Oceania Cruises is a luxury cruise line that specializes in offering an extensive array of voyages to exotic destinations around the globe. Catering to discerning travelers, the company features intimate and elegantly designed ships that provide a premium cruising experience. With a focus on gourmet dining, Oceania Cruises includes an award-winning culinary program as part of its offerings, ensuring guests enjoy high-quality meals during their journey.
The company provides a range of services designed to enhance the cruise experience, such as specialty dining, unlimited WiFi, and shipboard gratuities, all included in their "Your World Included™" program. Oceania Cruises targets affluent customers seeking a sophisticated and immersive travel experience, offering various itineraries and exclusive benefits, including discounts for members of the Oceania Club. With a commitment to luxury and comfort, Oceania Cruises aims to provide a memorable adventure for travelers exploring the world's most desirable destinations.
Oceania Cruises receives overwhelmingly negative feedback, with many reviewers expressing dissatisfaction with the service and food quality. Customers frequently mention poor customer service, citing long wait times for assistance and unresponsive staff.
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Complaints about food quality are prevalent, with several travelers noting a decline in standards compared to previous cruises. While some reviewers appreciate the cabin accommodations and the attentiveness of certain crew members, these positives are overshadowed by the overall sentiment of disappointment. Additionally, issues such as unexpected fees and changes to booked excursions further contribute to the frustration. Overall, the majority of experiences shared reflect a lack of value and service, leading to a predominantly negative impression of Oceania Cruises.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.8
91
100%
-0.5
● Low
1.8 / 5 overall
=
91 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
1.4▼ 0.5
12-month avg
1.7
All-time
1.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.8
4
Sep 24
1.0
1
Oct 24
3.0
1
Nov 24
1.5
2
Dec 24
1.0
2
Jan 25
1.8
4
Feb 25
1.8
4
Mar 25
2.0
3
Apr 25
2.0
3
May 25
3.0
1
Jun 25
1.0
3
Jul 25
1.3
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 91 most recent reviews.
Top praiseof 10 positive reviews
Customer service40%
4 mentions
Prices & value40%
4 mentions
Fast & efficient20%
2 mentions
“Every passenegrs needs seem to be met with the utmost courtesy, respect and kindness”
On “Customer service” · Apr 21, 2024
Top complaintsof 73 negative reviews
Customer service41%
30 mentions
Cancellation27%
20 mentions
Shipping26%
19 mentions
Payment issues23%
17 mentions
“Shocking customer service”
On “Customer service” · Jul 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
For our Christmas & new year cruise in 2025 Oceania downgraded its offering. Having enjoyed 12 previous Oceania cruises we were disappointed at the deterioration in food quality. The chef explained that head office now arranges menus & the ship has no real control on what is offered. We sat on a shared table in the speciality restaurant on the 2nd night. Three out of 4 main courses were returned as inedible. Service throughout the ship was not up to standard. Looked like there was a shortage of staff. This was most apparent in the main dining room. Shortly before the sailing date we were advised that a stop in Australia had been substituted for an extra day in Indonesia. Two other stops in Australia were cancelled without substitution. Maintenance in parts of the ship was neglected although our penthouse cabin was in good order. We understand that the economies have been applied across the fleet. Means that we will be looking elsewhere in future.
Booked 6 excursions to get 25% discount, Oceania cancelled an excursion and cancelled the discount leaving us with a bill of $400+.
We had a gratuity package yet we were still charged 20% on some already expensive drinks.
We had to chase Oceania to get an account credit back to our credit card, it was not done automatically.
These nasty underhand issues left a bad taste after the cruise so we will not be returning, a shame because the food, wine and service was excellent
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This cruise company falls below expectations and its self promotion. Riviera is badly in need of better and simplified management and refurbishment.
There were some lovely staff but the management of the ship is poor. It’s too hierarchical but no one outside of Head Office can make decisions. For example,
1 The stops were very mixed. For two days moored in Jakarta only a few yards from noisy cranes and trucks through the night. So couldn’t sleep.
2 internet rarely worked and digital staff acknowledged this. This meant filling the various forms required to disembark took ages to complete and we did not get e mails for three weeks.
3 The air conditioning is so cold that many people caught coughs and colds when returning from the hot humid conditions on shore and were then ripped off by the Medical Officer with exorbitant charges.(eg 5000 dollars per person).
4 maintenance and painting is going on all the time so our balcony was frequently dirty.
5. The food is meant to be the main attraction but in the grand dining room and Terrace was appalling; cold and tasteless. The speciality restaurants were better but access is limited to these. Red Ginger is very good.
