Marco Pierre White Restaurants reviews & trust report
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere.
The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
Marco Pierre White Restaurants has a poor customer experience.
Marco Pierre White Restaurants receive a mixed reception, with a significant number of negative reviews overshadowing the positive experiences. While some customers praise the food quality and the attentive staff, many others express disappointment with the overall dining experience.
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Common complaints include tough, bland steaks, poorly executed dishes, and a lack of proper service, such as unwelcoming staff and dirty napkins. Reviewers note that the atmosphere can be marred by inappropriate music and outdated decor. However, there are bright spots, as some diners celebrate special occasions and commend the friendly service at specific locations, particularly in Liverpool and Dublin. Overall, the sentiment leans heavily negative, reflecting a need for improvement in food quality and service consistency across the chain.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
268
100%
-1.8
● Medium
2.1 / 5 overall
=
268 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.6▼ 1.8
12-month avg
2.3
All-time
2.1
Category avg
2.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
2.0
5
Jan 25
1.8
5
Feb 25
2.2
13
Mar 25
2.0
10
Apr 25
3.0
6
May 25
3.0
4
Jun 25
2.0
2
Jul 25
5.0
2
Aug 25
3.0
1
Sep 25
1.0
1
Oct 25
5.0
1
Nov 25
1.2
6
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 268 most recent reviews.
Top praiseof 57 positive reviews
Customer service47%
27 mentions
Friendly staff28%
16 mentions
Helpful support18%
10 mentions
Prices & value18%
10 mentions
“My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25”
On “Customer service” · Mar 15, 2025
Top complaintsof 197 negative reviews
Customer service52%
103 mentions
Payment issues27%
54 mentions
Pricing24%
47 mentions
Charges18%
35 mentions
“We visited the Steakhouse”
On “Customer service” · Nov 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
Overall rating and review count for this company and similar companies
Level 25 with beautiful views but honestly it’s old out dated and your local pub will give you the same menu.
Prawn cocktail defo was from Lidl (no offence to lidi)
Steak for mains and as my mother would said “ a child would cook it better”
The DJ had good tunes on arrival but sweet lord he must have had a can a red bull and he thought he was in a 2 for 1 Bar.
Our waitress was very pleasant but keep you hard earn cash and maybe fly to the Dublin for a proper experience of good food.
My children bought me a virgin experience voucher for my 60th Birthday; Marco Pierre White Steak House Company, Middlesex Street and theatre tickets.
We arrived for the experience on 27th March 2025, quite excited and looking forward to a beautiful meal and the whole experience.
We arrived and went through the front doors, which is where front of house was situated, we were left queuing with another a couple, in the way of people entering the restaurant, having to move here and there to get out of the way, not once did the the person behind the desk looked at us, give us eye contact, nothing in the way of an apology ... I will be with you in a moment, I do apologise for your wait, thank you for your patience, absolutely nothing, like I have said, she did not even look at us, completely ignored us.
We were showed to our table, the tables were very close together and I had someone literally sitting right behind my right shoulder; it was very uncomfortable, it was quite dark where we were seated and we couldn't read the menu, the waiter proceeded to abruptly take the shade from the artificial candle and handled me the candle!!!
We made out choices from the menu and ordered two courses, with 2 extra sides of fries and mushrooms (£8.50 ea per extra side).
Our starters were brought to the table and I noticed I hadn't got a napkin; shouldn't someone have noticed that the table was set out properly. Our main meals arrived, we had to ask for our mushrooms, which had been ordered previously, they arrived a good 5 minutes later. Extra sides were quoted as being £8.50 each on the menu, on checking our bill after leaving the restaurant we noticed that they had charged us £12 for the fries, and they were awful. Our steak was very average, the peppercorn sauce; if you closed your eyes, you would not have guessed that that was what it was, no taste at all to be honest. We had 2 Irish coffees which were small and were £14 each.
We paid £3 for a cover charge and 9.5% service charge.
The meal was £55 (which was gifted; voucher) and we paid an extra £140 on the night.
VERY, VERY DISAPPOINTING, AND TO BE HONEST A RIP OFF
What types of restaurants does Marco Pierre White operate?
