Marco Pierre White Restaurants reviews & trust report
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere.
The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
Marco Pierre White Restaurants has a poor customer experience.
Marco Pierre White Restaurants receive a mixed reception, with a significant number of negative reviews overshadowing the positive experiences. While some customers praise the food quality and the attentive staff, many others express disappointment with the overall dining experience.
Read full summaryShow less
Common complaints include tough, bland steaks, poorly executed dishes, and a lack of proper service, such as unwelcoming staff and dirty napkins. Reviewers note that the atmosphere can be marred by inappropriate music and outdated decor. However, there are bright spots, as some diners celebrate special occasions and commend the friendly service at specific locations, particularly in Liverpool and Dublin. Overall, the sentiment leans heavily negative, reflecting a need for improvement in food quality and service consistency across the chain.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
268
100%
-1.8
● Medium
2.1 / 5 overall
=
268 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.6▼ 1.8
12-month avg
2.3
All-time
2.1
Category avg
2.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
2.0
5
Jan 25
1.8
5
Feb 25
2.2
13
Mar 25
2.0
10
Apr 25
3.0
6
May 25
3.0
4
Jun 25
2.0
2
Jul 25
5.0
2
Aug 25
3.0
1
Sep 25
1.0
1
Oct 25
5.0
1
Nov 25
1.2
6
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 268 most recent reviews.
Top praiseof 57 positive reviews
Customer service47%
27 mentions
Friendly staff28%
16 mentions
Helpful support18%
10 mentions
Prices & value18%
10 mentions
“My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25”
On “Customer service” · Mar 15, 2025
Top complaintsof 197 negative reviews
Customer service52%
103 mentions
Payment issues27%
54 mentions
Pricing24%
47 mentions
Charges18%
35 mentions
“We visited the Steakhouse”
On “Customer service” · Nov 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
Overall rating and review count for this company and similar companies
Marco Pierre whites Staff were Amazing welcoming and professional Team it was My 14th Anniversary a very special day for us both. The staff was so Attentive polite and we felt they made our night a special evening
ZAZA was so helpful and attentive we are already planning another visit to the restaurant keep up the great work team,Thank you so Much David
6 of us went to the Durham restaurant and absolutely loved it. The food was amazing, atmosphere lovely, all staff were amazing, especially kian. He truly went above and beyond and was so good it's made us start planning another visit. If you're thinking of heading to the Durham site you won't be disappointed! Highly recommended 😀
Been to both Liverpool and Dublin. Did not disappoint at all. Staff in both venues were friendly and the food is PHENOMENAL. Prices are as you would expect. Would recommend for a treat
To celebrate our 1st year wedding anniversary, I booked afternoon tea for me and my wife at Marco Pierre White’s Plymouth restaurant. This was also where we chose to have our evening meal with our guests on our wedding day a year earlier too, post wedding ceremony. It seemed the only place for us to go and celebrate a year on, given that our experience previously was second to none.
The staff are super friendly and helpful, the food is fantastic, the vibe is so relaxing and I would say cosmopolitan, all in all a very, very enjoyable and comfortable experience on both occasions. I have to add that the view from Plymouths restaurant is breath taking and that really does add to the experience.
Thank you and see you next year!!!
What types of restaurants does Marco Pierre White operate?
Marco Pierre White operates various restaurant concepts including steakhouses, gastropubs, and fine dining establishments. His restaurants typically focus on modern British and European cuisine with an emphasis on quality ingredients and classic cooking techniques.
How can I make a reservation at a Marco Pierre White restaurant?
Reservations can typically be made through the individual restaurant's website, by calling the restaurant directly, or through online booking platforms. It's recommended to book in advance, especially for dinner service and weekends.
Do Marco Pierre White restaurants accommodate dietary restrictions?
Most Marco Pierre White restaurants can accommodate common dietary requirements including vegetarian, vegan, and gluten-free options. It's best to inform the restaurant of any dietary restrictions when making your reservation or upon arrival.
What are the typical opening hours for Marco Pierre White restaurants?
Opening hours vary by location and restaurant concept. Most establishments serve lunch and dinner, with some offering all-day dining. Check the specific restaurant's website or call directly for exact opening times and days of operation.
All 12 questions →Show fewer questions
Is there a dress code at Marco Pierre White restaurants?
Dress codes vary depending on the specific restaurant and location. Fine dining establishments may have smart casual or formal dress requirements, while gastropubs typically have a more relaxed atmosphere. Contact the specific venue for their dress code policy.
Do the restaurants offer private dining or event spaces?
Many Marco Pierre White restaurants offer private dining rooms and can accommodate special events, business meetings, and celebrations. Contact the restaurant directly to inquire about private dining options and capacity.
Are Marco Pierre White restaurants suitable for families with children?
Most locations welcome families, though the atmosphere and suitability may vary by restaurant type and time of day. Some locations may offer children's menus or have specific family-friendly policies.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25. What a wonderful afternoon we had and a lovely dining experience. Great value on a Groupon and such a beautiful, comfortable restaurant. Our waitress, Jennifer, was first class. Such a credit to MPW, even telling us how amazing their Sunday roast is so we will be booking up for that! She could not do enough for us, to be honest, we have never been treated so well anywhere!! Her attention to detail was second to none. A couple of weeks ago I went to MPW in Birmingham for afternoon tea and there is absolutely no comparison. We were kept waiting ages for our table and in the end asked for it to be served where we were sat in the lounge area rather than the restaurant because they were still waiting for the table to clear! MPW Meriden is in a different league on every level, but the thing that really sets them apart is their wonderful service and surroundings. We will definitely return and cannot recommend them highly enough. Special thanks to Jennifer for making our experience so enjoyable, you really are Marco's jewel in the crown.
