My Learning Online is an Australian-based online course provider offering a wide range of professional certificate courses across various fields, including animal care, landscaping, and counselling. The company aims to provide flexible and accessible learning opportunities, allowing students to study at their own pace while receiving support from experienced tutors. With over 50 courses available, My Learning Online caters to individuals seeking to enhance their skills or pursue new career paths.
Targeting adult learners and professionals, My Learning Online prioritizes a user-friendly experience, ensuring that enrollment and course navigation are straightforward. The platform emphasizes personalized support, with dedicated tutors available to assist students throughout their learning journey. By focusing on certified training, My Learning Online helps individuals gain the qualifications needed to succeed in their chosen industries.
Learning Online has a positive customer experience.
Learning Online receives overwhelmingly positive feedback from its users, with many praising the helpfulness of the staff and the quality of the courses. Reviewers highlight the organized layout of the learning platform, which enhances the overall learning experience, and express appreciation for the supportive tutors who provide valuable feedback.
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Customers like Fraser and Charlotte commend the staff for their exceptional assistance during the enrollment process, making it simple and exciting. However, a small number of critical reviews raise concerns about transparency and communication, particularly regarding enrollment practices and a perceived lack of duty of care. Despite these issues, the majority of users report a satisfying and enriching educational experience.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
927
100%
-1.1
● Low
4.8 / 5 overall
=
927 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2025.
Last 3 months
3.8▼ 1.1
12-month avg
4.4
All-time
4.8
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
1.0
1
Dec 24
3.5
4
Jan 25
4.4
14
Feb 25
5.0
12
Mar 25
4.2
5
Apr 25
5.0
1
May 25
5.0
2
Jun 25
5.0
2
Jul 25
4.5
2
Aug 25
2.8
4
Sep 25
4.0
1
Oct 25
5.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 479 positive reviews
Helpful support34%
165 mentions
Easy to use28%
134 mentions
Customer service22%
107 mentions
Friendly staff17%
81 mentions
“Nicholas Medland was very helpful and infomative looking forward to the learning now”
On “Helpful support” · Aug 12, 2025
Top complaintsof 20 negative reviews
Payment issues35%
7 mentions
Cancellation15%
3 mentions
Scam15%
3 mentions
Pricing15%
3 mentions
“To make matters worse, they funneled the payment through Payright finance, which means we are now locked into debt fo...”
On “Payment issues” · Aug 22, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
Overall rating and review count for this company and similar companies
Absolute best thing I've done in a long time. 37 years since I last studied. Amazing how much this sharpened my mind again. Thankyou to everyone that marked my work, especially Marie. Your comments were always articulate, accurate and encouraging.
I would recommend this to anyone who wants to get out of their comfort zone. You won't regret it!!
What made my experience great was the adequate time to compete my course so I don't feel rushed. But also the engaging content and the continuous support from tutors.
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My experience with Learning Online was AWESOME! I learned so much, and I am grateful for all the information I had access to and the quality of the information. The feedback from my assignments was so helpful, although I passed they still told me what I can improve on and give me additional resources to get better. Overall my experience was great and I am forever thankful for the opportunity and to the tutors.
Having meaning conversations and support for the enrolment process helped me decide to go ahead with my course. Along with detailed help and assistance with completing forms made the experience a much more positive one. Also the follow up engagements shows the dedication and knowledge whilst being readily available to help when needed.
As an individual who isn’t much of a study person and is easily distracted and finds it hard to focus, I will say I really enjoyed this course. I have learnt so many things and the notes I have taken from this course will help me in the future when I take that step further into an animal career. I will/am looking forward to my future in working with animals.
I have been looking into online photography courses for a while but after speaking to Matt I was convinced that online learning was the place for me. He made everything so easy, understandable and was very helpful. Any problems I had, he followed up and helped me. He was very professional and helpful. I'm looking forward to starting my new journey with them.
I love learning. This is an exceptional website to further educate yourself. The tutors and staff are amazing, If you get stuck or having any kind of trouble, they are more than happy to assist you to overcome your problem. Very highly recommended
Bryce is very helpful, he’s open to answering any questions you might have about anything at all, eager to put your mind at ease if you have concerns. I had an amazing welcome into the course
Matt and Angela made this whole process so easy, am so excited to get cracking. Great encouragement and made me feel very confident to complete this course. Thanks heaps!
Everyone I spoke to - Matt and Angela were super helpful, and friendly and provided all info I needed to help me jump onboard and start my journey! They cover all bases and make the process very easy
After not been able to successfully roll into photography online threw tafe nsw Matt was able to make the enrolment for learning online very understandable and easy to go threw. Got approved and got enrolled straight away. A big thank you to Angela for showing me how to do the online course using my phone as tablet wasn't working and laptop is in getting updated. Thank you guys.
What an amazing forfilling informative course. Great tutors great price great time frame great source material. Highly recommended can't say anything but good things.
My Learning Online is an Australian-based online course provider offering a wide range of professional certificate courses across various fields, including animal care, landscaping, and counselling. The company aims to provide flexible and accessible learning opportunities, allowing students to study at their own pace while receiving support from experienced tutors. With over 50 courses available, My Learning Online caters to individuals seeking to enhance their skills or pursue new career paths.
Targeting adult learners and professionals, My Learning Online prioritizes a user-friendly experience, ensuring that enrollment and course navigation are straightforward. The platform emphasizes personalized support, with dedicated tutors available to assist students throughout their learning journey. By focusing on certified training, My Learning Online helps individuals gain the qualifications needed to succeed in their chosen industries.