Marco Pierre White Restaurants reviews & trust report
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere.
The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
Marco Pierre White Restaurants has a poor customer experience.
Marco Pierre White Restaurants receive a mixed reception, with a significant number of negative reviews overshadowing the positive experiences. While some customers praise the food quality and the attentive staff, many others express disappointment with the overall dining experience.
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Common complaints include tough, bland steaks, poorly executed dishes, and a lack of proper service, such as unwelcoming staff and dirty napkins. Reviewers note that the atmosphere can be marred by inappropriate music and outdated decor. However, there are bright spots, as some diners celebrate special occasions and commend the friendly service at specific locations, particularly in Liverpool and Dublin. Overall, the sentiment leans heavily negative, reflecting a need for improvement in food quality and service consistency across the chain.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.1
268
100%
-1.8
● Medium
2.1 / 5 overall
=
268 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.6▼ 1.8
12-month avg
2.3
All-time
2.1
Category avg
2.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
2.0
5
Jan 25
1.8
5
Feb 25
2.2
13
Mar 25
2.0
10
Apr 25
3.0
6
May 25
3.0
4
Jun 25
2.0
2
Jul 25
5.0
2
Aug 25
3.0
1
Sep 25
1.0
1
Oct 25
5.0
1
Nov 25
1.2
6
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 268 most recent reviews.
Top praiseof 57 positive reviews
Customer service47%
27 mentions
Friendly staff28%
16 mentions
Helpful support18%
10 mentions
Prices & value18%
10 mentions
“My friend and I enjoyed afternoon tea on a Groupon at MPW Meriden, Solihull on 14/3/25”
On “Customer service” · Mar 15, 2025
Top complaintsof 197 negative reviews
Customer service52%
103 mentions
Payment issues27%
54 mentions
Pricing24%
47 mentions
Charges18%
35 mentions
“We visited the Steakhouse”
On “Customer service” · Nov 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
Overall rating and review count for this company and similar companies
Gone down hill since I last ate there and won't again.
Food was okay small portions though.
Booked through red letter days, but when we tried to book they charged us a £20 booking fee if dining on a friday/saturday after 5.15 and booked more than 48 hours in advance!!!!!!!!! Unable to avoid it.
Tried to charge me a cover charge which is normally for olives, bread & butter etc. but we had none.
They made us wait 20 mins, yes we were early but plenty of tables available.
Wine options not very extensive and the cheapest was £40
Experienced dinning at the cube Birmingham. Given it a three star review mainly for the service we received. We ordered a Sunday roast which came out Luke warm. The veg was over cooked and the roast potato's seamed to have been boiled deep fried and left under the heater to long. The meat and Yorkshire pud was the nicest part of the meal. Surely with your name could do better.
Warning about Voucher Offers, Check the expiry date, do not fall foul like us. We purchased offer voucher on a few occasions, the expiry date was normally a year. This time we didn’t, silly mistake on our part. The expiry was for only 3 months, the vouchers had expired at the end of March this year an we tried to see if they would extend them as a gesture of goodwill but the Restaurant couldn’t but put us in touch with the company who could, but they forward it onto to another company and we still have not heard anything back. Our error, but it was the first time we had done this I thought they would have extended it.
What types of restaurants does Marco Pierre White operate?
Marco Pierre White operates various restaurant concepts including steakhouses, gastropubs, and fine dining establishments. His restaurants typically focus on modern British and European cuisine with an emphasis on quality ingredients and classic cooking techniques.
How can I make a reservation at a Marco Pierre White restaurant?
Reservations can typically be made through the individual restaurant's website, by calling the restaurant directly, or through online booking platforms. It's recommended to book in advance, especially for dinner service and weekends.
Do Marco Pierre White restaurants accommodate dietary restrictions?
Most Marco Pierre White restaurants can accommodate common dietary requirements including vegetarian, vegan, and gluten-free options. It's best to inform the restaurant of any dietary restrictions when making your reservation or upon arrival.
What are the typical opening hours for Marco Pierre White restaurants?
Opening hours vary by location and restaurant concept. Most establishments serve lunch and dinner, with some offering all-day dining. Check the specific restaurant's website or call directly for exact opening times and days of operation.
