ok.

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Lakshmi

1 review

Aug 22, 2025

e-SIM issues and double billing with ZERO understanding or human consideration

Update after mail to trust pilot + reaching out to CSR(31 Aug 2025) After this review and mail from trustpilot assuring action I had hopes and also another person who could under issue seems to take up things to escalate but end result so far till today is the same. False promises and no action and now I am literally 2 months even without any mobile services ! They are just insisting me to buy a new phone to use a PHYSICAL sim instead of re provisioning of ESIM and with no adjustment to bills where I could not even use the services. So review still stands and I really do not recommend anyone to go for eSIM Lyca connection! Initial review (22 Aug 2025) : Pathetic customer service and total absence of a physical customer care center for Netherlands Lyca connection. PATHETIC ! I've started using an abonnement / subscription plan from Feb 2025. Took the subscription as they project themselves to have excellent offer and coverage etc and offered ESIM option. So happily started with physical sim and then migrated to eSIM. So far OK but first bill itself they billed me twice. The details showed charges are for Feb and March and billed on 6th March. So when enquired mentioned that is BAU and next month (April 6th) there will be no charges. So i was not expecting any bills for (Mar usage) but they did send a bill on Apr 6th and I paid and then send a mail to customer care. The response was very wired as they just send me the same bill again with ZERO explanation on the double charging. So I tried to contact them via phone and the person who addressed was promising said in next bill it will be reduced. But the story remained same. Every month 6th the bills kept coming and there was no refund or reductions, but i kept paying & send multiple mails to customer care with all bills etc finally i gave up by June. But then suddenly a day before my travel on July, the sim completely stopped working. There was no information on what was going on and i was literally stranded at nowhere. I had to take help of a colleague to reach to customer care who was least helpful, intial 2 people were not even able to understand the issue and made me change many settings etc. Then another one did not even understand there is an ESIM concept (so pathetic that they dont even know what services they provide ?? really !!?) Finally someone told it might be because ESIM is corrupted ! Now can someone explain why or how esims are corrupted as i am hearing this for the first time. I have been using esims long time enough as soon as it was launched at my place. May be for NL and Lyca it is a new concept, but not for me / us who are long term users. Now coming to the CORE irritating part - since i was traveling the next day I did not have much time and agreed to order for a physical sim - please remember now i have to take help from my friends to collect it and bring it along (outside NL) to use it !! More over i need to buy a new phone to put the physical sim ! Such a critical time when i needed the service the most i was TOTALLY IGNORED and HELPLESS CSR responses. Nevertheless when the July bill came i responded immediately mentioning that already i am double billed so for next 2 bills they need to make adjustments and nullify the July & Aug bill. But it seems they did not even consider reading my mail - NO RESPONSE and then i stopped mailing or calling. Just 2 days back I got a mail saying complete termination will be done if i do not pay. Today I reached back to NL and my sim is simply put in the phone (purchased ONLY for LYCA) and i cannot even call customer care from the number. HOW DO YOU CARE for YOUR CUSTOMERS LYCA? I am considering to take this up legally ASAP. So - My sincere feedback to ALL out there - Please go for another SP who can support you farrrrrrrr better don't waste your time and energy on such ruthless service.

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Samdra

1 review

Aug 21, 2025

Enorm veel gedoe met Lycamobile gehad

Enorm veel gedoe met Lycamobile gehad. Vorig jaar geprobeerd twee abonnementen voor mijn kinderen af te sluiten maar ontving maar geen bevestiging en geen simkaart. Na telefonisch contact te hebben gehad met de klantenservice, heel slecht verstaanbare medewerkers (callcenter buitenland?), bleek er geen abonnement bekend te zijn. Werd mij geadviseerd prepaid simkaarten te kopen en deze te koppelen wat uiteindelijk ook niet lukte dus opgegeven en naar Odido gegaan. Ontvang wel een factuur maar die herkenden de medewerkers van de klantenservice dus ook niet dus genegeerd. Nu een jaar later krijg ik een incassobureau op mijn dak dat ik 52,- moet betalen (officiële factuur die ik dus als niet kloppend had beschouwd was 11,- !) en ook als ik situatie uitleg blijven ze bij conclusie ik moet betalen. Erg nare ervaring met Lyca dus. Betaal altijd overal netjes mijn rekeningen maar hebben ze hun zaakjes niet op orde…

