Oceania Cruises is a luxury cruise line that specializes in offering an extensive array of voyages to exotic destinations around the globe. Catering to discerning travelers, the company features intimate and elegantly designed ships that provide a premium cruising experience. With a focus on gourmet dining, Oceania Cruises includes an award-winning culinary program as part of its offerings, ensuring guests enjoy high-quality meals during their journey.
The company provides a range of services designed to enhance the cruise experience, such as specialty dining, unlimited WiFi, and shipboard gratuities, all included in their "Your World Included™" program. Oceania Cruises targets affluent customers seeking a sophisticated and immersive travel experience, offering various itineraries and exclusive benefits, including discounts for members of the Oceania Club. With a commitment to luxury and comfort, Oceania Cruises aims to provide a memorable adventure for travelers exploring the world's most desirable destinations.
Oceania Cruises receives overwhelmingly negative feedback, with many reviewers expressing dissatisfaction with the service and food quality. Customers frequently mention poor customer service, citing long wait times for assistance and unresponsive staff.
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Complaints about food quality are prevalent, with several travelers noting a decline in standards compared to previous cruises. While some reviewers appreciate the cabin accommodations and the attentiveness of certain crew members, these positives are overshadowed by the overall sentiment of disappointment. Additionally, issues such as unexpected fees and changes to booked excursions further contribute to the frustration. Overall, the majority of experiences shared reflect a lack of value and service, leading to a predominantly negative impression of Oceania Cruises.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.8
91
100%
-0.5
● Low
1.8 / 5 overall
=
91 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.4▼ 0.5
12-month avg
1.7
All-time
1.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.8
4
Sep 24
1.0
1
Oct 24
3.0
1
Nov 24
1.5
2
Dec 24
1.0
2
Jan 25
1.8
4
Feb 25
1.8
4
Mar 25
2.0
3
Apr 25
2.0
3
May 25
3.0
1
Jun 25
1.0
3
Jul 25
1.3
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 91 most recent reviews.
Top praiseof 10 positive reviews
Customer service40%
4 mentions
Prices & value40%
4 mentions
Fast & efficient20%
2 mentions
“Every passenegrs needs seem to be met with the utmost courtesy, respect and kindness”
On “Customer service” · Apr 21, 2024
Top complaintsof 73 negative reviews
Customer service41%
30 mentions
Cancellation27%
20 mentions
Shipping26%
19 mentions
Payment issues23%
17 mentions
“Shocking customer service”
On “Customer service” · Jul 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
Take your deposit money if you try to change cruises
2 weeks after we booked a cruise, we tried to change to a different cruise because the original dates no longer worked for us. They decided it was a great business decision to keep our $750 deposit and not allow us to switch to a different cruise that was just 10 months later where we would have spent over $15,000 more! So now I’m here to warn you that Oceania is very inflexible and will gladly screw you over if you have to change anything. Things happen. People sometimes have to alter plans due to unforeseen events.
I’m not someone who usually posts online, but I feel compelled to share my story in hopes it helps others make an informed decision before booking with Oceania Cruises.
I had booked what was meant to be the trip of a lifetime—a $30,000 cruise with Oceania. I was excited, grateful, and looking forward to an unforgettable experience. Then, everything changed. I was diagnosed with cancer and had to begin immediate treatment. My world turned upside down, and I had no choice but to cancel the trip.
When I contacted Oceania to explain the situation, I expected some level of understanding or compassion. Instead, I received a polite but ultimately cold message from Guest Relations Administrator Sana O’Brien. She offered her condolences—and then told me there was “nothing they could do,” because giving me a refund “wouldn’t be fair to other customers.”
Let me be clear: Oceania is going to re-sell that cabin. They will earn full revenue from a new passenger while keeping every cent I paid. So in the end, they profit twice—while I, in the middle of cancer treatment, am left with nothing.
No refund. No credit. Not even a gesture of goodwill. Just a boilerplate response and a closed door.
I understand that companies have policies. But I also believe that policies should have room for humanity. What happened to empathy? To basic decency?
I am devastated—not just by the diagnosis, but by the way I was treated by a company I once admired. If you’re considering booking with Oceania, I urge you to think carefully. Ask yourself what would happen if you had to cancel due to a personal emergency or health crisis. Based on my experience, you can expect no compassion and no help.
This has left a lasting impression on me—not just financially, but emotionally. Oceania had an opportunity to do the right thing. They chose not to.
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It is very difficult to get such a low TrustPilot number. This says so much about this US co. They do not understand UK law.
