Ministryofdrinks is an online platform based in the UK that specializes in providing a comprehensive selection of alcoholic beverages, including wines, spirits, and craft beers. The company is dedicated to offering customers a user-friendly experience for browsing and purchasing a wide variety of drinks from various brands. Through its digital marketplace, Ministryofdrinks aims to cater to both individual consumers and businesses, including bars, restaurants, and event organizers seeking quality beverage options. The company emphasizes convenience and accessibility, allowing customers to easily navigate their extensive catalog and find products that suit different preferences and occasions. With a focus on customer satisfaction, Ministryofdrinks facilitates a seamless online shopping experience, aiming to meet the diverse needs of its clientele in the competitive drinks market.
Ministryofdrinks receives a significant amount of negative feedback, with many customers expressing frustration over poor service and delivery issues. A common complaint is the lack of communication, as numerous reviewers report no order confirmations or responses to inquiries, leading to feelings of being scammed.
Some customers mention that their orders, including high-value items, either never arrive or are significantly delayed, with one reviewer waiting a month without receiving their product. However, there are a few positive experiences noted, with some consumers appreciating the competitive prices and timely delivery of their orders. Despite these isolated positive reviews, the overwhelming sentiment reflects dissatisfaction with the company's reliability and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very good prices, delivery took a little while (hence the 4 stars), but arrived well packed”
“2 x magnums of Veuve rose champagne ordered for my friends birthday and were not delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Ministryofdrinks is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
60 reviews of Ministryofdrinks. Filter by what matters to you.
Over a year ago
This company now operates as Simply Wine with exactly the same issues. No confirmation email No way of contacting them as they don't reply to any correspondence. I did eventually get my wine but I ha... See more
Over a year ago
Very good prices, delivery took a little while (hence the 4 stars), but arrived well packed. Was a little concerned after reading the reviews, but unnecessary, will use again.
Over a year ago
dormant on companies house, to an opend busines, but website still taking payments. Just a scam. no reponse to emails, contact for doesnt work, must be money laundering or just a basic scam.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 70% are 1–2★.
2 x magnums of Veuve rose champagne ordered for my friends birthday and were not delivered. Initially they said they were signed for when asked for copy of signature this statement was retracted. Asked for photograph of parcel delivered not forthcoming. DO NOT USE this company use champagnes direct instead - they deliver the items.
This company now operates as Simply Wine with exactly the same issues. No confirmation email No way of contacting them as they don't reply to any correspondence. I did eventually get my wine but I had several sleepless nights worrying that i had been scammed. Therefore I wouldn't recommend this company as a consumer needs to trust the supplier.
Very good prices, delivery took a little while (hence the 4 stars), but arrived well packed. Was a little concerned after reading the reviews, but unnecessary, will use again.
dormant on companies house, to an opend busines, but website still taking payments. Just a scam. no reponse to emails, contact for doesnt work, must be money laundering or just a basic scam.
I would give them zero stars if i could ! This company say that products are in stock then leave you hanging! no communication ,no confirmation e-mail ,cant contact them! avoid at all costs
Worried when I saw reviews. My order was however delivered within 2 business days. Wine was best price I’ve seen in uk too. So all in all great experience. Only negative was no order confirmation via email.
Abysmal service. Ordered a £100 bottle of rum for my father’s 70th birthday and paid nearly £10 for delivery. It took 7 days to arrive as it was ‘delayed’. No communication when I complained about the length of time for delivery. Very poor and disappointing as a simple apology would have made a great difference.
Its been once month and my order hasn't arrived. Asked for a refund and they advise I will get one once I return the item (that i haven't received!!) Its clear from the parcel force tracker that he delivery was never delivered.
They are fraudulent, read all reviews , you will not receive your products or refund and they will never respond to emails , live chat does not work and there is no phone number
This is my first review ever, but I feel compelled to warn everyone to avoid this company at all costs. Once you place your order it will become "pending". After you have placed your order it then becomes impossible to contact them, they will not answer the telephone, respond to emails or acknowledge your communication in anyway. It is impossible to find out if your order has been received, processed, acknowledged or even when it will be delivered, if at all. Please do not use and warn others not to either.
I ordered before checking the reviews. After i checked reviews i was worried by all the bad experiences as i had paid around £70 for a bottle for a birthday. I received communications via email and text when anything changed with my order (it was being packed, it had been shipped, the courier had receieved it and when a tracking nunber was available) i placed my order on 22.03.23 and received my order today 23.03.23. VERY VERY IMPRESSED WITH THE 5* SERVICE AND WILL DEFINITELY USE AGAIN. Competitive pricing and great communication.
just poor ! never received items and not refunded avoid at all costs like other buyers i wish i had read the crappy reviews before i gave my money up company's like these need abolishing to make room for the legit ones shame on you ministry of so called drinks
I placed an order during Black Friday sales. They failed to deliver it on time and when questioned promised that it would be delivered soon. Nothing came and I cancelled order and received a refund, by which time the Sales were over.
What an absolute waste of internet space this bunch of Circus clowns are. If only I had read Trustpilot reviews first. People read the reviews and run, run fast and far. Thank goodness for Paypal who have the clout to sort things out. A thoroughly nasty experience.
Terrible service, contacted PayPal, they provided a phone number - straight to voicemail every time. Nil response to my messages to “customer service”. AVOID THIS COMPANY THEY DO NOT CARE AT ALL ABOUT THE CUSTOMER
I placed an order for nearly £150 of drinks and 10 days have transpired without any explanation as to why or if there’s a delay. I will be asking for a full refund and won’t use them again. Very poor customer service.
Always found Ministry of Drinks excellent, well packaged, delivery on time and whenever I've asked a question they've replied quickly. Used them in the run up to the last two Christmases an no complaints at all.
I wish I had read these reviews before ordering two cases of wine for Christmas. If I had I could probably have guessed that it was unlikely to turn up in time.....or ever. Really appalling service, they take your order, email you a confirmation and then impose radio silence. Useless, please avoid.
On website out of stock items clearly displayed I placed an order on 2nd November, for 3 bottles of fortified wine. Prices were very competitive. I received an email same day with details of the order. On Saturday 14th November I sent email asking about my order. PayPal logged the order was on hold, ie funds had not been taken. I received a reply from the Ministry of Drinks logistics department the same day informing me the order would be dispatched the early part of next week. I received emails regards the dispatch and shipping with SMS from Parcelforce although I received no tracking number. I received my order in full on Thurs 18/11/2011. Securely packaged Overall highly satisfied considering the excellent value of the fortified wines
Terrible service, ordered a £200 bottle which never arrived. After chasing was told there was a mistake & no stock. Expect an update in a few days which never happened, chased to be told no stock order cancelled & refunded. Still waiting for a refund which hasn’t happened.
Ministryofdrinks is an online platform based in the UK that specializes in providing a comprehensive selection of alcoholic beverages, including wines, spirits, and craft beers. The company is dedicated to offering customers a user-friendly experience for browsing and purchasing a wide variety of drinks from various brands. Through its digital marketplace, Ministryofdrinks aims to cater to both individual consumers and businesses, including bars, restaurants, and event organizers seeking quality beverage options. The company emphasizes convenience and accessibility, allowing customers to easily navigate their extensive catalog and find products that suit different preferences and occasions. With a focus on customer satisfaction, Ministryofdrinks facilitates a seamless online shopping experience, aiming to meet the diverse needs of its clientele in the competitive drinks market.
This profile hasn't been claimed by the business owner.