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Leo Gerts

1 review

Aug 20, 2025

Terrible support and no EU data

My EU data stopped working right after my basic allowance was used, even though I purchased extra add-ons. I contacted customer service multiple times (by phone, email, and even social media), but I keep getting sent from one place to another without a real solution. Support agents don’t properly understand Dutch or English, and nothing gets fixed. Basically, you get sent from pillar to post, while paying for services that don’t work. Update to my review: Lycamobile’s reply is misleading. Yes, I used my base 1GB roaming data, but I also purchased an extra 5GB add-on (€10) which never worked abroad. Despite multiple contacts, the issue was never resolved. This is not about “used data” – it’s about paid service not delivered. I am now requesting either a full refund of the €10 add-on or termination of my 24-month contract without penalty due to non-performance. So far, Lycamobile has only sent generic replies instead of real solutions. Vrijdag 29 augustus probleem nog steeds niet opgelost. Klote bedrijf!!!

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Mohammed Ali Abukar

1 review

Aug 19, 2025

I needed a swap sim because i lost my…

I needed a swap sim because i lost my simcard so it was done in one day actually they told me its gonna take about an hour or two but it was 24 hours process not one hour process they should have told me that but still am happy that its done so easy and so quick with the help of the customer service I appreciate it and i wanna thank them for the help and support.

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Dick Cloo

1 review

Aug 19, 2025

Mijn simkaart is beschadigd nu heb ik…

Mijn simkaart is beschadigd nu heb ik een nieuwe simkaart aangevraagd geprobeerd mijn nummer over te zetten maar via de website lukt niks nu heb ik hun nummer gebeld op Amsterdam klantenservice en kwam ik terecht in een verificatieproces dan gebruik ik deze nummer al ruim 10 jaar nu proberen ze met de verificatieproces vragen ze een aankoop van de laatste 6 maanden ben laatste aankoop is een jaar terug nou vragen ze de pukcode maar de nummer is al 10 jaar oud ik heb geen pukcode en dan stuurde ze mij een verificatie naar de nummer maar ik krijg helemaal niks binnen maar mijn nummer werkt alleen op mijn oude toestel niet op mijn nieuwe toestel en nu zegt deze meneer dat hij niks van mij kan doen nu ben ik mijn nummer kwijt waar ik jaren op bereikbaar ben geweest en al mijn contacten bekend staan met dit nummer en die raak ik nu kwijt hele slechte service ik ben nog steeds dezelfde persoon en ik ben diep teleurgesteld in lyca en ik raad iedereen aan over te stappen naar een betrouwbare provider ook was de man niet goed verstaanbaar en sprak hij slecht Nederlands waardoor er veel miscommunicatie is het zal misschien een goedkope medewerker zijn maar het langer termijn een dure omdat je op deze manier klanten verliest houdoe en bedankt

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Maria P.

1 review

Aug 19, 2025

Terrible customer service at…

Terrible customer service at LycaMobile. I was assisted by a girl who didn’t understand me and kept calling me “man” the whole time. After only one month having a phone number with LycaMobile, my line stopped working completely, as if it were blocked. She told me there was no problem with the line and that I just needed to change some settings, but those settings weren’t even accessible on my phone because the entire line was down. She kept insisting that I had to go into settings I couldn’t access, and suddenly she hung up on me.