Marco Pierre White operates various restaurant concepts including steakhouses, gastropubs, and fine dining establishments. His restaurants typically focus on modern British and European cuisine with an emphasis on quality ingredients and classic cooking techniques.
How can I make a reservation at a Marco Pierre White restaurant?
Reservations can typically be made through the individual restaurant's website, by calling the restaurant directly, or through online booking platforms. It's recommended to book in advance, especially for dinner service and weekends.
Do Marco Pierre White restaurants accommodate dietary restrictions?
Most Marco Pierre White restaurants can accommodate common dietary requirements including vegetarian, vegan, and gluten-free options. It's best to inform the restaurant of any dietary restrictions when making your reservation or upon arrival.
What are the typical opening hours for Marco Pierre White restaurants?
Opening hours vary by location and restaurant concept. Most establishments serve lunch and dinner, with some offering all-day dining. Check the specific restaurant's website or call directly for exact opening times and days of operation.
All 12 questions →Show fewer questions
Is there a dress code at Marco Pierre White restaurants?
Dress codes vary depending on the specific restaurant and location. Fine dining establishments may have smart casual or formal dress requirements, while gastropubs typically have a more relaxed atmosphere. Contact the specific venue for their dress code policy.
Do the restaurants offer private dining or event spaces?
Many Marco Pierre White restaurants offer private dining rooms and can accommodate special events, business meetings, and celebrations. Contact the restaurant directly to inquire about private dining options and capacity.
Are Marco Pierre White restaurants suitable for families with children?
Most locations welcome families, though the atmosphere and suitability may vary by restaurant type and time of day. Some locations may offer children's menus or have specific family-friendly policies.
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Menu looked OK on expensive side in a Best Western Hotel.
Wine requested was not available alternative was cheap
Chilean plonk at exorbitant price.
Was served overcooked aporox 5onz cold steak requested as medium with French fries charged extra £4.50 and little else by surly waiter with minimum interaction just did a basic job. Meal for two £88 no starter or pudding. Would not return
So arrived at the resturante and wow it was quite something for the places I've been to in Birmingham to dine out, so that was a good start.
This was a gift might I add (so glad I didnt have to pay ).
There are extra charges for everything even £5 to sit by the window bless them.
I had 6oz sirloin steak , o m g It was horrendous! If I say I managed to eat 2oz from it Im being generous. It was just FAT. Now let me tell you all something , im no idiot when it comes down to STEAK, I have mine from a very reputable butcher (Donald Russel) who have a royal Warrent of approval no less, so I know a little about steaks different cuts etc, and more to the point what it should taste like. I was totally discusted with the steak I also had to pay £7.50 for the privilege of nothing. It seems to me company's just serve you up CRAP quality meat and do not care. Not once were we asked if our meal was alright.
Campbells butchers supply Marco Pierre Whites in Birmingham sad that , I thought that quite possibly I may be enjoying the higher end quality lol.
If I were Marco I would seriously think on .
Im going to be 100 % honest I'm done eating out , I eat way better in my own flat .
I personally would not recommend eating the steak, any of them. This review it true and honest , I am a genuine person that works hard and is so fed up of being ripped off with food .
So arrived at the resturante and wow it was quite something for the places I've been to in Birmingham to dine out, so that was a good start.
This was a gift might I add (so glad I didnt have to pay ).
There are extra charges for everything even £5 to sit by the window bless them.
I had 6oz sirloin steak , o m g It was horrendous! If I say I managed to eat 2oz from it Im being generous. It was just FAT. Now let me tell you all something , im no idiot when it comes down to STEAK, I have mine from a very reputable butcher (Donald Russel) who have a royal Warrent of approval no less, so I know a little about steaks different cuts etc, and more to the point what it should taste like. I was totally discusted with the steak I also had to pay £7.50 for the privilege of nothing. It seems to me company's just serve you up CRAP quality meat and do not care. Not once were we asked if our meal was alright.
Campbells butchers supply Marco Pierre Whites in Birmingham sad that , I thought that quite possibly I may be enjoying the higher end quality lol.
If I were Marco I would seriously think on .
Im going to be 100 % honest I'm done eating out , I eat way better in my own flat .