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Is there a dress code at Marco Pierre White restaurants?
Dress codes vary depending on the specific restaurant and location. Fine dining establishments may have smart casual or formal dress requirements, while gastropubs typically have a more relaxed atmosphere. Contact the specific venue for their dress code policy.
Do the restaurants offer private dining or event spaces?
Many Marco Pierre White restaurants offer private dining rooms and can accommodate special events, business meetings, and celebrations. Contact the restaurant directly to inquire about private dining options and capacity.
Are Marco Pierre White restaurants suitable for families with children?
Most locations welcome families, though the atmosphere and suitability may vary by restaurant type and time of day. Some locations may offer children's menus or have specific family-friendly policies.
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I was bought a virgin voucher to use at The London Steakhouse. Booked for the 22.04 early evening. All was good - staff were friendly and helpful. The food was mainly good but my issue is that it is a voucher for a 5 course menu. IN my opinion you would be better consolidating course 1, 2 & 3 and offer a good selection of starters. Avoid the kipper pate tasteless and the texture of mash potato!! I am astounded you are a steak house and yet on the 5 course menu the only way to have a steak is to pay a supplement, rather disappointing. We opted to share the chateaubriand - which was excellent luckily! The atmosphere and service was good but just felt the 5 course was a let down - we were served course 1 & 2 together, one bilini is not a course more like an amuse bouche. To top it off I was then charged for the included pate on course 3 - the table next to me was also questioning their bill, so it might be worth checking very closely your bill, the additional £1 cover charge was also a surprise - and for what to sit in your restaurant, you also add a 12.5% service charge - just be aware of these points when giving this as a gift to someone, they will pay lots more even with the voucher.
I took my daughter for afternoon tea at Mr Marco's Hull restaurant. I cant fault the service it was brilliant. The food on the other hand or lack of it was dire. We got 4 very tiny finger sandwiches, 3 very rich and a bit sickly deserts, 2 small scones and 2 macaroons. Far to many deserts and not enough savoury.
Visited the Cardiff restaurant for the first time recently. First impressions were very good. The decor was tasteful but the whole place was very over-heated. The restaurant was quiet but this may be because it early evening. The staff were welcoming and the service was excellent. The food was good but not great - I was disappointed by my sirloin steak. However, the worse part of the meal was my dark chocolate mousse - it was served in a plastic glass! This is more suitable to McDonalds than fine dining.
I found it really strange that there are no toilet facilities on the same floor as the restaurant, you have to take the very slow lift to the floor below.
Visit to The View from the Shard and Three Course Champagne Celebration Dining with Sides at Marco Pierre White's London Steakhouse Co for Two.
This visit was part of a Virgin Experience Days Voucher I booked to celebrate our 10th Wedding Anniversary. Make a note that to use the voucher, you must book both experiences separately, and if you live far from London, you might have to do two visits depending on availability. Always check and understand that spaces are all subject to availability.
We got to the Steakhouse a little bit early. The hosts at the desk were very welcoming, and they took our jackets then asked us to wait a few minutes for the table. Within minutes we were sat and Martha, our host for the evening, introduced herself and double checked the deal that we had booked. Bubbly was delivered promptly and then she took our food order, which was selected from the deals menu. We ordered Classic Prawn Cocktail A La Russe and Beetroot & Goats Cheese Salad for the wife. Both not worth the price, the prawn cocktail is not the finest, and it was bland, nothing special. The Beetroot was layered all around the plate, had a bit of goats cheese, and a small amount of chopped walnuts. It must be a goldmine selling two beetroots with bits on top at that price!. Onto the main, wife ordered the Braised Boeuf Bourguignon, and I ordered the 8oz Rump. My wife enjoyed her dish, my meat was burnt, I ask for a Medium term and was served a piece of burnt meat. Surely the chef would have shouted in the kitchen if this was being served elsewhere. I wish I could upload a photograph for all to see. Our deal included sides and they were normal. Our dessert was Sticky Toffee Pudding, and Martha had asked the kitchen staff to add "Happy Anniversary" around the plates. This was a lovely gesture by her, and was very tasty. This was soon followed by a nice white box that had the apron inside. We ordered a bottle of red wine to go with the meal. Everyone complains that the service is slow, however most restaurants use this tactic to get you ordering more drinks, that's where the real profit is. The service charge is optional, we left it on, as Martha was very good at making us feel welcomed. The additional money spent was about £50.00 pounds, on top of the deal that was already paid for. We got our jackets, thanked the hosts for their service and left.