We booked through ROL. They are agents but did their best to help when we had queries. However I would question the large discounts shown.
The problem is you are then inundated with two lots of info. As 20 year cruisers we did not go through the many attachments to e-mails. It was only when we were 10 days from our cruise that ROL highlighted in a letter we needed 6 months on our passport. Oceania's defence is rediculous. In what circumstances would you need such a long time?
Fortunately UK travellers have other choices. This is not a premium co. The Penthouse Suite is thousands more than Fred Olsen and Marella. They charge 20% for non-existent service . Do staff get this?
Trips are extortionate. $300/400 for many. UK cos charge less than £100.
You cannot get served drinks in restaurants and theatres. They use cartons for cocktails
There is no freshly squeezed juice.
FREE restaurants are restricted to one each one. Otherwise you have to queue at 8am .
Spa was £200 including a 20% service charge. Staff were trying to upsell which was not a nice experience. Do they get this excessive charge?
Shuttle buses are a joke. No clear info and many ports have no taxis
We were going to San Sebastian but it was cancelled about a week before . Bilbao is only an hour. They could have done more
The customer service is very poor.
I tried to book a Med cruise in July. The person I was dealing was not today and nobody took over there appointments. I rang to find out what was happening and got cut off. They didn't even ring back. Very rude.
I won't be using Oceania cruises again. There is plenty of cruise companies to choose from thankfully.
Ik was met Oc voor een cruise rond Australie en Nieuw Zeeland van 221324 tm 120225. Met de Regatta,een klein en oud cruiseschip
Mijn ervaring is dat als je een lange cruise maakt dat niet op een te klein schip moet maken ivm entertainment en mogelijkheden! Teveel dagen op zee. Ook een negatief punt was dat Oceania Russische musici had uitgenodigd voor muziekuitvoeringen. Men is blijkbaar niet op de hoogte van wat er in Oekraine afspeelt! Schande!
De verzorging was goed maar niet bijzonder. Ik was eerder met de Regall Princess voor een cruise en ik moet zeggen dat Princess cruises beter voor de dag komen dan Oceania cruises.
Worse cruise experience. The management team was cold and the whole experience felt transactional. We celebrated our 10th wedding anniversary and decided to do something special by doing a 50 day voyage. We were hoping this line would exceed our expectations and deliver the ultimate luxury experience. Unfortunately it was a big disappointment. From the food, to dirty utensils, terrible drinks, to seen an infestation of bugs at some of the desks, just to mentioned a few. I feel bad for all the seniors who get brain washed during the Captains Cocktails party especial for club members. Where the sales consultant tries to do her sales pitch, making guess feeling jealous about trying to keep up with the status. Unfortunately , that didn’t work with us. This is a pressure sales tactics that seems to work for seniors who apparently have lost their taste and cognition as to what Luxury and service is all about. Avoid. Avoid. Better off going with Azamara.
Oceania pretends to be a”premier” cruise line- it’s actually a floating assisted living ship with the same type of food that you would expect to eat at such a place. The majority of the passengers are in their 80’s and their age is showing. They are grumpy and decrepit- not a fun crowd. The few that were slightly younger are basically sedentary- the lines for the elevator are ridiculous considering that there are plenty of stairways! Everything is sub par from the smoothies made from sugar concentrate- no fresh food is even used - to the vibe of the ship to the service- even the servers are lackluster, unenthusiastic and not happy to be onboard. I was not expecting Silversea or Regents quality but it doesn’t even come close to them or to Windstar- you’ll dish out way too much money for a meh experience. Save yourself the money, the trouble and the time. Go elsewhere!
Without going into great detail this is a very short version of our dreadful experience, there is a lot more to write however it would require a couple more pages.
There was an outbreak about 5 days after embarkation of a nasty respiratory infection which was totally ignored by Oceania and began infecting healthy guests. Many people had developed a deep wet throaty infectious cough which was highly contagious and spreading quickly unfortunately they were not asked to isolate or kindly wear a mask to protect other guests and crew. The deep wet cough was heard everywhere, in the tenders, coaches, gymnasium, restaurants and around the open food buffet where people were spreading the infection and droplets going over the food.
After numerous and continuous complaints the only response Oceania had given was a week prior to disembarkation when they put a note in the daily currents paper and a few announcements to ask guests if they would consider wearing a mask and added a few more sanitiser stations however way too little too late. We felt absolutely helpless because it was just ignored by Oceania whom were meant to pride themselves in health and safety, several guests were taken away by ambulance some of which we knew had the respiratory infection.