I personally would not recommend eating the steak, any of them. This review it true and honest , I am a genuine person that works hard and is so fed up of being ripped off with food .
Menu looked OK on expensive side in a Best Western Hotel.
Wine requested was not available alternative was cheap
Chilean plonk at exorbitant price.
Was served overcooked aporox 5onz cold steak requested as medium with French fries charged extra £4.50 and little else by surly waiter with minimum interaction just did a basic job. Meal for two £88 no starter or pudding. Would not return
My children bought me a virgin experience voucher for my 60th Birthday; Marco Pierre White Steak House Company, Middlesex Street and theatre tickets.
We arrived for the experience on 27th March 2025, quite excited and looking forward to a beautiful meal and the whole experience.
We arrived and went through the front doors, which is where front of house was situated, we were left queuing with another a couple, in the way of people entering the restaurant, having to move here and there to get out of the way, not once did the the person behind the desk looked at us, give us eye contact, nothing in the way of an apology ... I will be with you in a moment, I do apologise for your wait, thank you for your patience, absolutely nothing, like I have said, she did not even look at us, completely ignored us.
We were showed to our table, the tables were very close together and I had someone literally sitting right behind my right shoulder; it was very uncomfortable, it was quite dark where we were seated and we couldn't read the menu, the waiter proceeded to abruptly take the shade from the artificial candle and handled me the candle!!!
We made out choices from the menu and ordered two courses, with 2 extra sides of fries and mushrooms (£8.50 ea per extra side).
Our starters were brought to the table and I noticed I hadn't got a napkin; shouldn't someone have noticed that the table was set out properly. Our main meals arrived, we had to ask for our mushrooms, which had been ordered previously, they arrived a good 5 minutes later. Extra sides were quoted as being £8.50 each on the menu, on checking our bill after leaving the restaurant we noticed that they had charged us £12 for the fries, and they were awful. Our steak was very average, the peppercorn sauce; if you closed your eyes, you would not have guessed that that was what it was, no taste at all to be honest. We had 2 Irish coffees which were small and were £14 each.
We paid £3 for a cover charge and 9.5% service charge.
The meal was £55 (which was gifted; voucher) and we paid an extra £140 on the night.
VERY, VERY DISAPPOINTING, AND TO BE HONEST A RIP OFF
A first time experience going to this restaurant in Nottingham, definitely the last .
I personally had to wait for my meal of cod to be brought to the table after everyone had nearly eaten there food, then I had to wait for side orders that was to make up my meal, so my main had gone cold, to make things worse my order of potatoes were freezing cold inside
Forcing me to send them back.
Basically my meal was ruined from start to finish.
Well done chefs for letting the waitress down who was excellent may I add .
When we arrived at the restaurant, although we had a booking, we weren't assigned a table but had the choice. We chose a table near the window.
On arrival, the restaurant wasn't overly busy.
A waitress promptly came and took what I thought was our drinks order, but they failed to ask my husband what he'd like and he was sat a good while without a drink.
Another waitress came to take our food order.
Our starter came out, which was lovely. I was looking forward to the rest of the meal, which didn't disappoint at first.
We were served quickly at first. That is until a large party came in. At this point it was almost as if we were forgotten about.
I constantly needed to get a waiter/waitresses attention as they were going past to ask about our food. One waitress came to our table, and was surprised and apologetic that we hadn't had our main course. This arrived and was nice.
Neither of us were going to have a desert, but because it was a special occasion we decided we would.
We both had the apple crumble with ice cream.
As my husband was half way through his desert, he discovered a foreign body in it!
I called over a waitress. She was apologetic again, and went away. She, not a manager returned to say it was normal and that it sometimes happens with said desert!
Not only was the poor waitress left to deal with this, when in my eyes it should have been someone with seniority that dealt with the situation, I am bitterly disappointed by our experience.
What was meant to be a nice evening, turned into something not very nice!
Pretty awful and overpriced. The New York restaurant in Milton Keynes is attached to the Holiday Inn. Waitresses didn’t have a clue. We somehow had 2 assigned to our table and they repeatedly both tried taking our orders throughout. It became a joke as at one point we had eaten our dessert only to be told by another it was on the way. Food was poor quality and expensive. Nothing special about the food, experience or surroundings. Bland, bland, bland. Never to go back I’m afraid.
