MoneyLion is a financial technology company that provides a comprehensive suite of services aimed at helping individuals manage their finances more effectively. The platform offers a variety of products, including personal loans, credit cards, and credit monitoring, designed to assist users in borrowing, earning, and building their credit. MoneyLion's services cater to a diverse customer base, including those seeking to improve their financial literacy, manage debts, or invest for the future. The company's flagship offerings include Instacash, which allows users to access funds quickly, and Credit Builder Plus, a tool designed to help individuals enhance their credit scores. Additionally, MoneyLion features a mobile banking solution called RoarMoney, which enables users to spend, save, and track their financial activities with ease. Through its innovative approach, MoneyLion aims to empower consumers to take control of their financial well-being and make informed money management decisions.
MoneyLion receives overwhelmingly negative feedback from consumers, with many describing it as a scam. Reviewers frequently express frustration over account management issues, including unauthorized charges and difficulties accessing funds.
Customers report that the app malfunctions, preventing them from withdrawing their own money and leading to overdraft fees due to poorly timed automatic repayments. While a few users mention the app as "amazing" and appreciate its potential for credit building, these positive remarks are vastly outnumbered by complaints about broken promises and unresponsive customer service. Many feel trapped by high fees and complicated processes, with some stating they regret ever signing up. Overall, the sentiment is largely negative, with a significant majority of users advising others to avoid MoneyLion.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 60 | 100% | -0.2 | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 2 |
| Feb 25 | 1.7 | 11 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 1.3 | 13 |
| May 25 | 1.8 | 5 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.4 | 8 |
| Aug 25 | 1.3 | 6 |
| Sep 25 | 1.2 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Money Lion is an amazing app to make big loads and also an amazing app when your struggling with stuff I like it beca...”
“Do not open an account with these scam artists”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.5 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.1 out of 5 (poor) | −19% | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: MoneyLion is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.3).
60 reviews of MoneyLion. Filter by what matters to you.
Over a year ago
Do not open an account with these scam artists! They will connect to your bank and hit your account, sometimes 10 times a day, until they somehow send through their exorbitant charges some other way t... See more
Over a year ago
Wasted money to complete game offers and wasn't rewarded, support is full of excuses. Such a scam . Have no issues with any other apps I use to get rewarded by playing games, only here .
Over a year ago
Money lion is a big scam to me a signed up for a loan because I needed the money and wanted to build my credit and they lied and told me I won’t get the loan untill I pay it in full first ! And dramti... See more
Over a year ago
Moneylion automatically take repayments around 1am the day I'm paid but with my bank my pay check don't even hit my account until around 7-8am so it causes me to over draft fee or sometimes denied pay... See more
Quick answers to the questions people ask most.
MoneyLion has received a mix of reviews, with a significant number of customers expressing frustration over their experiences. While they have a presence in the finance sector, potential users should consider the 1-star ratings and numerous complaints before proceeding.
There are numerous verified reviews from customers who have reported issues with MoneyLion, including difficulties with loan processing and customer service. Many users have labeled their experiences as scams, indicating a pattern of dissatisfaction.
MoneyLion provides financial products including loans, credit-building tools, and cash advances. However, customer feedback suggests that the reliability of these services may vary.
MoneyLion typically requires bank account information for direct deposits and repayments. Some users have reported issues with automatic withdrawals aligning poorly with their pay schedules.
MoneyLion offers customer support primarily through their app and online channels. However, several reviews highlight dissatisfaction with their customer service responsiveness and effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Do not open an account with these scam artists! They will connect to your bank and hit your account, sometimes 10 times a day, until they somehow send through their exorbitant charges some other way to get the bank to pay, even though I've stopped payment on them. I finally had to close my debit card and checking account to get these individuals to stop debiting my account. They were taking over $120 per month for excessive membership fees, a $1,000 "loan", of which I only received $75, and unreasonable fees for $5 of "Instacash". I have incurred multiple overdraft fees at $35 per occurrence, and I purposely don't have overdraft protection. My bank is not supposed to pay if it overdrafts, however, MoneyLion was somehow putting debits through using different ways to get paid even though I was hundreds in the negative. I have tried repeatedly to close my MoneyLion account; tried on the app multiple times, called, sent emails, disconnected their access to my bank, stopped payments, changed the card attached for payments, and filed bank disputes. They STILL find a clandestine way to get your money by using a different name and Merchant ID, according to my bank. Now they are saying I signed a commitment to pay fees and keep it open. This company, which is a GreenDot company, (also questionable), needs to be stopped! Definitely, a class action lawsuit needs to be filed against their predatory lending practices! I currently have no income, as I'm waiting for the initial disability payment, as a result of an accident. Over the past few months, I went days without eating because they drained my account to the point I didnt even have a dollar. THANKS MONEYLION, GUESS YOU GOT FED WHILE I STARVED!