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Anastasia Ivanov

1 review

Aug 13, 2025

Debt to Lycamobile

Dear Lycamobile, I am writing to express my concern regarding the following issue. On 03.01.25, I reported that my eSIM with the number +31684052562 could not be activated despite following your instructions. I also called Customer Services and was unable to resolve the issue. This meant I could not make any calls, send texts, or use mobile data. Therefore, the abonnement with this eSim was never activated, because I never got the necessary services. For this reason, I was using my old number from Lycamobile with physical sim card that is prepaid +31685884908. Recently I got an email from company Cannock, that I owe 401.05 euros to Lycamobile. I didn’t get emails from official Lycamobile email address with this bill. I also didn’t receive warnings from Lycamobile about this debt. I suppose that the issue might be in the situation with the abonnement discussed above. I’m looking forward to get an answer from you. Thank you in advance for attention. Yours faithfully, Anastasia Ivanov

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Ola

1 review

Aug 12, 2025

The customer service was really great.

The customer service was really great. I had issue with my bundle,I called explain everything, they help me immediately without any delay. What amazed me was the fact that I didn’t stay too long on the phone before I got connected to an agent. The agent was really helpful

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Annette Kruger

1 review

Aug 12, 2025

Lyca made a mistake and we have to pay.

We are an au pair company and ordered a sim only monthly subscription for an au pair. She received the incorrect sim card and we cancelled the contract. She received another sim card which did not work and we tried various times to contact them and explain the situation but with no progress. They made a mistake and now they want us to pay €33. The subscription was €11. I will never refer anybody to Lyca Mobile.

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Habteab

1 review

Aug 11, 2025

Teleurstellende klantenservice en frustrerend proces bij Lyca Mobile

Edit 1: overigens wordt hier door Lyca gereageerd om contact op te nemen maar inmiddels heb ik, ongeveer twee weken geleden bericht gestuurd en nog tot vandaag geen reactie ontvangen. Ik gebruik Lyca Mobile al zo’n 7 jaar, voornamelijk vanwege de voordelige prepaid-opties voor internationaal bellen. Het was zelfs lange tijd mijn vaste nummer. Toen ik later een abonnement koos, besloot ik mijn Lyca-nummer als tweede sim aan te houden voor prepaid-bellen naar het buitenland. Nu ik mijn pincode kwijt was, en ook de pukcode niet meer kon vinden omdat ik het simkaarthoesje van 7 jaar geleden kwijt ben, probeerde ik dit bij Lyca op te vragen. Helaas ging het vanaf dat moment helemaal mis. Na tien minuten wachten kreeg ik een medewerker aan de lijn die vriendelijk leek, maar zodra ik aangaf dat ik de laatste nummers die ik gebeld had niet uit mijn hoofd wist, wilde hij mij niet helpen. Zelfs toen ik hem later de nummers kon geven, werd hij chagrijnig en bleef volhouden dat ik alleen via e-mail mijn pukcode kon opvragen. Toen ik hem hierop wees, beëindigde hij abrupt het gesprek en hing op. Ik heb daarna een paar dagen geleden via e-mail mijn pukcode aangevraagd, maar nog steeds geen reactie ontvangen. Lekker. Lyca Mobile is makkelijk in aanschaf en geschikt als je simpel prepaid wil bellen, maar als er problemen zijn, is de klantenservice ronduit slecht en onbehulpzaam. Op basis van mijn ervaring kan ik deze provider niet aanbevelen.

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Andrii Kuznietsov

1 review

Aug 8, 2025

Don't use this terrible provider

Don't use this terrible provider, I have never seen a more terrible service than this miserable company in my life! I wish this company would go bankrupt and close so that people don't have to use this stupid service!

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Marc Vroegh

1 review

Aug 6, 2025

Dit bedrijf is niet te bereiken en laat…

Dit bedrijf is niet te bereiken en laat mijn abbonment niet annuleren Ze zeggen bereik me via deze mail maar ze reageren nooit, enigste plek waar ze reageren is op trustpilit en dan sturen ze je door naar hun mail waar ze uiteraard niet reageren

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Monthly average rating and review count
Month	Average	Reviews
Jun 25	1.6	13
Jul 25	2.6	24
Aug 25	1.7	23

Lyca Mobile NL reviews & trust report

Lyca Mobile NL has a poor customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 16 positive reviews

Top complaintsof 43 negative reviews

How it compares

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