Doesn't work properly sometimes 😕
Doesn't work properly sometimes 😕

Lyca Mobile PT is a telecommunications company that specializes in providing affordable national and international calling services, along with mobile data plans. The company offers a variety of prepaid card options and 5G eSIM services aimed at consumers seeking cost-effective mobile solutions. With a focus on delivering value, Lyca Mobile PT caters to individuals who require reliable communication services without the commitment of long-term contracts. Targeting a diverse customer base, Lyca Mobile PT is particularly popular among expatriates and travelers who frequently connect with family and friends across borders. The company's offerings include competitive pricing on prepaid plans, ensuring that users can access essential communication tools while managing their budgets effectively. Through its easy-to-navigate website, lycamobile.pt, customers can explore various plans and choose the best options to suit their needs.
Lyca Mobile PT receives a mixed reception from its users, with a significant number praising its service and competitive rates. Many customers appreciate the ease of their plans and commend the helpfulness of the customer support team, highlighting positive interactions with staff like Amanda and Jenny.
However, a substantial portion of reviewers express frustration with issues such as poor network quality, slow internet speeds, and problems with automatic top-ups, which some describe as unauthorized charges. Complaints also include difficulties in reaching customer service and unresolved technical issues, particularly with eSIM functionality. While some users find value in the service, the recurring problems with connectivity and billing detract from the overall experience. The sentiment leans towards the positive, but significant concerns remain.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 594 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.1 | 9 |
| Sep 24 | 3.3 | 7 |
| Oct 24 | 4.9 | 36 |
| Nov 24 | 4.1 | 18 |
| Dec 24 | 3.7 | 12 |
| Jan 25 | 4.0 | 11 |
| Feb 25 | 4.0 | 24 |
| Mar 25 | 3.3 | 9 |
| Apr 25 | 3.5 | 11 |
| May 25 | 3.3 | 20 |
| Jun 25 | 2.9 | 8 |
| Jul 25 | 2.8 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“His service his Internet etc”
“I'm trying to contact customer service for two days now, but I don't have any response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | −20% | 594 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Lyca Mobile PT is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 2.2).
500 reviews of Lyca Mobile PT. Filter by what matters to you.
Over a year ago
Doesn't work properly sometimes 😕
Over a year ago
Top up happen automatically . Though i already off the auto renew. This is robbery .
Over a year ago
O tarifário é apenas para "agarrar" clientes, depois tudo é complicado... O chat vitual não resolve, o atendimento telefónico demora dezenas de minutos,... Os dados são péssimos! Onde os outros opera... See more
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Doesn't work properly sometimes 😕
Top up happen automatically . Though i already off the auto renew. This is robbery .
O tarifário é apenas para "agarrar" clientes, depois tudo é complicado... O chat vitual não resolve, o atendimento telefónico demora dezenas de minutos,... Os dados são péssimos! Onde os outros operadores têm 5G a Lyca Mobile tem 2G e GPRS... Por isso, não interessa ter 20GB...50GB... porque não consegues usar... enfim, só tenho pena ter colocado a crédito 60€ na conta (para reaver o dinheiro tens de fazer requerimento e esperar pelo menos 7 dias...), senão já tinha deixado a Lyca Mobile há vários meses... Só estou à espera de gastar o dinheiro da conta para passar o número para outro operador.
Network is very poor
Very low quality internet very slow as well as can't open any government site in Portugal.
Update: I replied on the message below at the same day! And sent one more email to them. (Just for in case.) And - nothing! Today is 21/07/2025. Three days passed and they didn't get in touch with me! I bought Lycamobile Unlimited plan to use it for roaming in EU. And it doesn't work! At all! I'm trying to contact customer service for two days now, but I don't have any response. I can't call them because my card is not working. And only you can do is chat with AI or send an email.
I’ve noticed that two mobile plans have been active on my account at the same time: • Lyca National M – 20 GB (renewed and charged €15 today) • Lyca Boss – Unlimited (activated and charged on July 4th) These two plans have been running in parallel, which was not intended.
great rate easy plan
Sinal de internet péssimo
E sim card plan, haven’t been able to use my e SIM card plan or allowance or number for months but still paying
His service his Internet etc
This really is Ridiculous! For the 6th month in a row I've been overcharged, too much money has been taken from my credit card, an amount I did not authorise. Every month I must contact Lyca Mobile and ask them to refund it, this is very frustrating, annoying and wasting my time. I've asked them to stop it happening but nothing changes.
I was attended by Amanda and she assisted me with my queries perfectly. There was no delay or a long waiting time.
Excellente application avec services immédiats mais le seul souci la facture vient sans mon adresse. Je vous suggère d'ajouter mon adresse à la facture électronique comme ça je puisse l'utiliser comme un document authentique et entant que justificatif
No funciona el hotspot y en el sitio web, no está claro ni en lugar fácil de encontrar que esta funcionalidad fue bloqueada. Me indicaron por el chat que no se podía para evitar congestión de la red. Le pedí la devolución de mi dinero y me indicó que había usando 250 MB de 100GB (los que me gasté investigando cual era el motivo por el cual no me funcionaba el hotspot) y se negaron a devolverme el dinero. Apenas 2-3 horas use el servicio y no me sirvió, lo quería para poder trabajar.
The connection is often lost and I cannot hotspot from my plan which was my main use of the lyca
Jenny i really to love to talk to jenny. . She is very kind. I give to her 1000 star
This is the one of the best mobile network company in Portugal.
very good and effective
Registo para Acesso a internet extremamente confuso, não consegui até hoje,
Lyca Mobile PT is a telecommunications company that specializes in providing affordable national and international calling services, along with mobile data plans. The company offers a variety of prepaid card options and 5G eSIM services aimed at consumers seeking cost-effective mobile solutions. With a focus on delivering value, Lyca Mobile PT caters to individuals who require reliable communication services without the commitment of long-term contracts. Targeting a diverse customer base, Lyca Mobile PT is particularly popular among expatriates and travelers who frequently connect with family and friends across borders. The company's offerings include competitive pricing on prepaid plans, ensuring that users can access essential communication tools while managing their budgets effectively. Through its easy-to-navigate website, lycamobile.pt, customers can explore various plans and choose the best options to suit their needs.
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