OIS Services is a comprehensive online platform that specializes in facilitating various application processes, including visa, passport, and identification number applications. The company offers clients a range of services designed to simplify the application journey, such as appointment booking with the Nigerian Immigration Service and providing tracking options for visa applications. OIS Services also features a client portal that enhances customer experience and engagement. Targeting individuals and businesses seeking assistance with immigration and identification services, OIS Services aims to provide clarity and support throughout the application process. Their offerings extend to e-health and money portals, as well as shopping portals, catering to a diverse audience. With a commitment to security and innovation, OIS Services ensures that customers receive reliable and efficient support for their application needs.
OIS Services receives a mix of feedback, with many customers praising the helpfulness of staff, particularly Grace at the Manchester office, who is frequently described as friendly, attentive, and supportive throughout the visa application process. Reviewers appreciate her professionalism and the smooth experience she provides, making what can be a stressful situation much easier.
However, there are notable complaints regarding the service at other locations, such as the Los Angeles and New York offices, where customers report unprofessionalism and significant issues with visa processing. Some individuals express frustration over long wait times and difficulties in communication. Overall, while the Manchester office garners high praise, the inconsistency in service quality across different locations leads to a mixed sentiment about OIS Services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 35 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 3.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 3.3 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 35 most recent reviews.
“She was so helpful, patient and friendly, offering valuable advice with kindness”
“OIS Los Angeles Office - Nigerian Visa If you select this office to process your Nigeria visa, DO SO AT YOUR OWN RISK”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Immigration Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 1.4 out of 5 (poor) | — | 35 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 59 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | 1,078 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | −14% | 1,000 |
Bottom line: OIS Services is #5 of 5 on overall rating in this group. On value, Dunia Tourism scores higher (5.0 vs 1.4).
35 reviews of OIS Services. Filter by what matters to you.
The man working in Rome is very slopy, rude, and obnoxious....he just wants you to be wrong, he is not even looking at your previous visas on your passport....he is not responding on the phone or email.
Appointment I made not until Nov, do decided to walk in to be sure I could get a visa in time. Arrived at 8:40, no one else there and didn't get seen until 9:50. The one worker present was doing other work and talking on the phone (personal phone calls included). So on top of eating an hour of my life which was expected, they didn't seem to have anyone waiting around for their appointment. Makes me think these appointments are trash and they space them so far out in order to computer you to walk in and post the extra fee. I brought everything on the checklist, she didn't take half of it. Told me that my hotel reservation is invalid even though I'm traveling with another person also getting a visa today. The reservation has his name on it and it says 2 people, but because my name wasn't on it, you see some websites only let you put one name down, it wasn't my reservation. She initially wouldn't take the invitation letter but took it after she decided not to take my reservation. She said my application would be delayed probably bc the invitation didn't specify where I was staying. Didn't take my photos, so that's $20 down the toilet. If there are so many ifs and buts, STATE THESE ON YOUR CHECKLIST.
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 31% are 1–2★.
OIS Services is a comprehensive online platform that specializes in facilitating various application processes, including visa, passport, and identification number applications. The company offers clients a range of services designed to simplify the application journey, such as appointment booking with the Nigerian Immigration Service and providing tracking options for visa applications. OIS Services also features a client portal that enhances customer experience and engagement. Targeting individuals and businesses seeking assistance with immigration and identification services, OIS Services aims to provide clarity and support throughout the application process. Their offerings extend to e-health and money portals, as well as shopping portals, catering to a diverse audience. With a commitment to security and innovation, OIS Services ensures that customers receive reliable and efficient support for their application needs.
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