He bangs on on TV programmes about how brilliant he is and under delivers. With a recent Shard/Lunch deal, a main course with just a steak is not a meal. £15 for a few beans and mash, and boring out of the fridge starters and pudding in jars, is not fine dining. Blood all over the plate, not even a tender steak Staff were very nice. Have another experience there, going to cancel it.
Terribly expensive experience
Rung as stuck in traffic to hold our welcome drink possibly ,nah u get free breakfast if your not here by 5 no..
Room dusty and dirty ,light flickered in corridor for 2 days .towel left to catch bath tap leak
1st night at food I was being dripped on by the sweating plants got laughed at twice , I was drying the leaves.
Attitude by staff when said wrong colour wine next glass half the size .
Made to offroad my car basically to park it by the staff..
£5 for juice at breakfast 😭
Food was actually pretty tasty and service better at breakfasts and night to so wasn't total wash out but expensive for what it is very
Went to mr white’s at Leicester Square for afternoon tea (this was a birthday treat) really disappointed. When booking was made, 3 weeks ago, I also requested plain scones and again day before. On arrival shown to table which was ok but no tablecloths on the tables. Advised waitress I had requested plain scones and was advised there were no plain scones available as their supplier didn’t have any. Staff not bothered eventually was offered additional sandwiches or cake. Asked for additional macarons but waitress bought us extra fruit scones!!! No teaspoons available to stir tea with had to use a fork! Don’t waste your money coming here, I for one will not be returning. Really disappointed.
Went today for afternoon tea.. sat down then waited 30 mins for someone to come to the table. We got our food after 45 mins. The waitress was very polite and did keep coming to check in on us. The decor is dated and the chair i sat on was ripped on the seat and arm.
An additional £6.40p was added for service charge… REALY? Mens cubical toilets were out of order.
Birthday meal - disappointed with table service staff was rude. Starter tasted like jared paste, mash potato was bitty & dry (6.50) additional charge. An expensive but poor quality experience, wouldn't go back. So much better quality out there to choose from.
used virgin gift voucher but experience was bland.
This was the London middlesex street branch. The fishcake was not that great, the bed of spinach was horrible and felt like it hand sand in it - yuck.
To add injury to insult despite having paid for the 3 course meal the hotel slips in a sneaky 'optional' service charge of over £9, which the waiting staff only see a tiny portion of.
All in all not impressed and will discourage others.
My wife and I came to the restaurant in Durham in the hotel Indigo, the starter my wife had was macaroni cheese that tasted as if it was out of a packet, I had a sirloin steak priced at £27.95 and I could of cooked better myself from a mature aged steak from Tesco, this was a celebration anniversary dinner and to be honest the whole was very mediocre, will not return anytime soon, if hospitality wants industry wants us to come they need to do better
How can I contact a specific Marco Pierre White restaurant?
Contact information for each restaurant can be found on their individual websites or through the main Marco Pierre White restaurant group website. Phone numbers, email addresses, and physical addresses are typically listed for each location.
Do the restaurants accept gift vouchers or gift cards?
Many Marco Pierre White restaurants offer gift vouchers that can be purchased online or at the restaurant. These make popular gifts for special occasions and may be valid across multiple locations within the group.
Is parking available at Marco Pierre White restaurant locations?
Parking availability varies significantly by location, as restaurants are situated in different areas from city centers to suburban locations. Check with the specific restaurant about parking options, including whether they offer valet service or validated parking.
Can I host a business meeting or corporate event at these restaurants?
Many Marco Pierre White restaurants are well-suited for business dining and corporate events. They often provide appropriate settings for business meetings, with some locations offering dedicated business lunch menus and private spaces.
What payment methods are accepted at Marco Pierre White restaurants?
Most locations accept major credit cards, debit cards, and cash. Some restaurants may also accept contactless payments and mobile payment apps. It's advisable to confirm accepted payment methods when making a reservation.
About Marco Pierre White Restaurants
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere.
The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
