My Learning Online is an Australian-based online course provider offering a wide range of professional certificate courses across various fields, including animal care, landscaping, and counselling. The company aims to provide flexible and accessible learning opportunities, allowing students to study at their own pace while receiving support from experienced tutors. With over 50 courses available, My Learning Online caters to individuals seeking to enhance their skills or pursue new career paths.
Targeting adult learners and professionals, My Learning Online prioritizes a user-friendly experience, ensuring that enrollment and course navigation are straightforward. The platform emphasizes personalized support, with dedicated tutors available to assist students throughout their learning journey. By focusing on certified training, My Learning Online helps individuals gain the qualifications needed to succeed in their chosen industries.
Learning Online has a positive customer experience.
Learning Online receives overwhelmingly positive feedback from its users, with many praising the helpfulness of the staff and the quality of the courses. Reviewers highlight the organized layout of the learning platform, which enhances the overall learning experience, and express appreciation for the supportive tutors who provide valuable feedback.
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Customers like Fraser and Charlotte commend the staff for their exceptional assistance during the enrollment process, making it simple and exciting. However, a small number of critical reviews raise concerns about transparency and communication, particularly regarding enrollment practices and a perceived lack of duty of care. Despite these issues, the majority of users report a satisfying and enriching educational experience.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
927
100%
-1.1
● Low
4.8 / 5 overall
=
927 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2025.
Last 3 months
3.8▼ 1.1
12-month avg
4.4
All-time
4.8
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
1.0
1
Dec 24
3.5
4
Jan 25
4.4
14
Feb 25
5.0
12
Mar 25
4.2
5
Apr 25
5.0
1
May 25
5.0
2
Jun 25
5.0
2
Jul 25
4.5
2
Aug 25
2.8
4
Sep 25
4.0
1
Oct 25
5.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 479 positive reviews
Helpful support34%
165 mentions
Easy to use28%
134 mentions
Customer service22%
107 mentions
Friendly staff17%
81 mentions
“Nicholas Medland was very helpful and infomative looking forward to the learning now”
On “Helpful support” · Aug 12, 2025
Top complaintsof 20 negative reviews
Payment issues35%
7 mentions
Cancellation15%
3 mentions
Scam15%
3 mentions
Pricing15%
3 mentions
“To make matters worse, they funneled the payment through Payright finance, which means we are now locked into debt fo...”
On “Payment issues” · Aug 22, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
Overall rating and review count for this company and similar companies
the whole enrolment process was quick and easy thanks to Matt, he was extremely helpful and made sure I knew exactly what was going on.
Angela’s induction call was also very informative and she made sure i knew exactly how to receive the support I needed.
Matt was super nice and super caring about everything very polite and a great upseller and kriselle was very polite and sweet I loved hearing from both and they both on the ball getting everything done
Realy lovely people and they are so helpful so recommend them it was nice two talk and meet Matt and Angela are nice and helped alot and explain everything so well
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A great way to learn about subjects passionate about!
My experience my my online learning was an absolute positive one. The tutors were able to help me with any questions or even concerns if I was worried I wouldn’t be able to finish in time. The course was very thorough and able to learn about something I’m so passionate in in a way that was right for me, able to study in my own time. I will now be able to use all this knowledge in the future to hopefully secure my dream job along with just in general with animals which is all I’ve ever wanted as I care about them so much.
Thank you so much to everyone from my learning online! I feel really fulfilled after this course :)
The enrolment experience was great. Bryce helped me out to apply for finance which has made the photography course easily affordable.
The course itself was comprehensive and the course books were easy to follow with videos backing up everything. Aimee was great for answering questions and Deb, Brian and Emma gave good constructive criticism on the assignments. I highly recommend this course. What was originally a hobby has turned into a burning passion all because of the improvement in my skills. Thank you My Learning Online.
Unfortunately the courses are very repetitive and mundane and very overpriced for the content provided. It wasn't what I was guaranteed at all and in asking to withdraw multiple times due to the dissatisfaction I was denied. I would really recommend just doing a TAFE course instead as they're a lot more in depth and worthy of investment.
I enquired about it, and they got back to me within the hour
Day after I am now enrolled and accepted in!!
Super lovely team, very friendly and supportive!
I have just completed my online Vet Assistance course with My Learning Online. Can’t say enough positive things about it! The course was amazing, the tutors were amazing, the experience was amazing! I couldn’t have felt more supported or comfortable throughout this course. It was challenging but not impossible. It allowed me to put my mind to the test and got me excited to research. The information I’ve learnt was perfectly in-depth and more than I thought I’d get out of this course which is great. It will definitely help to guide me in my future job and for any future study I wish to pursue going up in the industry ladder. I can’t thank learning online enough for allowing me to do something like this in the comfort of my home while still working successfully towards my dream job. I’ll be forever grateful for giving me the perfect start to my future career.
Very friendly, kind, patient and transparent. Matt and Kriselle. Initially very keen and then my doubts came in and I was wanting to pull out of the course. Matt was able to reintroduce the confidence into me, and remind me of how much it aligned with me. Kriselle did this also. They appeared to be genuinely happy for me and my next steps to growing my future and career. The initiation into the course was seamless and understanding it was effortless with the help of Matt and Kriselle. I am looking forward and feeling confident to get in and use my creativity. Thank you both
my experience from this course was very interesting to know about different animals in the world. The help I got was great and was very helpful. Also, While doing the course, I learnt a lot of new things.
My Learning Online is an Australian-based online course provider offering a wide range of professional certificate courses across various fields, including animal care, landscaping, and counselling. The company aims to provide flexible and accessible learning opportunities, allowing students to study at their own pace while receiving support from experienced tutors. With over 50 courses available, My Learning Online caters to individuals seeking to enhance their skills or pursue new career paths.
Targeting adult learners and professionals, My Learning Online prioritizes a user-friendly experience, ensuring that enrollment and course navigation are straightforward. The platform emphasizes personalized support, with dedicated tutors available to assist students throughout their learning journey. By focusing on certified training, My Learning Online helps individuals gain the qualifications needed to succeed in their chosen industries.