We met an entertainment couple toward the end of our cruise who said they had never experienced feeling so uncomfortable with hearing continuous infectious coughs whilst performing in the Riviera lounge, they were very concerned about the spread they had been subjected to to and also the lack of response from Oceania.
My husband and I boarded in peak health and fitness and got quite sick about 10 days into the cruise and isolated in our stateroom and totally missed Christmas Day and New Year Eve. We even had to ask our butlers to wear a mask whilst cleaning our room to protect themselves and others onboard along with asking them to ensure clean cleaning cloths be used as staterooms either side of us and not to mention all the others had infected guests and wondered why Oceania had not asked this of their crew members, guests should not have had to ask.
I wrote several detailed emails to Oceania’s head office informing them of our dreadful experience and extremely disappointed with their reply, our very expensive 32 night cruise from Cape Town to Singapore had been totally ruined due to their lack of protocol.
Staff should have been handing out masks and asking guests to kindly use sanitiser as there was an infection onboard instead they just put their heads in the sand and showed lack of concern for the health and safety of passengers, if they had tried to at least contain it in the first instance I doubt many of us would have fallen sick.
The onboard medical centre charges were absolutely outrageous so guests were not going but instead waiting until we arrived at ports to obtain antibiotics from over the counter pharmacies, luckily many had packed their own. Our medical bill for COVID. SARS and influenza swabs along with antibiotics and cough lozenges was just under AUD$3,000 and this was an inexpensive visit compared to many.
We missed 3 excursions whilst isolating and finally were able to go on our fourth, we went to the Riviera lounge and got our tender ticket for the excursion. Unfortunately there were so many guests coughing that I went up to the destinations staff to ask why they were not handing out masks and expecting healthy guests to mix with infectious guests in such confined space, we were not comfortable and ended up handing our ticket back as we did not want to get reinfected.
Shame on you Oceania for not acting promptly with protocols in place for such outbreaks as other cruise lines have. You have apologised to reviewers about not acting promptly however it did nothing for our disastrous cruise experience and you just get away with a simple apology for your mistakes meanwhile we lost thousands on a cruise we could not wait to disembark.
We just lost over $28,000 from AON and Oceania cruise line. When Oceania sold us the policy they told us how great the policy was so we purchased it. When 2 different doctors wrote us letters telling them that I should not travel because I had been falling like a lot of seniors do, we cancelled our cruise and our claim was denied as a preexisting condition. AON told me to read the 60+ page insurance policy to find this information. How many people read all the fine print when one of the parties sells it to you as "Oceania Care" only to find out later that it's in combination with AON? We've cruised many, many times and have found that most of the cruise population are seniors. What senior hasn't had a preexisting condition? These companies are taking advance of seniors and making a fortune.
This is the worst cruise line I have ever used. Their website is probably the worst in the industry; I tried to book 10 excursions to take advantage of their discount offer but it won’t load up the 10th one.
The site won’t allow me to update my account with a new credit card after my old one was compromised.
I’ve emailed four times in the past month about these issues but have not even had an acknowledgment let alone a reply. I’ve tried ringing their Customer Services three times but gave up after 30 minutes each time. This is our first time with Oceania, needless to say it’s going to be our last if they don’t pull their fingers out.
20th January.
The day after my Trustpilot review they finally contacted me and the young man booked my excursions for me because their system wouldn’t allow me to do it. I paid with my new credit card and he uploaded it onto their systems so it should be easy for them to take payment for my upgrade; unfortunately their systems are so poor that they couldn’t do that but required me to cancel my upgrade request and make a new one - this time the minimum bid was £40 more than my previously accepted bit - and they still haven’t taken the money so I don’t know if I have an upgrade or not - diabolical service.
In October I achieved Platinum status in Oceania’s loyalty club. That qualifies me for a free cruise of up to 14 days. I worked with the Future Cruise Director on the ship and chose a 22 day cruise in March 2025 that goes from Singapore to Tokyo. On the Oceania website there are options to take one of two 11 day cruises or a 22 day cruise. The Future Cruise Director advised me to select the 22 day option so I would get full credit for the 14 days. I would be responsible to pay for the additional 8 days of the 22 day cruise. On her advice I did exactly that. When the booking came back from Oceania it only credited me for 11 days. I asked my travel agent why and she was told that cruise is really two 11 day cruises so I only got credit for 11 days. My travel agent pled my case and was offered a $500 shipboard credit for the confusion. Evidently, they were not willing to back up their employee. In addition they accepted no responsibility for offering the 22 day option. In mid-November I sent a personal email requesting a reconsideration of that decision to the Oceania Loyalty Club as well as to Customer Service. After six weeks of hearing nothing my Agent contacted them. The Loyalty Club said they thought the issue was resolved with the credit. She said it was not and they needed to respond to my email. She was told they would. I’m still waiting. In mid-December I sent an email to Passenger Advocate and CEO. I’ve heard nothing. Essentially, I feel like I have been ghosted by the Loyalty Club, the Customer Service, and Upper Management. SInce 2009, I’ve sailed over 300 days with Oceania, always booking their top tier cabins. And now they ghost me. My advice to all of you who are loyal passengers of Oceania is to be very careful. Don’t expect your loyalty to get you much.
