Worst kind of company
Worst kind of company. Closed my acc without even telling me the reason and took 2 months to give me my letter of release. Worst company never work with them.

OTR Solutions is a financial service provider specializing in factoring solutions for the trucking, freight, and fleet industries. The company offers same-day funding and transparent pricing, with an emphasis on eliminating hidden fees. Their core services include non-recourse freight factoring, which enables trucking companies to receive immediate cash for their invoices, and a fuel card program that provides fuel credits and discounts to carriers. Targeting businesses of all sizes within the transportation sector, OTR Solutions aims to enhance cash flow management for its clients. With a comprehensive platform, the company supports carriers and brokers by streamlining financial processes and improving operational efficiency. By focusing on the unique needs of the trucking industry, OTR Solutions has established itself as a reliable partner for transportation businesses seeking financial stability and growth.
OTR Solutions receives high praise for its outstanding customer service and knowledgeable team, with many reviewers expressing appreciation for the support they receive. Customers frequently highlight the fast payment process and hassle-free invoicing, making their experience enjoyable and reliable.
However, there are notable complaints regarding the company's handling of accounts, with some users reporting issues such as account closures without notification and delays in obtaining release letters. Additionally, a few reviewers criticize the fuel card program as ineffective and the overall service as similar to other factoring companies. Despite these concerns, the majority of feedback reflects a positive sentiment towards OTR Solutions, emphasizing their helpfulness and commitment to customer satisfaction. Overall, the sentiment leans strongly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 155 | 100% | -0.3 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 4.9 | 19 |
| Jan 25 | 4.7 | 49 |
| Feb 25 | 4.8 | 27 |
| Mar 25 | 4.7 | 11 |
| Apr 25 | 4.7 | 6 |
| May 25 | 4.6 | 10 |
| Jun 25 | 5.0 | 7 |
| Jul 25 | 3.8 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“A good lead/guide for business”
“It’s awful, all the time there is a problem with one par of their procedure, delay in payment and not cooperating wit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 1.8 out of 5 (poor) | +1% | 155 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.6 out of 5 (poor) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 27 |
Bottom line: OTR Solutions is #3 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.8).
155 reviews of OTR Solutions. Filter by what matters to you.
Worst kind of company. Closed my acc without even telling me the reason and took 2 months to give me my letter of release. Worst company never work with them.
It’s awful, all the time there is a problem with one par of their procedure, delay in payment and not cooperating with the owner operator, customer service is below zero and when contact them they do not care about the situation and just throw an stupid answer . DO NOT WORK WITH THEM AT ALL.
We purchased a trucking company C&P OPERATIONS LLC in October 2024 (the OTR client as revealed), made the changes on all levels (state records, safer) and asked to provide the Release. We have sent multiple requests to terminate the Contract and then found out that OTR Solutions had renewed the Contract in January 2025 WITHOUT OUR KNOWLEDGE! We provided the Bill of Sale to the OTR team together with a notarized Notice of Business Sale but they are still asking for other proofs (namely the electronic signature log and proof of payment showing the confidential banking information of both the Seller and the Purchaser) . The previous owner called them several times to confirm the sale of the company but OTR is still refusing to release the company stating that the provided ppwk isn't sufficient
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If I could give OTR a zero I would. I am a small company and they promised that if I could find a factoring company to purchase my invoices they would release me. It has been a couple of weeks now and I am still waiting for a release. They have every excuse not to release me. The factoring company that has a agreed to buy the invoices has to keep reaching out to OTR. If you are a small company, please do not go with OTR. They do not care. They are still hold money from my last three loads with them and it has been at least a couple of weeks now with no explanation. Please do your homework before you chose any factoring company especially this one. I am very dissatisfied.
No direct numbers the anyone and they hardly answers the phone calls and 9 out of 10 they don't email back .i.had a great experience with Sarah gay she is very nice and she goes extra miles to make sure i get pay and she always Amber's my emails....thanks ps i.dont know the date so I will pick any date bc i cant summit without it
Otr capital is the worst factoring company i have use in a decade. They make issues over anything like return loads that have updated rate confirmation from the broker explaining every stop including double pay. Things like the broker asking for a blind BOL del. They don't seem to understand trucking at all. They waste carriers time asking questions only to then email broker and ask same questions. If you haul for the same broker everyday hopefully they have time everyday to respond to them asking the same questions everyday
Worse company to work with, they delay your payments and make you do severals call and emails to the brokers, once you got and answer from broker then they pay you. Make not sense have a factoring that make you do the collection and they charge a commission.
