Good service
Good service, pollite customer service, rental location conveniently at the main railway station, fairly new car worked fine :)

Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning. Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
Orbit Car Hire receives high praise for its efficient service and ease of use, with many reviewers highlighting quick pick-up and drop-off processes. Customers appreciate the polite and knowledgeable staff, as well as the quality of the vehicles, often noting that the cars are clean and nearly new.
The booking process is described as hassle-free and affordable, making it a popular choice among travelers. However, some negative feedback emerges regarding issues with insurance and deposits, particularly when flight delays affect car availability. A few customers express frustration over deposits being withheld despite not receiving their rental. Overall, Orbit Car Hire is well-regarded for its service and convenience, though there are some concerns that could be addressed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.4 | 103 |
| Nov 24 | 4.4 | 152 |
| Dec 24 | 4.2 | 115 |
| Jan 25 | 4.6 | 134 |
| Feb 25 | 4.6 | 84 |
| Mar 25 | 4.7 | 73 |
| Apr 25 | 4.6 | 108 |
| May 25 | 4.5 | 90 |
| Jun 25 | 4.4 | 99 |
| Jul 25 | 4.7 | 42 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Seamless and easy at pick-up and drop-off and very knowledgeable staff providing 'all you need to know information'”
“Pathetic service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | +3% | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orbit Car Hire is #4 of 5 on overall rating in this group.
500 reviews of Orbit Car Hire. Filter by what matters to you.
Good service, pollite customer service, rental location conveniently at the main railway station, fairly new car worked fine :)
Great service at Bezier using EuropeCar via Orbit. Seamless and easy at pick-up and drop-off and very knowledgeable staff providing 'all you need to know information'. Car very clean and a good drive Corsa. Thanks.
In the search for a company that is not trying constantly to rip you off, this place (although there are many names and companies tied up in this group) seemed to be OK. The pick up was good, although some people were complaining of waiting a long time, I cannot confirm this. The process had a serious amount of papers and signature requirements, but that seems to be the norm nowadays. Returning was great, there were not many people there and it all went very smooth and i was shuttled off to T2 within no time at all. I am still on the lookout for the 1500 insurance deposit, but they promised it was all on its way.
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Very good experience
No issue with Orbit and no issue with the service provided by the Hire Co. Unfortunately during the 2nd week the Opel Corsa decided it really didn't want to start. Took up to 10 tries to get it started. Hire Co advised when vehicle returned.
Peugot 3008, new, good value. Pick up was a bit slow, only one staff member on duty and tonnes of admin. Probably 15 mins per customer. Had to come back in the morning as the office was closed at 22.00 and our flight was delayed until 22.15 Car was overdue a service by 1600km, windscreen water was empty on collection. Drop off was excellent.
Straightforward and very easy to arrange.
When we arrived at Dalaman airport, the meet and greet had my name on a board . We then exchanged details and left a deposit. We had a new car and a very smooth exchange.
Excellent service only slightly marred by being told the damage waiver is with orbit not usave and I’m liable to pay damage and claim it back from orbit. Usual car hire insurance crap.
The car as great, I was waiting for 20 minutes to get served and there was only 1 person in front of me and I had to stand outside in the heat to wait. The lady who served me was very nice and polite, but I didn’t like the heavy sales and scare tactics regarding the extra insurance. Nobody was there to question about the car on pick up or drop off, but no problems so it was ok.
Orbit car hire was easy to use and straightforward. However, we were very dissatisfied with Avia, the actual company who loaned us the car. Watch out if hiring from Avia! They have adopted a policy that the hirer must return the car FULLY VALETED to their satisfaction. They did not point this out beforehand, but on return and being told, we cleaned the car in the car park, & their guy confirmed it was fine,,but they proceeded to charge us because he had subsequently reported to the admin it was not fine! We felt it was a system operated to extort more money from customers.
Straightforward Car Hire. Online booking procedure allowed problem free selection and booking of an appropriate vehicle at ar very reasonable cost. Confirmation emails detailing rental agreement, payment instructions etc. sent promptly. Pick up at airport desk well managed - no sales pressure regards CDW insurance. Drop off instructions clear.
Didn’t get the car of our choice but I kinda expected it. Collection and returning of car was easy and smooth. Workers are nice and approachable. Will come back to Orbit for my next trip.
Took a while to get picked up from the airport but everyone was pleasant and friendly. The car was ready and in good order, counter staff flexible with getting documents sorted and signed online to expedite things. Easy return and quick transfer back to the airport. I would book them again.
Everything was fine. I booked audi Q3 but couldn’t get that. Got WV instead
Waiting for the shuttle took a little while, but after that everything went smoothly. Handover of the car in about 6-7 minutes. After a few days there was a problem with the car so I contacted the company. They said to come over and switch the car with another one. This went very quick. After the rental period it went even smoother to return the car. No problems at all.
Generally all good, the experience of using Orbit car hire was fine. The actual rental company was a third party, and the pick up in Florence city was rather slow (there was a long wait at the office, and then we had to take a shuttle bus to a pick up location - this information was not provided by Orbit when booking)
Orbit Car Hire is an independent car hire broker that enables customers to compare car rental deals from well-known and local rental companies across over 25,000 locations worldwide. The platform is designed to assist travelers in finding cost-effective car hire options with features such as free cancellation, providing users with flexibility and peace of mind during their travel planning. Targeting both leisure and business travelers, Orbit Car Hire emphasizes transparency and value, drawing on over 30 years of expertise in the car hire industry. The company aims to simplify the car rental process by offering a user-friendly comparison tool that highlights the best prices and customer service at every stage of the rental journey. By focusing on customer needs, Orbit Car Hire strives to facilitate informed decisions for those seeking affordable and reliable car hire solutions.
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