this was our first and only time on the Oceania line. very poor management intervention first was many issues on help with using their wheelchair after my husband fell in an area where there was NO railing. a guest behind him fell and knocked him over. That was day 5 and we were room bound from then on. charged us for NOT cancelling my husbands excursions after fall. Very hard to get into specialty restaurants and No way on cooking classes even on waitlist. casino randomly changevd hours. the room towels were like sandpaper. The GM Adrian was hard to reach and RUDE when i did. on our side on elevator was not working out of 2 and heard it hasn't since before July. Lobster was tough and not really lobster, most likely a Caribbean version. last but not least the acupuncture doctor was great and my husband went 4 days in a row. it helped some but still now in a wheelchair. we paid more than $1000. for that with no offer to kindly compensate
Had to take them to court for compensation . Dreadful experience at the port in Lima. Left me and 100-200 other passengers in the sun for nearly 3 hours waiting for the ships buses. Suffered 2nd degree burns . No water. no food. No shade.
Sexual Harassment On Oceania Riviera By Crew Member
I’m currently onboard Oceania Riviera and was sexually harassed by the same crew member twice! The first time was on Deck 5. He called out to me from the staircase by the men’s room to tell me how beautiful he thought I was. It was gross and creepy! He had no reason to even be talking to me and was clearly making advances, like some pervert. The second time was when I was with my husband at Martinis. We had glasses of our own wine and the same guy asked for my husband’s order. This was while I was at the bathroom. We had just arrived and I immediately went to the women’s room, so I didn’t know that that creep was working in there yet. My husband said we didn’t need anything because we had our own wine. The guy left. When I got back, the guy saw me and headed right over to us. He leaned in towards me, very closely, and was staring at me but talking to both of us. He said “She is the only one onboard with curly hair. She’s very beautiful and attractive “. What the heck!!! My husband cut him off before he could go on and said “You do not make comments about my wife’s looks or about how attractive you think she is“ and I said “No, no, no” to the guy. He hurried away and I immediately reported it to Reception. The woman at the desk came up to Martinis so we could identify him. She saw him and noted his name. Now it is 6 days later and there has been no resolution from Oceania! The most I got was that he’s new and doesn’t understand Western Culture. Excuse me?! So it’s my fault? I DO NOT FEEL SAFE and no one should on here. That’s disgusting and illegal. I did not pay thousands of dollars to be sexually harassed on my vacation. Oceania clearly does not care about the safety of their guests! SHAMEFUL!!!
We made the mistake of booking in June for a Christmas cruise on Insignia. We were forced to pay the balance in July or we would lose our deposit. In August they announced a 25% cut in the cruise fare. I contacted them and was told it was a pity I had paid the full amount because if I hadn't they could have given us the benefit of the reduction. Ironic as they were the ones who forced the early payment. Most cruise lines don't require full payment so early in advance, it feels like they want to tie people up as quickly as possible in case we might benefit from a future reduction. Lesson learned, avoid this one or it may cost you big money.
Just finished a cruise on Nautica in the British Isles. The Finest Cuisine on the Sea is NOT on this line as it was mediocre. Passengers were not properly notified of cancellations. We were all waiting to go ashore and at the last minute told we couldn’t get a tender to shore because of rough seas. They knew this well in advance and still kept us in the dark. Friends were informed on the ship that their St Andrews excursion was canceled the day before it was to occur. We knew in February that St Andrews was not allowing tours because of a tournament. Why Oceania didn’t provide this information earlier was just another example of keeping passengers in the dark. Once they have you booked and on board they don’t care. Nothing to do on board when out to sea either. First time last time on Oceania. Do your research.
