Madman Entertainment is an independent film distributor based in Australia, specializing in the release of remarkable stories that resonate with audiences across Australia and New Zealand. The company focuses on curating a diverse range of films that not only entertain but also provoke thought and inspire meaningful conversations. Their extensive catalogue includes both new releases and repertory screenings, catering to a variety of cinematic tastes. The primary customers of Madman Entertainment include film enthusiasts, event organizers, and educational institutions looking to present compelling films that encourage reflection and discussion. By providing access to a wide array of films, along with the option to book screenings, Madman Entertainment aims to enhance the viewing experience by fostering community engagement around cinema.
Madman Entertainment receives mixed feedback from customers, with a notable divide in experiences. On the positive side, many reviewers praise the excellent customer service, highlighting quick responses and effective problem resolution.
Some customers report satisfactory order fulfillment, receiving their items in good condition and within reasonable timeframes. However, a significant number of complaints focus on slow service and poor communication, particularly regarding order tracking and fulfillment. Several consumers express frustration over unfulfilled orders, with claims of items being sold out after payment was processed. Additionally, issues with the quality of DVDs and figures have been noted, leading to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 15 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 15 most recent reviews.
“Excellent customer service”
“Customer service can definitely improve”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Entertainment Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
Madman EntertainmentThis company | 2.9 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 15 |
| 2.7 out of 5 (poor) | 100 out of 100 | — | −32% | 100 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: Madman Entertainment is #3 of 5 on overall rating in this group.
15 reviews of Madman Entertainment. Filter by what matters to you.
Customer service can definitely improve. Ask a simple question, get nothing but the automatic reply and nothing else for days. Their DVDs are often vanilla too, despite sometimes having special features advertised on the back. My advice would be to purchase elsewhere
Don't bother ordering Japanese figures with this company. I can understand shipping times, but even using the slowest of shipping; seamail, figures you would expect to arrive to you at the very least a few months after they release in Japan. With Madman? Nope. Good luck getting anything on time. The release dates they have for things are placeholders and when those dates come and pass they just push the date back another month. The last few orders I've had from them have taken over 6 months PAST thier Japanese release date. It's not like you're saving money using them either, they jack up the price but don't charge you postage. Save your time, spend the same amount to get the item quickly direct from a Japanese seller.
They took my order and charged me, then didn't ship anything. I emailed them and they told me they shouldn't have had the listing in the first place as it was already sold out. By the time I checked with them the item was impossible to get. They then told me that they might give me a refund. Never even attempted to contact me when they realised there was a problem. Useless customer service that doesn't respond.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 53% are 1–2★.
Title: Unsatisfactory online DVD order via Madman NZ DVD order on 23/11/21 eventually delivered by 31/1/22 Main problem: insufficient & ambiguous communication DVD order 23/11/21 by credit card - 24/11/21 debited Madman Australia 16/12/21 release date for DVD on Madman site 29/12/21 & 25/1/22 separate email replies from Madman NZ & Madman Australia to email queries for expected date of delivery. These were polite but not followed up with any updates No tracking service provided on package / Order date gave as: 26/1/22 not 23/11/21 Overall: consider Madman Entertainment online DVD experience as unsatisfactory and would NOT recommend or use this service again
I ordered 5 light novels back in march 2020 and payed for it by money order and they still have not processed the money order and sent the books. customer serves is a joke, you email them to get answers and they don't bother responding to your concerns. the money order have one of those trackers on it from australia post and they said the company had put a hold on their mail during lockdown. AND DELIVER A ORDER?????????
I have never dealt with this company before and only heard about them when I received an email from "Paypal" saying that I had ordered My Hero Academia: Vigilantes (Manga) Vol. 06. When I hovered over the hyperlink that was for "paypal.com" and "orders @ paypal.com" it actually was for madman.com.au and orders @ madman.com.au. If you want to deal with a company who tries to steal your Paypal information them go ahead.
You guys are usually wonderful, but today in cinemas I had quite the frustrating experience. Event Cinemas Liverpool - 25/11/17 - 1pm Fate/Stay Night Heaven's Feel. The movie had subtitles that would go to the top of the screen when the characters were taking up the bottom, except the top of the screen wasn't visible. In a god damn cinema. I literally could not read half of what was being said and had to sit through the whole two hour movie losing $20 because of this. Thanks for ruining the most hyped anime movie in the last 3 years. Please make sure the resolution of your GOD DAMN videos fits the god damn cinema screen, with love, a very very annoyed fan.
Madman Entertainment is an independent film distributor based in Australia, specializing in the release of remarkable stories that resonate with audiences across Australia and New Zealand. The company focuses on curating a diverse range of films that not only entertain but also provoke thought and inspire meaningful conversations. Their extensive catalogue includes both new releases and repertory screenings, catering to a variety of cinematic tastes. The primary customers of Madman Entertainment include film enthusiasts, event organizers, and educational institutions looking to present compelling films that encourage reflection and discussion. By providing access to a wide array of films, along with the option to book screenings, Madman Entertainment aims to enhance the viewing experience by fostering community engagement around cinema.
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