6 The tours are way overpriced and very mixed. One tour was due to last four hours and we were back in three hours having not gained entry to a single site. When we complained we were told it was our problem!!
7 Ran out of orange juice and English breakfast tea for a week.
8. Apart from a very good operatic singer, the entertainment was poor.
9. We will never cruise on Norwegian Cruise Company again. They have just changed CEO so perhaps the Board is aware. Many passengers on board said standards had dropped dramatically!
Our January 2025 trip around Australia failed to deliver the standards we had come to expect from Oceania, There was strong evidence of cost cutting. The chef informed me in reply to the mid cruise comment request that menus and ingredients were now specified by the offices onshore. In other words the accountants now specify menus rather than chefs. There was a shortage of staff in some areas. On the second night in the speciality Polo restaurant on a shared table for 4, three of the guests rejected their main courses as inedible. Late changes in the itinerary included an extra day in Indonesia at the expense of a stop in Western Australia. Two further stops were missed altogether with no opportunity to substitute excursions and no refunds were given.
Booked cruise in Sept 2024 which included $800 excursions credit. This is useless as all tours completely booked and so many on wait list these are also closed. Why don't oceania lay on more excursions...Well obviously because they save so much on unused excursion credits that passengers cannot use. Very disappointing and just a con to lure you in.
1. Poor management of drinks package on board.
2. Bath waste pipe not connected to bath causing flooding.
3. Brown water in bath/shower caused by changing of tanks on ship. We were not informed this was to take place.
4. Surly (albeit efficient) waiting staff.
5. Three times our drinks in one of the lounges were forgotten or wrong.
6. Apart from the specialist restaurants, meals were average at best with one inedible
All the above were compensated by offers of onboard credit or extra specialist restaurant bookings. This did not compensate for a cruise sold as luxury but by Oceania's own admission is "Premier" which is a lesser standard to Luxury. Not worth the cost they charge.
Just returned from a ten day cruise on the Riviera to Europe. maintenance was varnishing the decks and the odor permeated our stateroom and clothing. Finally, we were offered a new room. However, they promised not to varnish anymore so we remained in our stateroom.
We arrived at ITA airlines to check in the day of departure 6 hours before the flight and were told we were on standby. The angst and stress of this situation were unbelievable. I sadly cannot recommend this cruise line in the future.
Wat ons betreft geen klachten over maaltijden etc. en service van de bemanning.Dat is O.K.
Maar :
1 De betrouwbaarheid van de mensen achter de receptie en van Customer Relations is ver te zoeken.
2 De prijsstelling van de excursies is regelrecht bedrieglijk en absoluut niet te verklaren.
3 Ze maken de klanten doodnerveus met hun nodeloos gedreig dat je niet aan boord komt als de entry-visa niet deugen.
Das Schiff sollte besser als neu renoviert sein, so die Werbung. Das wurde uns versprochen. Bis auf einzelne Verbesserungen in den öffentlichen Bereichen und oberen Suiten ist alles beim Alten.
Abgenutzte Kabinen, schmudeliges Bad, teilweise abgenutzte Bodenbeläge, häufig nicht funktionierende öffentliche WC, zwei Spezialitätenrestaurants auf niedrigem Niveau, Qualität der Speisen teilweise nicht mehr so gut, sehr viele Kleinigkeiten die nicht sein müssten. Es wird halt gespart. Das angebliche beste Essen auf See ist für uns nicht mehr ersichtlich.
Das Personal/ Service ist sehr bemüht und zuvorkommend. Leider ist das Publikum nicht mehr auf dem Niveau früherer Jahre. Bsp. kurze Hose zum Abendessen.?
Es ist zwar zu begrüßen das permanent nachrenoviert wird, aber Lärm und Chemiegeruch ist nicht toll.
Es ist schade um das Schiff, zumal das Preis-Leistungsverhältnis gut ist. Wir und unsere Mitfahrer wissen als langjährige Member nicht ob wir Oceania noch einmal buchen werden.
Übrigens, auch die Kabinenbilder der Folgereisen zeigen die angeblichen renovierten Kabinen, daher für mich Betrug.
I am disappointed by the entire experience and most importantly by the lack of response from the cruise line. I submitted a review while on board the ship on two different occasions and wrote the main office in Miami and never received the courtesy of a response. Among many issues were quality of the service in the dining venues( dishes left on table, no coffee arrived and more), poor coordination of excursions( waiting for over an hour in hot sun for buses or tenders) and overall poor maintenance of the common areas. The new ownership appears to by making many cost cutting moves that are impacted the service, food quality( Told not ot order beef dishes in Red Ginger because of poor quality) and overall ship board experience. Not on par with other luxury cruise lines.