Wasted money to complete game offers and wasn't rewarded, support is full of excuses. Such a scam . Have no issues with any other apps I use to get rewarded by playing games, only here .
Money lion is a big scam to me a signed up for a loan because I needed the money and wanted to build my credit and they lied and told me I won’t get the loan untill I pay it in full first ! And dramticly dropped my credit score! I highly dont recomend.
Moneylion automatically take repayments around 1am the day I'm paid but with my bank my pay check don't even hit my account until around 7-8am so it causes me to over draft fee or sometimes denied payment. So Moneylion really needs to check the time they take automatic repayments because not all banks are the same.
Liars. Hold to your word, ifs legally binding and i promise thats not something you want to test. There is ZERO confusion itnwhatnthey told me verbatim and at every move foreward there is a new hurdle. Its deceptive. And it is on the fringe of illegal, at best its predatory in nature, just as many of the false advertisements i get. You intentionally mailed and deceive impoverished persons for your financial gain. Why pay 19.99 a month forna "secured loan" when most secured credit cards do the identical thing but cost 49 annually if at all? Why say I have boosts i can utilize when I cant. Why go out of your way to provide me in writing that all I jeed to do is repay my advance to move to tier 2. Disgusting. Paid back my advance today. Apparently you dint move up ina tier for "paying it back early " despite the verbiage saying "pay on or before your due date". They mean you can only advance if you pay on the day it's due. Also a manager said otherwise. Also support chat has documented otherwise. 24-48h return call? Yeah right. Guarantee you read this and reply in the next few hours. Tell them to do their job, im demanding, not asking. Move me up at minimum 1 tier for all this insane bs that is not disclosed, or youre lied to about. Financial institutions whom intentionally lie should jot be trust at all. 3.7 is an INSANELY low score on here for this type of service.
I wish I never got involved with this scheme cause I have to pay 500$ just to close the account and I don’t have the money to pay for that. They make it sound so good and they catch you that way.
With the hard time to get my fundsout. Bô ł døń wàrès exceptional work was able to get back my funds
So i have done the credit builder lian twice now, to try and rebuild my credit, when i have payed them off the money automatically gets sent to your roar money bank acct, once you try to transfer it out of there to your original bank acct it requires a verification code sent from moneylion, but they never send the code, so you cant transfer the money!!
MoneyLion is a total RIPOFF and a nightmare to deal with! My sister is battling stage 4 metastatic cancer and depends on every penny for her medical care. This predatory company drafted $800 from her primary bank account and then had the audacity to lock her MoneyLion account so she couldn’t transfer the funds back. She contacted them immediately, and instead of helping, they’ve given her nothing but the runaround. They demanded a selfie with her ID in her hand — even after she told them she is bedridden. She still managed to send them FOUR photos, yet they rejected every single one, making up excuses like the ID wasn’t “clear” or “readable.” Each time, they came back asking for more pictures, giving absurd instructions that are impossible for someone in her medical condition. This is disgusting, heartless, and unethical. They’re holding money that she desperately needs for treatment while wasting time with endless hoops to jump through. In my opinion, this company preys on customers, has zero compassion, and should be avoided at ALL costs. If you value your time, sanity, and money — run the other way!
App malfunctions and will not allow you to withdraw your own money due to the security process and the app not texting your phone the code. Customer service provides zero support. They are not a real bank with a real reputation, with real employees who care about the success of the establishment.