Recurring Issues with OTR: BOL Errors & Communication Problems over the last 7 months. OTR: Significant Service Deficiencies Frustrating Experience with OTR Services Google Review Body: "I am writing to express my extreme dissatisfaction with OTR's services. This is not the first time we've encountered issues with Bill of Lading (BOL) processing. Recently, we received only one page of a two-page broker-supplied BOL, causing significant delays. Heavy Hauling Heavy Haulers provides its own complete BOL, which has always worked seamlessly for us. We provide broker BOLs as a courtesy, but OTR's inability to handle this basic requirement is unacceptable. Furthermore, the lack of proper training within the OTR team is evident. Simple issues are repeatedly overlooked despite clear explanations, leading to ongoing frustration. Communication barriers are also a major concern. We receive emails entirely in Spanish, and even English communications often suffer from incorrect or missing translations. Delays in communication, or a complete lack thereof, are frequent. Some team members also struggle with basic email etiquette, failing to respond to inquiries or check email threads for updates. These persistent issues are causing severe disruptions to our operations. I urge OTR to address these critical concerns immediately, including: Resolving the recurring BOL errors through enhanced training and improved quality control. Implementing and enforcing proper communication protocols with timely responses, accurate translations, and appropriate email usage. Reviewing and improving internal processes to prevent these issues from happening again. I expect a prompt and comprehensive response outlining the steps OTR will take to rectify these serious service deficiencies."
Hi Guys do not stuck with OTR Solutions They rip off the logistics companies I signed the agreement with non recourse And I delivered load they conform with shipper and receiver after that they paid me after 35 days they says we are going to cut from your invoice because broker put hold on your account I said ok than they says we cut every week 1250 from your account than they cut twice a week 1250 If you talk to them they says we will charge you 10 percent extra on the amount we own Please read the contract before you sign with OTR
It has become a nightmare with OTR won’t release my small family own company. I had never factored not a single invoice because they do not factor with the broker I’m working with,In order to get a release want me to pay a ridiculous fee from my hard earn money I made in the middle of the night and there is OTR stretching their hand you owe me.Jake was very difficult with me it came to the point he hanged up the phone. I then proceeded to contact the manger Anthony he was rude and tone of voice was aggressive towards me. Please stay away from this factoring company they trick you into signing up sell you a Cinderella story and then surprise surprise. My buddy recently asked me about OTR I for sure didn’t recommended OTR and will continue to not recommend.
The company calls you trying to get you to sign up but doesn’t tell you they are treating factoring like a loan and ask for all this personal information to come back saying the underwriter refuse to accept.. DO NOT Waste your time with this company it’s so many other companies that doesn’t treat factoring like a loan, unprofessional and a waste of time and personal information Wyatt nor Patrick did not explain the full details of there qualifications which I never heard of far as factoring.. Don’t waste your time dealing with this overrated company…
Heavy handed control. One year contract cannot get out of even though I felt lack of clear disclosure to show true cost of services such as charging 5.00 per transaction ACH when many other factoring companies are free ! These junk fee”s change the effective interest rate that user pays to use there factoring!
They are horrible with communication and don't trust their clients even after I've worked with them over the years, they ask for more info on invoices and if you don't follow up after you send it in you will not be paid that day, not a smoothly run factoring company. Not recommended
OTR Solutions is a financial service provider specializing in factoring solutions for the trucking, freight, and fleet industries. The company offers same-day funding and transparent pricing, with an emphasis on eliminating hidden fees. Their core services include non-recourse freight factoring, which enables trucking companies to receive immediate cash for their invoices, and a fuel card program that provides fuel credits and discounts to carriers. Targeting businesses of all sizes within the transportation sector, OTR Solutions aims to enhance cash flow management for its clients. With a comprehensive platform, the company supports carriers and brokers by streamlining financial processes and improving operational efficiency. By focusing on the unique needs of the trucking industry, OTR Solutions has established itself as a reliable partner for transportation businesses seeking financial stability and growth.
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