
Moose Mobile is an Australian telecommunications provider that offers competitive mobile and NBN (National Broadband Network) services. Known for its customer-centric approach, the company provides plans with no lock-in contracts, allowing users to bank unused data and seamlessly transfer their existing phone numbers. Moose Mobile is powered by the Optus 4G Plus and 5G networks, ensuring reliable coverage for its customers. The company focuses on delivering clear and transparent billing, which has earned them recognition for the clarity of their invoices and absence of surprise charges. Moose Mobile's user-friendly mobile app allows customers to manage their usage, set parental controls, and make easy online payments. With a commitment to providing efficient support from local experts, Moose Mobile caters to both individual consumers and families looking for value-driven telecommunications solutions.
Moose Mobile receives a mixed response from customers, with many praising its affordable pricing and efficient service, while others express significant frustration with customer support and service reliability. Positive reviews highlight the ease of transferring to Moose, with some users noting that the service is generally hassle-free and reasonably priced compared to competitors like Telstra and Optus.
However, critical feedback frequently points to poor customer service experiences, including long wait times for support and unresolved billing issues. Consumers report ongoing network problems and delays in SIM card delivery, which detracts from their overall satisfaction. While some customers appreciate the quality of service, the negative experiences regarding communication and service reliability are prevalent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 4.5 | 42 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.4 | 5 |
| Aug 25 | 2.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very impressed with Moose nbn (HFC) transfer”
“Genuinely shocking and apathetic customer service and absolutely terrible NBN”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.4 out of 5 (good) | 1.8 out of 5 (poor) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Moose Mobile is #4 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 3.5).
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 30% are 1–2★.
Moose Mobile is an Australian telecommunications provider that offers competitive mobile and NBN (National Broadband Network) services. Known for its customer-centric approach, the company provides plans with no lock-in contracts, allowing users to bank unused data and seamlessly transfer their existing phone numbers. Moose Mobile is powered by the Optus 4G Plus and 5G networks, ensuring reliable coverage for its customers. The company focuses on delivering clear and transparent billing, which has earned them recognition for the clarity of their invoices and absence of surprise charges. Moose Mobile's user-friendly mobile app allows customers to manage their usage, set parental controls, and make easy online payments. With a commitment to providing efficient support from local experts, Moose Mobile caters to both individual consumers and families looking for value-driven telecommunications solutions.
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