Service is slow but pretty good…
Service is slow but pretty good customer service
Madman Entertainment is an independent film distributor based in Australia, specializing in the release of remarkable stories that resonate with audiences across Australia and New Zealand. The company focuses on curating a diverse range of films that not only entertain but also provoke thought and inspire meaningful conversations. Their extensive catalogue includes both new releases and repertory screenings, catering to a variety of cinematic tastes. The primary customers of Madman Entertainment include film enthusiasts, event organizers, and educational institutions looking to present compelling films that encourage reflection and discussion. By providing access to a wide array of films, along with the option to book screenings, Madman Entertainment aims to enhance the viewing experience by fostering community engagement around cinema.
Madman Entertainment receives mixed feedback from customers, with a notable divide in experiences. On the positive side, many reviewers praise the excellent customer service, highlighting quick responses and effective problem resolution.
Some customers report satisfactory order fulfillment, receiving their items in good condition and within reasonable timeframes. However, a significant number of complaints focus on slow service and poor communication, particularly regarding order tracking and fulfillment. Several consumers express frustration over unfulfilled orders, with claims of items being sold out after payment was processed. Additionally, issues with the quality of DVDs and figures have been noted, leading to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 15 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 15 most recent reviews.
“Excellent customer service”
“Customer service can definitely improve”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Entertainment Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
Madman EntertainmentThis company | 2.9 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 15 |
| 2.7 out of 5 (poor) | 100 out of 100 | — | −32% | 100 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: Madman Entertainment is #3 of 5 on overall rating in this group.
15 reviews of Madman Entertainment. Filter by what matters to you.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 53% are 1–2★.
Madman Entertainment is an independent film distributor based in Australia, specializing in the release of remarkable stories that resonate with audiences across Australia and New Zealand. The company focuses on curating a diverse range of films that not only entertain but also provoke thought and inspire meaningful conversations. Their extensive catalogue includes both new releases and repertory screenings, catering to a variety of cinematic tastes. The primary customers of Madman Entertainment include film enthusiasts, event organizers, and educational institutions looking to present compelling films that encourage reflection and discussion. By providing access to a wide array of films, along with the option to book screenings, Madman Entertainment aims to enhance the viewing experience by fostering community engagement around cinema.
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