Been to both Liverpool and Dublin. Did not disappoint at all. Staff in both venues were friendly and the food is PHENOMENAL. Prices are as you would expect. Would recommend for a treat
Marco Pierre whites Staff were Amazing welcoming and professional Team it was My 14th Anniversary a very special day for us both. The staff was so Attentive polite and we felt they made our night a special evening
ZAZA was so helpful and attentive we are already planning another visit to the restaurant keep up the great work team,Thank you so Much David
6 of us went to the Durham restaurant and absolutely loved it. The food was amazing, atmosphere lovely, all staff were amazing, especially kian. He truly went above and beyond and was so good it's made us start planning another visit. If you're thinking of heading to the Durham site you won't be disappointed! Highly recommended 😀
My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25. What a wonderful afternoon we had and a lovely dining experience. Great value on a Groupon and such a beautiful, comfortable restaurant. Our waitress, Jennifer, was first class. Such a credit to MPW, even telling us how amazing their Sunday roast is so we will be booking up for that! She could not do enough for us, to be honest, we have never been treated so well anywhere!! Her attention to detail was second to none. A couple of weeks ago I went to MPW in Birmingham for afternoon tea and there is absolutely no comparison. We were kept waiting ages for our table and in the end asked for it to be served where we were sat in the lounge area rather than the restaurant because they were still waiting for the table to clear! MPW Meriden is in a different league on every level, but the thing that really sets them apart is their wonderful service and surroundings. We will definitely return and cannot recommend them highly enough. Special thanks to Jennifer for making our experience so enjoyable, you really are Marco's jewel in the crown.
This was absolutely stunning in every way. From the first class service, perfect food and fantastic environment. This will definitely be a birthday to remember. Thank you to all the lovely staff for creating a wonderful expereince.
Wonderful.
Our party of seven went to the MPW at the Indigo Hotel in Durham, for Christmas Lunch.
This is an old, quite beautifully restored hotel, with a spectacular restaurant. Stained glass windows, different levels, exceptional finish.
We had the Christmas lunch and it was faultless. Marvelous food, top service, amazing value.
If you live near Durham and haven't tried this place , give it a go. If you don't, well it's a beautiful hotel, so make the trip!
I never give anything 10/10, so it's 9.9/10!
Excellent service. Staff are lovely and friendly, especially Zaza. I’m not sure if he’s the supervisor or higher than that. We had a lovely evening and we really enjoyed the gorgeous food, served hot not cold. It was my daughter’s birthday. She said she’s been at Marco Pierre White Steakhouse, Bar & Grill Birmingham before and wanted to go there again and so I booked a table by the window. And since the restaurant is on the 24th floor, you can view the city, and it’s beautiful at night. We will definitely go back again for my son’s and grandson’s birthday. I will recommend this restaurant to everyone.
We went to 17 Lavington Street, London and eat from the set menu. The food was good as was the service. Busy restaurant, good atmosphere and tasty food.
First time there. Superb welcome by the Staff. Very clean and very Professionally run. The food was the best I’ve ever tasted. Goats cheese and Beetroot starter and Fillet Steak 12 ounce totally the very best . To be honest the best restaurant in Nottingham with out a doubt. Thank you to Agnes the waitress who was Fabulous
We stayed at The Rudloe Arms near Bath and it was amazing I’ve never stayed anywhere so strange in my life, in our room we had ejaculate on the racist cartoons. In the main house the man himself might have well been there as his larger than life heroic meat-clever wielding poses nestled nicely amongst the varied forms of misogyny photographic display, ah I’m so nostalgic for 1980’s Athena (man cuddles baby/shark) or (woman tucks tennis ball in knickers)
And the business model is a pepperminty delight, nothing says luxury like a heard of Wowcher and Groupon funnelled into a room with a grumpy, albeit sultry barman serving mouthwash in return for our coupons.
The food was good and the £4 extra, no problem so all in all a very memorable experience.
Initially I was sceptical about the restaurant after reading the reviews and I was trying to make contact by phone to confirm the booking but they never answered. The restaurant was booked using Buyagift vouchers in Islington that we had for 2 years. However, we had a fabulous evening as we celebrated my mum's birthday. The staff were very nice and the food was lovely, you got good portions for each meal we had. It was worth the wait.
How can I contact a specific Marco Pierre White restaurant?
Contact information for each restaurant can be found on their individual websites or through the main Marco Pierre White restaurant group website. Phone numbers, email addresses, and physical addresses are typically listed for each location.
Do the restaurants accept gift vouchers or gift cards?
Many Marco Pierre White restaurants offer gift vouchers that can be purchased online or at the restaurant. These make popular gifts for special occasions and may be valid across multiple locations within the group.
Is parking available at Marco Pierre White restaurant locations?
Parking availability varies significantly by location, as restaurants are situated in different areas from city centers to suburban locations. Check with the specific restaurant about parking options, including whether they offer valet service or validated parking.
Can I host a business meeting or corporate event at these restaurants?
Many Marco Pierre White restaurants are well-suited for business dining and corporate events. They often provide appropriate settings for business meetings, with some locations offering dedicated business lunch menus and private spaces.
What payment methods are accepted at Marco Pierre White restaurants?
Most locations accept major credit cards, debit cards, and cash. Some restaurants may also accept contactless payments and mobile payment apps. It's advisable to confirm accepted payment methods when making a reservation.
About Marco Pierre White Restaurants
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere.
The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.