One of the best hotels that I have …
One of the best hotels that I have stayed in ! Will defiantly be back !

Malmaison Hotels is a collection of luxury boutique hotels located across the UK, offering a unique blend of stylish accommodations and upscale dining experiences. The company specializes in providing guests with well-designed rooms and a variety of amenities, including restaurants, bars, spas, and fitness facilities. Malmaison caters to both leisure and business travelers, ensuring a comfortable and memorable stay for individuals and groups alike. With an emphasis on personalized service and distinctive design, Malmaison Hotels also offers options for special events such as weddings and corporate meetings. Guests can enjoy a range of dining options, including the renowned Chez Mal Brasserie & Bar, and partake in various promotions, experience vouchers, and packages tailored to enhance their stay. The company focuses on delivering high-quality hospitality in prime locations, making it an appealing choice for those seeking a luxurious getaway or a functional space for business engagements.
Malmaison Hotels receives a mixed response from guests, reflecting both commendable service and significant issues. Many reviewers praise the attentive and friendly staff, highlighting their positive experiences during stays, particularly in locations like Glasgow and Belfast.
Customers often mention the comfortable accommodations and quality food, with some describing their experiences as delightful and recommending the chain. However, numerous complaints arise regarding room conditions, such as heating issues and unsatisfactory cleanliness. Additionally, several guests report poor customer service, particularly during billing disputes and at reception, which detracts from their overall experience. The inconsistency in service and room quality leads to a divided sentiment among guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 125 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.3 | 3 |
| Mar 25 | 3.3 | 4 |
| Apr 25 | 2.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 125 most recent reviews.
“I stayed at Malmaison Glasgow and the reception staff were SO lovely”
“Aberdeen Hotel experience on non business related trip was extremely poor, so much so that I shortened my stay from 3...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 1.5 out of 5 (poor) | −26% | 125 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Malmaison Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
125 reviews of Malmaison Hotels. Filter by what matters to you.
One of the best hotels that I have stayed in ! Will defiantly be back !
Nice rooms, friendly frontdesk staff and good location in Aberdeen, however bar and restaurant services is rather poor. Long wait for food and when arriving wrong order, ending up giving up on lunch and drinks.
The room was amazing and the staff were excellent and really attentive. Highly recommended.
Stayed at the malmasion hotel on the quayside in Newcastle Upon Tyne for one night just over a year ago. We ate at the restaurant inside it. The staff were professional and friendly the food was amazing. Not gunna lie it is quite expensive to stay/eat there but totally worth it as a treat for a special occasion.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 44% are 1–2★.
Malmaison Hotels is a collection of luxury boutique hotels located across the UK, offering a unique blend of stylish accommodations and upscale dining experiences. The company specializes in providing guests with well-designed rooms and a variety of amenities, including restaurants, bars, spas, and fitness facilities. Malmaison caters to both leisure and business travelers, ensuring a comfortable and memorable stay for individuals and groups alike. With an emphasis on personalized service and distinctive design, Malmaison Hotels also offers options for special events such as weddings and corporate meetings. Guests can enjoy a range of dining options, including the renowned Chez Mal Brasserie & Bar, and partake in various promotions, experience vouchers, and packages tailored to enhance their stay. The company focuses on delivering high-quality hospitality in prime locations, making it an appealing choice for those seeking a luxurious getaway or a functional space for business engagements.
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