Never again! Travelled with so many Cruise Lines and this was the worst! Destination Service unfriendly and incomeptent. Most of the ports not reachable. We were on the North Atlantic Route. Rough Sea. As anybody knows but unfortuneably not the cruise line. 3 Ports weren‘t reachable with Tenderboatd. The Highlight Kristian Sund…nope. no one felt responsible. You were sent from a to z with no solution. The Restaurants? No culinary experience at all. The shore excursions were booked out 8 month ago. No alternitives to the missing ports. No alternitives to the missing shore excursions. It‘s not worth the money you spent!
Gegenüber unserer ersten Reise mit Oceania Cruises, die uns sehr gut gefallen hat, hat sich sehr, sehr vieles deutlich verschlechtert.
Die Schilderung einer Vielzahl schlechter Erfahrungen nicht nur an Bord würde hier jeden Rahmen sprengen, weshalb ich mich auf wenige Punkte beschränke:
Einen dicken DIN-A4-Umschlag mit Reiseunterlagen (abgesehen von online übersandten Boarding-Pässen etc.) fanden wir erst NACH Rückkehr von der Reise zu Hause vor. Der Umschlag war drei Tage nach Reisebeginn abgestempelt. Ein von uns nachfolgend verfasstes höfliches Schreiben an Mr. Frank A. del Rio, CEO von Oceania Cruises, wurde nicht beantwortet.
Aufgrund der zahlreichen Mängel ist es schwer, einen einzelnen absoluten misslichen Höhepunkt der Reise zu benennen. Ich würde mich jedoch für den Tag entscheiden, als das Schiff einmal außerhalb des Hafens, also auf Reede, ankerte.
Nachdem das Schiff gemäß Fahrplan durchaus pünktlich ankerte – exakt zu dieser Zeit sollten allerdings bereits die Ausflüge starten (!) - konnte man sich zum "Sammelplatz" im Schiff begeben, wo Bustickets für die Ausflüge ausgegeben werden.
Die Warteschlange für diese Tickets zog sich, da noch niemand aussteigen konnte, über die GESAMTE Schiffslänge hin, also etwa über 200 m. Erst nach Bewältigung dieses ersten Hindernisses begann die eigentliche Wartezeit. Diese dauerte insgesamt etwa 2,5 Stunden.
Um an Land zu gelangen, war es notwendig, mit den Tenderbooten an Land zu setzen. Das dauert, da zunächst die Boote zu Wasser gelassen werden. Dann müssen die Passagiere – darunter auch zahlreiche Gehbehinderte – zeitaufwändig in diese Boote umsteigen. Anschließend beansprucht die Fahrt geschätzte 5 - 10 Minuten an Land. Dort wird das Boot wieder entladen, fährt 5 - 10 Minuten zurück, nimmt erneut Fahrgäste auf usw., usw.
Während dieser Wartezeit war sich der Cruise Manager nicht zu schade, über Lautsprecher zu verkünden, dass jeder Passagier seinen Ausflug pünktlich erreichen würde. Wie beschrieben, die Verspätung war praktisch bereits mit dem Ankern des Schiffes erreicht.
Ein weiterer Höhepunkt war nach einer stundenlangen streitigen Auseinandersetzung an Bord erreicht, weil man seitens der Verantwortlichen von uns ein Visum plus happiger Gebühr für Vietnam verlangte, obwohl wir gar kein Visum benötigten und dies auch schriftlich darlegen konnten. Erst am nächsten Morgen gestand man uns kleinlaut zu, dass wir tatsächlich kein Visum benötigen und ohne ein solches an Land gehen könnten.
Aufgrund unserer Beschwerde - auch für ein geschätztes Dutzend weiterer Mängel - erhielten wir immerhin eine finanzielle Entschädigung, auf die wir jedoch gerne verzichtet hätten, wären nicht die vielen Mängel, Aufregungen und Enttäuschungen gewesen.
Daher nie wieder Oceania Cruises!
Oceania Cruises is a luxury cruise line that specializes in offering an extensive array of voyages to exotic destinations around the globe. Catering to discerning travelers, the company features intimate and elegantly designed ships that provide a premium cruising experience. With a focus on gourmet dining, Oceania Cruises includes an award-winning culinary program as part of its offerings, ensuring guests enjoy high-quality meals during their journey.
The company provides a range of services designed to enhance the cruise experience, such as specialty dining, unlimited WiFi, and shipboard gratuities, all included in their "Your World Included™" program. Oceania Cruises targets affluent customers seeking a sophisticated and immersive travel experience, offering various itineraries and exclusive benefits, including discounts for members of the Oceania Club. With a commitment to luxury and comfort, Oceania Cruises aims to provide a memorable adventure for travelers exploring the world's most desirable destinations.