When booking a cruise for 25K.to secure the cruise we had to pay $2300. Deposit immediately. All well and good
But unfortunately we had a medical issue and we had to cancel which was nearly 10 mths before departure
They take $350 each person for cancellation fees which we accept and the balance of $1600
Now the bad bit you have to wait 3 mths to get your refund. WHY!!!!
-bereits bei Buchung waren keine vernünftigen Ausflüge buchbar - mehrheitlich auf Warteliste! - an Bord auch fast nichts buchbar ???
-inbegriffenes Bordguthaben von US1200 für Ausflüge konnte nur bis US 780 mit Müh und Not gebucht werden
-grundsätzlich sind die Ausflüge ohnehin MASSIV zu
teuer
-trotz Guthaben Ausflüge von US 400 wird mir am letzten Tag Everglades/Flughafen für US 169 in Rechnung gestellt
-bei Besuch des Hospitals unbedingt vorher KOSTEN
anfragen-mir wurden für billigste 16 Stk. Aspirin Cardio 100 Tabletten US 213(???) in Rechnung gestellt ohne mir vorher Kosten aufzuzeigen-obwohl ich reklamiert habe wurde mir ein unnötiger Kurzuntersuch aufgenötigt - ABRISS + BETRUG!
-die Bordrechnung ist für geistig minderbemittelte-Ausflüge werden zu 100% statt mit 25% Rabatt verbucht-Reklamationen werden auf Gutschrift am letzten Tag verwiesen - ABSOLUTER SCHWACHSINN!
-das Internet ist wohl dabei aber grossteils mehr als
SCHWACH !
-Temperaturen in Innenräumen generell zu tief-bei über
30Grad Aussentemp. läuft man nach Landgang in einen
Gefrierschrank - die min. Temp. in den Innenräumen müsste bei 23Grad C liegen - UNVERSTAENDLICH!
Customer service. Many reviewers mentioned this and we strongly agree--they should spend some money on training and they should follow through on complaints. The cruise itself was very good and the ship was new (Vista) so the accommodations were excellent, our stateroom was spacious and well kept by housekeeping. The library was excellent and the other amenities were very good. The staff were helpful and courteous. We registered with our passports on line and provided a credit card to charge for shipboard purchases as requested during the pre-cruise registration. They totally messed up the credit card info and contacted us on a Saturday night that our card was no good. We were told it was our fault for not providing the card during check in at the ship (we were never asked). The attitude we received caused my wife to get extremely upset. The larger problem was the travel to and from the ship: They did not use the name on my passport to book the flight and we did not receive the booking from Oceania in time to have them correct it, so we had to book our own flights. Because of that, they would no longer provide ground transportation to and from the ship and the airport. We paid $75.00 for a cab to the ship, they charged us an additional $138.00 for a coach from the ship to the airport, which dropped us and our baggage two floors and a half mile from the Delta check in counter. Bottom line: don't take the inclusive deal on travel, book your own and save money and the hassle of dealing with them. No, we did not get any offer to compensate us.
We were on the Regatta from Australia to New Zealand, Fiji, Samoa x 2 and French Polynesia. My feedback is as follows:
1. Staff - very friendly and generally eager to please. However, tend to be a number who lack training, so service is variable.
2. Cabins - please don't pretend they are state rooms, it insults the passengers! Generally basic, but good enough, but shower area is tiny. Bigger suitcases would not fit under the bed (ours, which are medium, did). Housekeeping were excellent. For the price I really expected more.
3. Restaurants - The Terrace/Waves is basically buffet/canteen style with servers; food was reasonable, but often over salty and can run out quickly.
The two specialty restaurants had good food and service, but no menu changes/specials, so if you are on the cruise a long time it gets a bit boring.
The main dining room again has limited options, so after a while it can get boring. Service tends to be slow because they have no sittings and seems that the kitchen cannot cope if a lot of guests decide to eat at the same time. This is particularly annoying if you want to see a 21.30 show. Again, staff are keen, but some lack training, and inadequate staff at peak times.
4. Gym - reasonable facilities, but no air con, so it can get uncomfortably hot.
5. Shops - only 2, can be a bit pricey, but I guess you expect that on a cruise.
6. Excursions - extremely overpriced and the hype in the description rarely reflected the reality, so generally left disappointed. American Samoa was particularly disappointing. A cultural show where the locals spoke for 20-30 minutes in their own language, with no translation! The catamaran in Tahiti was supposed to be the fastest in its class, but didn't even have it's sails up, just puttered around, ending up for an hour on a reef for snorkelling,where there was only sand and a relatively strong current. Two passengers slipped and fell in the boat, so needs to be fitted with more grips before there is a serious accident. Zip line and long boat/waterfall tours also have potential for a serious accident, or even death.