Broken promises. Don’t want to pay on earned rewards even for their system errors. Blames the customer, holds them to unknown secret standards.
I like you can get an advance. But I never corresponds well with my paycheck. And recently took money I was going to use for food so now I don't have any money for food. Amohnt taken was not even the amoj t of the advance. They just took what i had. And pay day is still 4 days away
This is the absolute app !! Don’t let them talk you into direct deposit this is a nightmare …. It’s like customer service CAN ONLY read the prompts on their screen and have no common sense.
Happy but could do better with customer service
Automatically kick me off the site, even though I’ve been using it every day. What a crappy app.
I tried to get instacash loan sent to my bank debit card, instead it sent to a roar account that I hadnt even set up. When the stupid AI chat person "Jen" finished telling me how she understood how frustrated I was, they proceeded to take $84 from my bank account! Luckily it triggered a fraud alert and it was blocked! My debit card is now stopped and I went through plaid to unlink my bank account. I will still be watching my bank account for awhile, since they wont actually close my moneylion account. I never recieved any money from them anyway.
I never got a loan from them I attempted to get a loan and was denied yet they kept billing me as if I had gotten a loan. I told them I never got a loan they took my credit score from 670 to 490 and mind you they never gave me any loan I never got a single penny from them they charged off my fake loan and then put an additional $60 charge on my credit report leaving 6 derogatory marks on my credit all over a loan I never received
The loans are done by third parties which makes you go to another app. What's the point when you can just set up with the other app? Custom services never answered my questions and when I tried to deactivate my account it said it was unable to and I now have to call a number to do so. Save yourself the time and just use the other platforms since using this one makes you anyways
Money lion holds ur money while they have received it and been cleared and processed just cus the pay date is showing certain date they take advatage to gain more profit off of u while ur telling them ur in need of the money it’s life threatening situation they don’t care they say sorry if u end up dying from starvation nd loosing ur job we still gna hold ur money will release it 2 days early money lion liable if I loose my job or if I end up in the hospital and have seizures Moneylion they hold on people’s money even if they received it and just cus the pay date shows on certain day when money lion have been holding on to people’s direct deposit and than they want to claim their doing their customer a favor for releasing it 2 days sooner from the date that showing the pay date well that’s just Incase of any issues with the transafer so the pay or gives some cushion time but money lion takes advantage of that and the only institution that holds on to people money when they have had received the money I’m on medication and I’m complete out of money and I’m sick and starving and asked Moneylion to release my money even for life threatening emergency they don’t care oh it’s ok will release it 3 days from now while it’s ok if it starving and haven’t eaten and if u end up de*** they don’t care they only care about collecting interest off struggling suffering I’ll people and they don’t care how their situation is and if I end up hospitalized or de*** Moneylion is the one to blame
Thieves!!!! They went into my account and absolutely stole my money!!!! They charged me for memberships that I never signed for !!! They then say that you can’t get a refund and that won’t cancel my involuntary membership. I never signed up for it and this company to me is a scammer , robber, brutal , beastly, crooked , wicked, underhanded, criminal, organizational, and gangster, mentality organization.!!! These people located in New York need to be locked up in prison and then thrown under the cell!!!!! I hope that they lose business and they get thrown out of business or they fire everyone at the top and all of the cricket individuals that are stealing people’s money!!!!! it is absolutely wicked and unnecessary!!!!
MoneyLion is a financial technology company that provides a comprehensive suite of services aimed at helping individuals manage their finances more effectively. The platform offers a variety of products, including personal loans, credit cards, and credit monitoring, designed to assist users in borrowing, earning, and building their credit. MoneyLion's services cater to a diverse customer base, including those seeking to improve their financial literacy, manage debts, or invest for the future. The company's flagship offerings include Instacash, which allows users to access funds quickly, and Credit Builder Plus, a tool designed to help individuals enhance their credit scores. Additionally, MoneyLion features a mobile banking solution called RoarMoney, which enables users to spend, save, and track their financial activities with ease. Through its innovative approach, MoneyLion aims to empower consumers to take control of their financial well-being and make informed money management decisions.
This profile hasn't been claimed by the business owner.