I think that if you are nice to waiting staff, they are likely to take care of you a little bit better. They are pressured by management to sell more, and running on their feet all night is stressful. I would happily return, and order a bigger piece of meat, and if turns out the same, I will ask for it to be changed. I didn't do this, as I wanted to have the main course with my wife.
Went to Angel steakhouse was really looking forward to it . Service was poor and very slow food was mediocre not worth the price staff seemed to not know what they were doing not worth the price won’t be returning
Plymouth - Went for lunch today as not been at MPW's restaurant for a while. We arrived around 12.15 - the waitress was really nice and polite and asked if we wanted a drink. My friend ordered a bloody mary however 5 minutes after ordering it the nice waitress came back to advise they had no tomato juice!! I have to say you cannot fault the food, it was amazing. We placed our order for starters and main. Unfortunately (especially after our last visit) the waiting time for food was almost 45 minutes! At the time of ordering the restaurant was empty! The length in time to get the food to the table is very very slow, it's such a shame because the food is fabulous. The onion soup was out of this world and the roast chicken was succulent and very delicious. We were all very happy with our food choices. We asked for the Bill so we could split it 3 ways but noticed £10 had been added to the bill - we asked the waiter what it was for and he said it was an optional service charge and we didn't have to pay it! I think that was quite cheeky adding it to our meal as the majority of people wouldn't even have known it had been added!! We declined to pay it, the £10 that is! MPW you need to visit your Plymouth branch and see for yourself what is going on. Love MPW but the Plymouth restaurant just needs a few tweak's here and there.
Went to the new restaurant in Swansea. Very overpriced and over-rated. Steaks were just average. Very smokey, caused my eyes to burn.
Best thing about the place was our waiter. I'd give him 5*. But overall a very disappointing experience
How can I contact a specific Marco Pierre White restaurant?
Contact information for each restaurant can be found on their individual websites or through the main Marco Pierre White restaurant group website. Phone numbers, email addresses, and physical addresses are typically listed for each location.
Do the restaurants accept gift vouchers or gift cards?
Many Marco Pierre White restaurants offer gift vouchers that can be purchased online or at the restaurant. These make popular gifts for special occasions and may be valid across multiple locations within the group.
Is parking available at Marco Pierre White restaurant locations?
Parking availability varies significantly by location, as restaurants are situated in different areas from city centers to suburban locations. Check with the specific restaurant about parking options, including whether they offer valet service or validated parking.
Can I host a business meeting or corporate event at these restaurants?
Many Marco Pierre White restaurants are well-suited for business dining and corporate events. They often provide appropriate settings for business meetings, with some locations offering dedicated business lunch menus and private spaces.
What payment methods are accepted at Marco Pierre White restaurants?
Most locations accept major credit cards, debit cards, and cash. Some restaurants may also accept contactless payments and mobile payment apps. It's advisable to confirm accepted payment methods when making a reservation.
About Marco Pierre White Restaurants
Marco Pierre White Restaurants operates a chain of dining establishments across the UK, specializing in steakhouses, bars, and Italian cuisine. The company offers a diverse menu that features a range of dishes, including world-famous steaks, seafood, and Italian specialties, such as pasta and pizza. With locations in cities like Birmingham, London, and Bristol, Marco Pierre White Restaurants targets a broad audience, including families, couples, and food enthusiasts seeking quality dining experiences in a vibrant atmosphere.
The restaurants focus on providing a memorable culinary experience, enhanced by seasonal offerings and collaborations, such as their partnership with Laurent-Perrier for champagne cocktails. Customers can expect an inviting environment designed for sharing meals, whether for casual dining or special occasions. For those interested in exploring contemporary cuisine in a stylish setting, Marco Pierre White Restaurants presents a compelling choice in the UK's competitive dining landscape.