7. Entertainment and activities - generally underwhelming. There was a bit of a lack of variety and some of the singers were not all that good. No comedian on our leg of the cruise. Magician did a good first show, poor second show. Soul singer was the highlight-two excellent shows and a great voice.
Summary - not great for the price. In my opinion Cunard is better and cheaper (based on my pre-COVID experiences).
The ship is really too small to keep more active passengers entertained for a long cruise. The excursions are very overpriced and poor quality. The food is average for what is supposed to be a gourmet style experience.
Our first (and last) cruise with Oceania. Azamara far better. Went Miami to Mexico etc on Western Caribbean Wonders and then back to Miami. Ship old (‘99) but ok. Staff great but not trained to be observant. Food no better than ok. Basic drinks package (included for us) was very good. Free WiFi worked very well. Cruise Director unbelievably camp which most passengers found very irritating. Evening entertainment awful. Only two group shows, two performances from a not funny comic, two performances from a violinist TWO FILMS and one evening of the life story of the camp director. Didn’t get to stop at Costa Maya so two days at see. Last two days in the incredibly awful Cozumel which is a resort island dedicated to big cruise ships. Sorry Oceania but you need to sharpen your act. All those we met who had previously cruised with Oceania were doubtful about returning.
I had been with this line before but found it has definitely lowered its standards? As per person below's review, I also found the food limiting eating vegetrian and chicken, Food always came up luke warm. One evening my meal was served and the other 5 got their's 40 minutes later which was when my jacket potsto arrived as well, The fruit plates were boring, same old melons, orange and occasionally papaya. Apart from strawberries, no berries and I did not see a banana the whole trip
The last day at sea was cold and yet no lectures were programmed and the evening show was cancelled , A very boring day
My friends and I each had 950 US dollars to spend but found the shop had very old fashioned but overpriced stock, the dresses looked like they had come out if a charity shop. The perfumes like Dune and white linen were popular in the 70s.
Standards have definitely gone down and I doubt I will use Oceania again.
Oceania hold thenselves out as Vegetarian specialists - they are not. They say they have a veg menu, but all they have is a regular menu we could pick items off. They turned back the veg clock 30 years. Over promised, under delivered. P&O did a better job.
There was also an oddly disengaged crew. It was like everyone had a really big argument and were not speaking.
Outrageous prices for shore excursions. Tour guides could hardly speak English and the itineraries were mostly uninteresting. Marina ship was old and dated needing new furnishings and carpets. Our toilet was clogged for 3 of the 9 days. Food was excellent though but the specialty restaurants were mediocre at best.
Great cruise and ship but the transportation arrangements before, during and at the end of the cruise were appalling. Too much to write here but, book your own flights and avoid cruises with Venice.
Changement apporté Itinéraire Polynésie française et Hawaï
Nous étions sur le bateau Regatta pour 28 jours pour la Polynésie française et Hawaï (du 6 avril au 4 mai 2023). Nous n'avons rien de négatif au sujet du personnel mais ou ça s'est vraiment gâché c'est Hawaï. Du 25 avril au 28 avril inclusivement notre itinéraire indiquait la visite de Hilo, Honolulu et Kailua-Kona. Toutefois, sur un papier déposé dans notre chambre il y a un itinéraire et là Oups! Hilo est remplacé par Lahaila (rien à visiter) et Kailua-Kona avait disparu de l'itinéraire. Pourquoi! Aucune explication de leur part et ce malgré nos nombreuses demandes. Quelle déception! A noter également que quelques changements avaient été apportées à notre itinéraire concernant la Polynésie française et nous avions dû revoir quelques excursions ce qui a également été désagréable.
Oceania Cruises is a luxury cruise line that specializes in offering an extensive array of voyages to exotic destinations around the globe. Catering to discerning travelers, the company features intimate and elegantly designed ships that provide a premium cruising experience. With a focus on gourmet dining, Oceania Cruises includes an award-winning culinary program as part of its offerings, ensuring guests enjoy high-quality meals during their journey.
The company provides a range of services designed to enhance the cruise experience, such as specialty dining, unlimited WiFi, and shipboard gratuities, all included in their "Your World Included™" program. Oceania Cruises targets affluent customers seeking a sophisticated and immersive travel experience, offering various itineraries and exclusive benefits, including discounts for members of the Oceania Club. With a commitment to luxury and comfort, Oceania Cruises aims to provide a memorable adventure for travelers exploring the world's most desirable destinations.
