A reassuring positive experience with Support Team regarding subscription matter ☺️
I was originally excited to have found the masterclass platform, it looked interesting and extremely well designed and thought through . I was very much looking forward to making the most of my subscription. I followed the process and all seemed great, I thought that I had signed up for the monthly instalments which felt manageable to both my budget and learning time. I submitted my payment and then I panicked as I hadn’t looked closely enough as what I had purchased was a yearly subscription 🫨 which was £168.00p . i was mortified, I tried to resolve this via the Chat Bot app the response was supportive and helpful but the support team is not based in the uk, so I had an agonising wait for my support ticket to reach the Masterclass support team. I did email a few times, and I then I also contacted via logging in through the Masterclass app on my mobile and my issue was resolved straight away . The support team were extremely helpful and understanding and appreciated this was a genuine error on my part ..( I didn’t access any of the classes whilst this was being resolved). I did expect that I would not be eligible for a refund and expected to have to put this down to my error but I was pleasantly surprised the support team authorised my refund request and the my original subscription is not returned to my account . Thank you very much Masterclass Support for being so helpful and understanding I am very grateful. On another note if you ever do consider offering a monthly subscription this is something I would definitely be interested in this. I do feel sad that others experiences don’t seem to be as positive as mine but I did want to share that my experience was a very positive one .
