Quick turnaround friendly staff
Quick turnaround friendly staff

Next is a comprehensive online review platform designed to help consumers make informed purchasing decisions by providing a space for genuine customer feedback. The company facilitates the collection and display of reviews for various products and services, enabling businesses to gain insights into customer satisfaction and improve their offerings. By fostering transparency, Next empowers users to share their experiences, thereby aiding potential buyers in evaluating their options. The target market for Next includes both consumers seeking trustworthy reviews before making purchases and businesses looking to enhance their credibility through customer testimonials. By focusing on user-generated content, Next aims to create a community where feedback is valued, helping to bridge the gap between customers and brands in an increasingly digital marketplace.
Reviewers generally appreciate Next for its quick turnaround and friendly staff, highlighting the ease of shopping and prompt delivery. Many customers express satisfaction with the quality of clothing and the straightforward process for ordering and returning items.
However, a significant number of complaints focus on delivery issues, with several consumers reporting delays and failures in next-day delivery promises. Some customers also mention frustrations regarding pricing discrepancies during VIP sales, leading to disappointment. While the service and product quality receive high praise, the recurring delivery problems detract from the overall experience. Despite these challenges, the majority sentiment remains positive, reflecting a strong appreciation for the brand's service and offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 100 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Always great service and good quality clothing from Next with a super easy way of ordering and returning”
“Still awaiting next day delivery to store still no update 5days after the event”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Next is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.0).
100 reviews of Next. Filter by what matters to you.
Over a year ago
Quick turnaround friendly staff
Over a year ago
Prompt delivery and collection from store was simple.
Over a year ago
Always great service and good quality clothing from Next with a super easy way of ordering and returning.
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Quick turnaround friendly staff
Delivered very promptly
Prompt delivery and collection from store was simple.
Always great service and good quality clothing from Next with a super easy way of ordering and returning.
Customers who have shopped in the VIP sale....check pricing of your items. I purchased 2 items on the early viewing only to find that when the sale went instore and online the items were £8 and £6 cheaper!!!! Had I not gone back online to view other products I would not have been aware of this and would have been charged £14 more. So, check your purchases! Maybe VIP sale isn't very VIP after all.
Ordered a black shirt for my son’s prom from the Central Croydon store on July 1st. Was told it would arrive in a couple of days at the Next Home store on Purley Way. Got a text on July 2nd saying it was ready to collect.When I went on July 5th, staff couldn’t find it. After 40 minutes of confusion, I was told it had never arrived and sent back to the original store. There, I was shown the system said it had been collected. More calls to customer service (all contradicting each other), and eventually a refund and reorder — I even had to argue to get the delivery fee removed.I was promised delivery by Sunday 6th (the day before the prom). It never came. Customer service was unhelpful — one person even hung up on me. Another told me it’s still at the depot and might arrive in 24 hours. That’s no help — the prom is Monday.Wasted over 2.5 hours, paid for parking, and still no shirt. A completely unacceptable experience and a total failure from Next.
Been a customer of next for years and never had any problem untill the last couple of times orders are nearly always delayed. So disappointing. I am now thinking of paying the balance off then closing my account
Prompt delivery good quality Easy returns
Ordered for next day delivery… updates late on the day of delivery that delivery would not be made. Delivery therefore not on time for the reason ordered. Even more frustrating - no update on delivery, no option to change delivery date. Order now delivered 2 days late while we’re away so left on doorstep!!! No credit offered.
Staff were helpful, polite and efficient.
Bit of a delay in the delivery of my order, however, communication was good. I was updated regularly with expected delivery date.
The young lady that served me at the till was very polite and efficient when returning an on line order. She was pleasant and happy it seemed.
Superb selection of goods Easy to use site Speedy delivery Well packed Items as describe Excellent quality Fab price
Correct sizes great quality.order now pick up next day.easy to bring back to store if items don’t fit very quickly.overall great in every way
Everything was great fitted well
The order arrived at the store on time and was easy to collect.
Next is a comprehensive online review platform designed to help consumers make informed purchasing decisions by providing a space for genuine customer feedback. The company facilitates the collection and display of reviews for various products and services, enabling businesses to gain insights into customer satisfaction and improve their offerings. By fostering transparency, Next empowers users to share their experiences, thereby aiding potential buyers in evaluating their options. The target market for Next includes both consumers seeking trustworthy reviews before making purchases and businesses looking to enhance their credibility through customer testimonials. By focusing on user-generated content, Next aims to create a community where feedback is valued, helping to bridge the gap between customers and brands in an increasingly digital marketplace.
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